I bought 12 plum coloured roses for my mum for Mother’s Day. To say we were beyond delighted is an understatement. They were, and are, stunningly beautiful. The fragrance of the roses hit the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A beautiful green rose for my beautiful Irish friend for Christmas. She was very pleased to receive the gift. And sent me photos straight away. So two happy friends. Eternal petal are excellence a... See more
I am very, very pleased with my rose. The quality of the rose is excellent, the delivery by Royal Mail was perfect too! I absolutely love it. Thank you so much.
All I can say is that from start time to finish it was all 100percent except for a very little problem with the gift cards I am more than happy..
Company details
Written by the company
Eternal Petals® flowers are REAL ROSES that can LAST FOR A YEAR AND MORE. No water required! 100% natural! Free UK delivery! The roses are cut when they have perfectly bloomed, and when treated with a new cutting-edge method, their look, feel and smell...
Contact info
London, United Kingdom
- +44 20 3787 4644
- support@eternalpetals.com
- eternalpetals.com
4.0
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great choice
Great product, and the customer service assistance and support is beyond exceptional !
Highly recommended
2 May 2024
Reply from Eternal Petals
Hello K.R,
Thank you so much for your wonderful review!
We're thrilled to hear that you are pleased with our product and that our customer service met your expectations. Your recommendation means a lot to us.
If you ever need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Best Wishes
EP Team
A beautiful gift for anyone. I would be over the moon to receive a gift like this .
The Rose was beautiful and my mum loved it. My only disappointment was that it arrived 5 days too early.
26 April 2024
Reply from Eternal Petals
Dear Mary,
Thank you for your feedback and for choosing our product as a gift for your mum. We're thrilled to hear that she loved the rose and that you found it to be a beautiful gift.
We apologize for the inconvenience caused by the early delivery. We understand the importance of timing when it comes to special occasions, and we'll do our best to ensure better coordination for future orders.
If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We appreciate your support and hope to serve you again in the future.
Best regards,
EP Team
NO BRAINER
I have used your products before and I know that they are of excellent quality 👌 so it's a no trainer to use you again.
19 April 2024
Reply from Eternal Petals
Dear John,
Thank you so much for your continued support and for your kind words! We're thrilled to hear that you've had positive experiences with our products in the past and that you find them to be of excellent quality.
We truly appreciate your trust and loyalty, and we look forward to serving you again in the future!
Best Wishes
EP Team
Reply from Eternal Petals
Dear Filip,
We're so happy to hear that you loved our product and services.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
Reply from Eternal Petals
Dear Hj,
Thank you so much for sharing your positive experience with us!
We're thrilled to hear that you're really happy with your purchase. If you ever need anything else or have any questions, feel free to reach out to us.
We appreciate your support and look forward to serving you again in the future!
Best Wishes
EP Team
Rubbish customer service
After using eternal petals before I ordered again and subsequently got a rose that had fallen apart either from improper manufacturing or rubbish handling bt the delivery company.
After contacting customer services I was ignored for multiple days and finally received a response days later stating they hadn't replied because they have been at a festival.
Be warned you may receive a broken flower and be ignored by customer services
8 April 2024
Reply from Eternal Petals
Dear Chariotte,
We sincerely apologize for the disappointing experience you had with our product and customer service. Please know that resolving issues promptly and ensuring customer satisfaction are our top priorities.
We have looked into your case and want to assure you that we addressed the issue on Friday itself and sent a confirmation message accordingly. However, we understand that the delay in response caused frustration, and for that, we are truly sorry.
Your feedback is valuable to us, and we have taken steps to improve our communication processes to prevent similar incidents in the future.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust in our brand.
Best Wishes
EP Team
This is the worst experiment ever
This is the worst experiment ever. The gift was sent two days earlier than scheduled, thus making the gift meaningless, But this is not the biggest problem either. Very poor quality rose it with wilted leaves and broken, which can be seen that it was a defect when placing the order. It is a pity that for a fortnight no one of their company did not respond to my letters and comments.Work bad quality everything went badly and now this bad flower is not a pleasant memory, and all the time at the sight of it I get upset
5 March 2024
Reply from Eternal Petals
Hello Yana,
Please accept our apologies for the inconvenience.
Upon checking we see that we have replied to your email on Wed 3/13/2024 5:37 AM. We're still waiting for your reply with the details so that we can help you out.
We request you to please check your inbox/spam folder and reply to our email so that we can proceed.
Best Wishes
EP Team
Highly recommended
The order arrived the day after being placed which was much quicker than I thought it would be. They were packaged well and looked so beautiful. I would definitely recommend them and will buy again in the future
5 March 2024
Reply from Eternal Petals
Dear Catherine,
Thank you so much for your glowing review! We're thrilled to hear that your order arrived promptly and that you were pleased with the packaging and the beauty of the roses.
Your recommendation means the world to us, and we're delighted to know that you'll be returning in the future.
Thank you again for choosing us!
Best Wishes
EP Team
Very quick service very pleased with…
Very quick service very pleased with item good all around
6 March 2024
Reply from Eternal Petals
Dear Neal,
Thank you for sharing your positive experience with us! We're delighted to hear that you were pleased with both the item and the quick service. Your satisfaction is our priority, and we appreciate your kind words.
We value your feedback and look forward to the opportunity to serve you again in the future.
Thanks again for choosing us!
Best regards,
EP Team
So many issues and no one responds to emails!!!
