esurranty™ Reviews 1,038

I think it is ok insurance but I wish the lost or stolen deductible was lower

Not knowing how it might go with filing a claim with this company, I cannot give a higher rating. Signing up was easy, billing was easy. Hopefully they are a company that stands behind their clients

The process was simple and straightforward. I appreciate the complete coverage. I’m generally very careful with my phone, but accidents can happen, so I’m glad to have good insurance.

Purchasing insurance for my phones was easy and cost effective. It would have cost me twice the amount to be billed monthly by my phone co.company.

5 stars so far nothing happened to use it but I called customer support and they were great

Purchase and follow through with esurranty is as convenient as anyone could expect. Fortunately, I've not had a claim experience to comment upon the extend to which that process is as strong as the front end.

After reviewing many insurance providers, I found that esurranty had the best coverage at the most reasonable price. The great reviews closed the deal. I would highly recommend.

Good policy, very affordable. I would have liked to have had more information about how to raise a claim when needed, after purchase.

They didn't respond properly to any of my questions. The customer support tickets were never answered. They didn't respond to my emails also. I lost money and time. I would like to give less a star but didn't have option to do so. Only signing up is easy, They'll show hell after that. I raised many tickets for my refund and never got response.

Do not trust esurranty, and don't purchase a policy from them. My phone unexpectedly stopped working on September 8, 2018. The next day, we contacted esurranty. We followed their instructions for mailing my phone to them. Today is December 6, 2018, and we still have NOT received my phone back, and we also have NOT received any payment for the value of my phone. They don't always respond, and when they do, their answers don't always make sense. The last we heard at least a few weeks ago was that the Samsung repair center was going to ship the phone back to us. We still have not seen received it.

I send my smart watch to repair, its been two months. I never got response. I tried reaching through phone, email, raising the tickets.

Easy to set up. I have not needed to use the service yet, however it appears that it will be easy to use as well.

Sign up was easy, download and printing documents for records was simple. I have not had a need to make a claim as of yet, so we will see how that goes, if it is ever needed.

Before I came to Esurranty, I read the reviews and saw a bunch of mix reviews. Some good and some bad. So I decided to take a risk and sign up with Esurranty. After signing up, I made sure to give in everything to make sure my account was activated. I, then, sent a email making sure that my account was active which was confirmed to me that it was. If I am not mistaken, two weeks later my phone's screen cracked from landing on a sharp rock/pebble. So I filled out my claim a little while later and was contacted by the claims manager within one and a half business days which made me really happy. So he told me that he was going to take care of everything and gave me two options. One was that I can ship it in or I can take it to a authorized repair center. I decided to take the second option since I thought it would be faster. So I let the claims manager know and he gave me instructions on what I should do and everything. So two days later, I took it into an Ubreakifix and had it fixed. That same day I sent in the receipt to which the claims manager responded that he would send to accounting for me to be reimbursed and then a check should be mailed out to me that Friday as long as it was verified with the store. That was on October 17th. Today its nearly December and I still haven't received any type of update on what happened to the check. I have tried contacting the claims manager 3 days ago but am still waiting for a response. Hopefully it turns out for the better but as of now they've taken the year worth insurance money and have not returned a reimbursement. Thankfully, i didnt send in my phone becuase who knows how long that would have taken.

Outstanding service. Very pleased.

Easy Peasy!
Signing up was easy and straightforward, and the rates were very reasonable.

Much better pricing than my service provider had by about half. Better deductibles too,