I have had great experience with this company. Purchased Auroscope, standard company. The spare bulb was broken. Head office weren't able to source bulb, they kindly sent me new Auroscope. I would... See more
Company replied
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I cannot fault my experience with this company. I ordered an item and inadvertently gave an incomplete delivery address. They responded very promptly both to my phone call and email and corrected the... See more
Company replied
i am disappointed with the time line of delivery : Certain items came very quickly , i am still awaiting others . In todays market i would not expect a week and counting for medical supplies to ar... See more
Company replied
Extremely unhelpful, terrible customer service, we still have not had a refund that was requested on the 29th September for an order that they could not fulfill and did not inform us that they couldn'... See more
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3.5
Average
22 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I would recommend them
I have had great experience with this company. Purchased Auroscope, standard company. The spare bulb was broken. Head office weren't able to source bulb, they kindly sent me new Auroscope.
I would recommend this company and their communication
13 May 2026
Unprompted review
Reply from eSuppliesMedical
Hi Tushar,
We’re very sorry to hear about your experience and understand your frustration.
After looking into this with our customer care team, we can see that a replacement bulb was arranged following your initial contact regarding the faulty unit. Unfortunately, it appears the issue was not fully resolved at the time, and we sincerely apologise for the delay and inconvenience caused.
To ensure this was resolved properly, a full replacement unit has now been issued and delivered. We appreciate your patience while this was sorted.
We always aim to provide a reliable service and helpful support, so we’re sorry that in this instance we fell short of expectations.
Kind regards,
eSupplies Medical
Extremely unhelpful, terrible customer service and dishonest
Extremely unhelpful, terrible customer service, we still have not had a refund that was requested on the 29th September for an order that they could not fulfill and did not inform us that they couldn't fulfill the order but still took payment in full for it!! They do not reply to any emails that I have sent. Please do not order from them
4 November 2025
Unprompted review
Reply from eSuppliesMedical
We’re genuinely sorry to hear that your experience did not meet your expectations Marissa. This is certainly not the level of service we strive to provide in the healthcare sector. We would welcome the opportunity to resolve this – we understand our customer services have contacted you yesterday regarding the refund that was issued at the end of September
I cannot fault my experience with this…
I cannot fault my experience with this company. I ordered an item and inadvertently gave an incomplete delivery address. They responded very promptly both to my phone call and email and corrected the mistake. The item I ordered was the cheapest by far compared to other suppliers and was delivered very quickly and was well packaged. I had read some not so good reviews but gave them a go anyway and was so glad I did as I am very pleased with the service I received, I wouldn’t hesitate to use them again.
2 September 2025
Unprompted review
Reply from eSuppliesMedical
Hi Sarah, Thank you very much for your kind review. We’re delighted to hear that you had a positive experience with our medical supplies and services. Your feedback is greatly appreciated and encourages us to continue providing dependable, high-quality healthcare solutions.
Requested refund on 2nd July 2025 and…
Requested refund on 2nd July 2025 and still no funds transferred. They just take your money with no product.AVOID!!
2 July 2025
Unprompted review
Reply from eSuppliesMedical
We’re genuinely sorry to hear that your experience did not meet your expectations. This is certainly not the level of service we strive to provide in the healthcare sector. We would welcome the opportunity to resolve this – please contact our support team at sales@esuppliesmedical.co.uk so we can assist further.
Great Product (INRange Coagucheck)
Based entirely on the product (I bought the INRange Coagucheck machine), I am very pleased with what I bought. It will save me hours of faff, and also save the NHS a fortune...one day all INR will be measured this way!
However, I was offered a 10% discount on my order, which I didn't actually get. They explained that the computer system wasn't set up right; I waited a while to see if they would put things right, but I have heard nothing.
17 April 2025
Unprompted review
Reply from eSuppliesMedical
Thank you for your review. We’re pleased to know that you’re satisfied with the medical products you received. Your feedback is incredibly valuable to us and reinforces our commitment to offering reliable, high-standard supplies and we apologise for the issue around the discount being applied, We would be happy to sort this out as a credit for a future order. Please contact us at sales@esuppliesmedical.co.uk
Good service.
I ordered my product and delivery was so fast I could not believe. It was 2 days to receive my order. Product was packed very well and quality is good.
Thank you for good service,
7 May 2025
Unprompted review
Reply from eSuppliesMedical
Thank you so much for your review and kind words! We truly appreciate your support and are delighted to hear that you had a positive experience with us. At eSupplies Medical, we strive to provide top-quality products and excellent customer service, so it’s wonderful to know we met your expectations. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again soon!
Disappointing service
I placed an order on 8th of December 2024. Unfortunately, my experience has been far from satisfactory. My order was supposed to arrive by 3-5 days after but it has not been delivered as of today, 29th December
I have attempted to contact customer service regarding this issue, This lack of communication and accountability is incredibly disappointing.
This experience has been frustrating and inconvenient, and it has completely undermined my trust in this company. I hope this review prompts the team to address such issues more efficiently in the future. I would appreciate an immediate resolution to my situation.
29 December 2024
Unprompted review
Reply from eSuppliesMedical
Thank you for taking the time to share your feedback, and we’re truly sorry that your experience with us fell short of expectations. We strive to provide high-quality products and excellent service, and it’s disappointing to hear we didn’t meet these standards for you.Thank you again for bringing this to our attention. We hope to regain your trust and provide you with a better experience in the future.
dead customer service
Ordered on 29th November and still have not received my items. I have emailed them twice and called Williams Medical twice. There was no response to emails. The person on call reassured that someone would get in touch but it has been a week and no contact.
