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See what reviewers are saying

Rated 1 out of 5 stars

Scam...they will take your money and not replace or fix your phone. I paid my money payments, broke my phone, paid the deductible and sent my phone in. I never received my phone back nor a refund for... See more

Rated 5 out of 5 stars

After searching for the best coverage for cell phones, I decided that Esurranty offered the best coverage for the premium charges. Esurranty also has very good ratings online. It is difficult online t... See more

Rated 5 out of 5 stars

great this offering exists since I bought an Apple Watch from a friend and apple won't cover after 30 days. I'm a little confused on the coverages available after reading all the docs but im sure if I... See more

Rated 5 out of 5 stars

The best insurance I have ever had. A very easy online claim form and within a short time the adjuster called me to get the phone repaired and or replaced. I have recommended and switched many (now ha... See more

Company replied

Company details

  1. Mobility Insurance Company
  2. Insurance Broker

Information provided by various external sources

We are your #1 Rated Mobile Device Service Plan Provider. Our services through 3rd party providers cover all of your mobile devices as well as your laptop, computer and digital camera. We cover all devices no matter how old they are and we also offer theft coverage for most devices. Don't wait 30 days for your coverage to start, switch to esurranty™ from your current provider and not only will you receive a $20 account credit, your coverage will start today!*


Contact info

2.6

Poor

TrustScore 2.5 out of 5

1K reviews

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Rated 3 out of 5 stars

I had a very hard time getting to speak…

I had a very hard time getting to speak to a person and still have not gotten to speak to some one . I had an e-mail correspondence with a person , but I still don't know if I did the process correctly . I would appreciate if somebody got back to me verify if my account is ok

1 April 2019
Unprompted review
esurranty™ logo

Reply from esurranty™

Thank you for your review and I will have an agent call you within the hour.

Rated 3 out of 5 stars

Never received confirmation about my…

Never received confirmation about my payment or policy.

31 March 2019
Unprompted review
esurranty™ logo

Reply from esurranty™

I apologize for any confusion. An email confirmation of the order is sent as soon as we receive it and it has a link to download your policy documents. As far as the payment, it should be listed in your PayPal account as you paid using their service. Please log into your account with us and send us a support ticket if you have any other questions.

Rated 1 out of 5 stars

esurranty.net and esurranty.com Two different companies?

I have all the evidence to prove otherwise. You answered the mail of esurranty.net and sent me a new one by esurranty.com I sent all the necessary proofs in less than 15 days after I upload my complaint in the email that you provide me, the name of the person that have my case was Sean Henson, he still has not given me any answer to my case, he just told me that his supervisor was reviewing my case and they have not even answered me yet. I am no longer a customer of you because your position; you are a double face company. How could you read my complaint if you are supposedly two different companies? Why if I upload my complaint by esurranty.net you asked me by esurranty.com? You are a two faces company.

Of course, I have proof that my claim was on January 2 and the documents sent on January 4. Apparently this is the only way that you answer because since I wrote to Sean Heson many times and he never answered me saying that my complaint was not valid...

31 March 2019
Unprompted review
esurranty™ logo

Reply from esurranty™

Thank you for the 6th negative review about the same denied claim on a different profile. Yes, we are the same company but offer 2 different types of service and are in 2 different locations. Regardless, your claim was denied and your signed claims forms specifically state and you initialed that you understood that documents must be received within 5 business days from the date requested.

Rated 5 out of 5 stars

Recieved an email from esurranty…

Recieved an email from esurranty offering a special to extend my current policy that I have with them at a fantastic price. With phone now being a necessity and the excellent policy that I already have with esurranty it was a no brainers to be able to extend the policy as esurranty offers excellent coverage that is as described .

30 March 2019
Unprompted review
Rated 5 out of 5 stars

Very easy to enroll

Very easy to enroll. Their policy covers everything including loss of phone. There are some deductibles, but still better then anyone else's program. It's worth having for peace if mind.

29 March 2019
Unprompted review
Rated 5 out of 5 stars

Great Company!!!

This is a Great Company!!! I have really enjoyed my purchase and I have recommended esurranty to all my family. I like the prices, the fact that you get a new phone and not a refurbished one, and the claims process is easy and it cost one flat fee. Thank you for your service.

29 March 2019
Unprompted review
Rated 5 out of 5 stars

One satisfied customer!!!!!

One satisfied customer!!!!!
This is my second purchase with Esurranty. I was so pleased I’ve recommended this company to my friends. The claims process was quick and simple.

29 March 2019
Unprompted review

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