I didn't get the discount they offered charge me more for a gem then sent it to my address when I gave another address so my address had both address on it!!! So had to pay again for delivery and when I checked the item the flower was loose and moving and brown bits in the box which didn't look very nice and shouldn't of been der!!!! They won't reply to my emails nor are they picking up the phone!!!! Not impressed and wouldn't order again!!!!!! I'm fuming
6 March 2024
Reply from Eternal Petals
Dear Hollie,
Please accept our apologies for the inconvenience.
We understand your concern regarding your order. To help you better we’ll breakdown your concern in below points
1. Extra charge for Swarovski crystal – Please note that you’ve selected MULTICOLOR SWARVOSKI CRYSTAL OPTION. The charge for clear Swarovski crystal is 1 GBP and 2 GBP for multicolor Swarovski crystal. You’ll get a popup while selecting multicolor crystal which states extra 1 GBP and same can be confirmed at the extra charge section.
2. Discount code for Free Video Message – Please note that we have added the free vide message to your order as soon as contacted us for the first time. You’d need to upload a video to the link sent on your email. Please note that we have not charged you for video message.
3. Issue with the delivery address – Please note we have shipped the order to the address given by you You can Confirm the same with the order confirmation email sent you.
4. Reply to email – We’ve sent you a reply on Sat Sat 3/9/2024 4:54 AM and Mon 3/11/2024 5:12 PM. We request you to please check you inbox for the same.
5. Loose rose- We request you to please share the images of the item to our email support@eternalpetals.com
Please be assured we’re here to help you. Awaiting your reply with the image of the item received.
Best Wishes
EP Team
Great service with beautiful flowers
Great service with beautiful flowers. Will definitely be recommending and buying more in future
27 February 2024
Reply from Eternal Petals
Dear Caroline,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you had a great service and enjoyed our beautiful flowers. Your recommendation means a lot to us, and we look forward to serving you again in the future.
Thanks again for choosing us, and we can't wait to welcome you back for more floral delights!
Best regards,
EP Team
Reply from Eternal Petals
Dear James,
Thank you so much for taking the time to share your positive feedback! We're delighted to hear that you found our product wonderful, and that you were pleased with the packaging and delivery. Ensuring a top-notch experience from order to delivery is our priority, and it's fantastic to know we met your expectations.
We appreciate your support and hope to have the pleasure of serving you again in the future!
Best regards,
EP Team
Eventually got lovely Rose
Right. Where do I start? With this company, not Amazon who should inspect them very carefully, it is 50/50 what you get! Bought first for friend. It was perfect. Thank you Amazon. Bought second from Amazon for myself and Rose looked Dead. Not preserved. Went onto the companies website as you can get additional personalised packaging. That rose was far more expensive than Amazon and, again, looked dead. Tried once more. I do not give in easily!!! Another from Amazon. This one PERFECT. Oh well. Got there in the end, but ...
5 March 2024
Reply from Eternal Petals
Dear Alexander,
Thank you for taking the time to leave such a positive review! We're thrilled to hear that your experience with us was perfect. If there's anything more we can do for you or if you have any feedback to share, please feel free to reach out.
We truly appreciate your support and look forward to serving you again in the future.
Best regards,
EP Team
Beautiful Rose
The website was easy to navigate, I was unsure of how it would actually look but it is stunning and would definitely order again and recommend. Delivery was fast and communication excellent.
27 February 2024
Reply from Eternal Petals
Dear Toni,
Thank you so much for your wonderful feedback! We're delighted to hear that you found our website easy to navigate and that the actual product exceeded your expectations. Your satisfaction is our priority, and we're thrilled to have provided you with a stunning experience.
We're also pleased to know that our fast delivery and excellent communication contributed to your positive experience. Your recommendation means a lot to us, and we look forward to the pleasure of serving you again in the future.
Thank you again for choosing us!
Best regards,
EP Team
Nice but wonky rose
Nice, but the rose was set “on the wonk” so is a little disappointing. Would’ve been great if it didn’t lean so much.
26 February 2024
Good quality and prompt delivery.👍
1 February 2024
Reply from Eternal Petals
Dear,
Thank you for taking the time to leave a positive review! We're delighted to hear that you found our product to be of good quality and that our delivery met your expectations. Your satisfaction is our priority, and we appreciate your support.
Thank you for choosing us!
Best regards,
EP Team
Quick and easy service
31 January 2024
Reply from Eternal Petals
Dear Mr. A M,
Thank you for taking the time to share your positive feedback! We're thrilled to hear that you found our service quick and easy. Your satisfaction is important to us, and we appreciate your support.
Thanks again for choosing us!
Best regards,
EP Team
I ordered a bunch of valentines flowers…
I ordered a bunch of valentines flowers which I saw on the website. So the ad was a lovely bunch in a lovely gift box.
Plus I paid for a additional heart and message.
When the flowers got delivered I was shocked. Basically a bunch of flowers in a plastic square box. So not what I seen advertised. So when I contacted them they said I didn't tick the box for the gift box, first of all the gift box was in the advert so why would I tick the box for an additional box. And it was £155 so that was probably expensive enough. And there was not heart or message in the delivery which I paid £10 each.
They literally said it was my mistake and never contacted me again to resolve this.
So basically I paid £155 for a bunch of flowers.
Not saying its a bad company.
Just saying they treated my services very poor.
You have to understand I am upset. So if I come across rude I'm sorry. 😡
1 February 2024
Unprompted review
Reply from Eternal Petals
Dear Miss Colette Cox,
Thank you for sharing the joyous feedback! We're thrilled to hear that your friend found the rose gorgeous and that it brought happiness.
We look forward to serving you again in the future!
Warm regards,
EP Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.