I am very disappointed with the customer service. Even if the order is delayed they should at least give an update!
20 December 2024
Unprompted review
Reply from eSuppliesMedical
Thank you for taking the time to share your feedback, and we’re truly sorry that your experience with us fell short of expectations. We strive to provide high-quality products and excellent service, and it’s disappointing to hear we didn’t meet these standards for you.Thank you again for bringing this to our attention. We hope to regain your trust and provide you with a better experience in the future.
Still didn't receive item after almost 3 weeks!!!
I placed an order on November 2nd and received a confirmation email. I still didn't receive it! Wrote two emails and no reply! Awful company with awful Customer service!
Where is my item???
2 November 2024
Unprompted review
Reply from eSuppliesMedical
Thank you for taking the time to share your feedback, and we’re truly sorry that your experience with us fell short of expectations. We strive to provide high-quality products and excellent service, and it’s disappointing to hear we didn’t meet these standards for you.Thank you again for bringing this to our attention. We hope to regain your trust and provide you with a better experience in the future.
First class service *****
First class service all round. Would definately not hesitate to recommend
3 October 2024
Unprompted review
Reply from eSuppliesMedical
Thank you so much for your review and kind words! We truly appreciate your support and are delighted to hear that you had a positive experience with us. At eSupplies Medical, we strive to provide top-quality products and excellent customer service, so it’s wonderful to know we met your expectations. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again soon!
Quick and easy.
28 October 2024
Unprompted review
Reply from eSuppliesMedical
Thank you so much for your review and kind words! We truly appreciate your support and are delighted to hear that you had a positive experience with us. At eSupplies Medical, we strive to provide top-quality products and excellent customer service, so it’s wonderful to know we met your expectations. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again soon!
Perfect service.
Helpful and quick..ordered what I needed and received exactly what I ordered.
8 November 2024
Unprompted review
Reply from eSuppliesMedical
Thank you so much for your review and kind words! We truly appreciate your support and are delighted to hear that you had a positive experience with us. At eSupplies Medical, we strive to provide top-quality products and excellent customer service, so it’s wonderful to know we met your expectations. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again soon!
Item not arrived ordered 29/10
Item not arrived ordered 29/10. I have had an email to say they would contact the courier but item still not arrived
29 October 2024
Unprompted review
Reply from eSuppliesMedical
Thank you for taking the time out to leave us a review, all feedback good or otherwise, helps us improve our service.I will look into your complaint further, and email you directly shortly.
Timely efficient service on discharge…
Timely efficient service on discharge from hospital without equipment.
7 October 2024
Unprompted review
Reply from eSuppliesMedical
Thank you so much for your review and kind words! We truly appreciate your support and are delighted to hear that you had a positive experience with us. At eSupplies Medical, we strive to provide top-quality products and excellent customer service, so it’s wonderful to know we met your expectations. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again soon!
Gripping 😉😁.
Yep, spot on. Did their job, and the service getting them to me was painless. 😜😁
7 November 2024
Unprompted review
Reply from eSuppliesMedical
Thank you so much for your review and kind words! We truly appreciate your support and are delighted to hear that you had a positive experience with us. At eSupplies Medical, we strive to provide top-quality products and excellent customer service, so it’s wonderful to know we met your expectations. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again soon!
Disappointed with delivery time
i am disappointed with the time line of delivery : Certain items came very quickly , i am still awaiting others . In todays market i would not expect a week and counting for medical supplies to arrive .
( Turns out the items were on a back order - But this was not listed when purchasing : So product availability needs to be clear and far more transparent)
7 November 2024
Unprompted review
Reply from eSuppliesMedical
Thank you for taking the time out to leave us a review, all feedback good or otherwise, helps us improve our service.I will look into your complaint further, and email you directly shortly.
I placed an order on October 10th at…
I placed an order on October 10th at which point I received a confirmation email. Since then, nothing.
I have emailed twice asking for any update on the order and had no reply. I wouldn't call this good customer service.
10 October 2024
Unprompted review
Reply from eSuppliesMedical
Thank you for taking the time to share your feedback, and we’re truly sorry that your experience with us fell short of expectations. We strive to provide high-quality products and excellent service, and it’s disappointing to hear we didn’t meet these standards for you.Thank you again for bringing this to our attention. We hope to regain your trust and provide you with a better experience in the future.
First class service all round
First class service all round. Would definately not hesitate to recommend
3 October 2024
Reply from eSuppliesMedical
Thank you so much for your review and kind words! We truly appreciate your support and are delighted to hear that you had a positive experience with us. At eSupplies Medical, we strive to provide top-quality products and excellent customer service, so it’s wonderful to know we met your expectations. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again soon!
home medication
eSupplies Medical supplied what I specified 7.5 cm X 1m stereoplast, they were at the time the only ones who had what I wanted
17 September 2024
Reply from eSuppliesMedical
Thank you so much for your review and kind words! We truly appreciate your support and are delighted to hear that you had a positive experience with us. At eSupplies Medical, we strive to provide top-quality products and excellent customer service, so it’s wonderful to know we met your expectations. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again soon!
Good prices and amazingly fast delivery…
Good prices and amazingly fast delivery - will order again here!
13 September 2024
Unprompted review
Reply from eSuppliesMedical
Thank you so much for your review and kind words! We truly appreciate your support and are delighted to hear that you had a positive experience with us. At eSupplies Medical, we strive to provide top-quality products and excellent customer service, so it’s wonderful to know we met your expectations. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again soon!
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