Essential Foods Direct Reviews 122

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, most reviewers were somewhat happy with their experience overall. Many customers are impressed with the quality of the meat, describing it as delicious and comparable to high-end restaurants, while also appreciating the variety of options available, including beef, chicken, pork, and seafood. Reviewers frequently highlight the excellent service provided by the staff, noting their politeness, professionalism, and willingness to assist, even helping carry purchases to cars. The pricing is often seen as very reasonable, with many feeling they received great deals and a substantial amount of meat for their money, effectively filling their freezers. Conversely, a small portion of people felt dissatisfied with the product quality, describing some meats as having a strange smell, taste, or texture, and appearing dark, small, or mushy. Some customers also noted issues with the product not matching descriptions or expectations, such as thin cuts or missing items, and expressed concerns about the actual ingredients. There were also isolated reports of negative interactions with staff regarding pricing discussions and challenging behavior.

What people talk about most

Product

People report ambiguous experiences with the product, with many expressing satisfaction with the quality and... See more

Quality

Consumers find quality to be ambiguous, with many expressing significant dissatisfaction, citing low-quality... See more

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, respect, and... See more

Price

Customers had ambiguous experiences with price, with some reviewers expressing satisfaction with the deals... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent and first-class.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a great deal. Happy customer. Purchased the steak, chicken and seafood for my 4th of July cookout. Ending up getting a great deal and stocking up my freezer. Meat was tender and had great fla... See more

Rated 5 out of 5 stars

Super great and really fun I was greeting with good energy and customer serves. I great respect to the people that can work all day in any weather and still keep good energy and good smiles.there’s d... See more

Rated 5 out of 5 stars

Saw this sale driving by. Pulled in to check it out, with intention on not buying anything. Kyle noticed me, immediately greeted and helped me. Needless to say he talked me into it, with in a few m... See more

Rated 5 out of 5 stars

I saw an ad for the company and decided to check it out. I found they had many options as far as beef, chicken, pork and even seafood, left with a great deal and now my freezer is full for the winter... See more


Company details

  1. Meat Products Supplier
  2. Meat Wholesaler
  3. Online Food Ordering Service

Written by the company

Welcome to Essential Foods Direct, your trusted frozen prepackaged meat delivery service. Enjoy 100% All-Natural American Steak, Chicken, and Pork. Our product is unlike the rest and delivered directly to your doorstep.


Contact info

3.3

Average

TrustScore 3.5 out of 5

122 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Quality

Quality, shipping and boxing, bang for the buck, and damn good flavor!!

27 November 2023
Essential Foods Direct logo

Reply from Essential Foods Direct

Thank you Karen, we love to hear that! We look forward to serving you again soon.

Rated 5 out of 5 stars

WOW!

Ordered some steaks to stock my freezer and all my friends were asking what I "did different this time"

I was tempted to keep my secrets but I had to spread the word!!

1 December 2023
Unprompted review
Essential Foods Direct logo

Reply from Essential Foods Direct

Thank you Nathan, we appreciate you! We look forward to serving you again soon.

Rated 5 out of 5 stars

Wow!

Couldn’t have been more impressed with the meat. Will definitely be ordering again!

2 December 2023
Unprompted review
Essential Foods Direct logo

Reply from Essential Foods Direct

Thank you Mateo, we appreciate you. We can't wait to send out your next order!

Rated 5 out of 5 stars

Highly recommended!

Exceptional quality! Essential Foods Direct consistently has top notch meats. They are my go to choice for premium products. I get my meat delivered on time (never late) every 4 weeks!

24 November 2023
Unprompted review
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Reply from Essential Foods Direct

We appreciate you, Grant! Thank you for your review, we look forward to serving you again.

Rated 5 out of 5 stars

Every time I’ve ordered from essential…

Every time I’ve ordered from essential foods I’ve been more than impressed! Fast shipping with high quality product! Beats any deal you’ll find!

16 November 2023
Unprompted review
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Reply from Essential Foods Direct

Thank you Derick, we appreciate you!

Rated 5 out of 5 stars

Just received my first order a few days…

Just received my first order a few days ago and I'm super happy with the quality! I live all the way in AZ and I was a little worried about it showing up and still being frozen. It was frozen solid! Packaged well and looked great. Made the T-bones last night and they were amazing! Nice marbling and they had great flavor. Tomorrow I'll be making some pork chops! I'm hoping they are as nice as the steaks were!
In my opinion, I wouldn't hesitate to buy from them. I'll be placing another order in a couple weeks.

1 December 2023
Unprompted review
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Reply from Essential Foods Direct

Thank you Scott, we appreciate your feedback and look forward to serving you again.

Rated 5 out of 5 stars

You need to try this Meat!…

The products arrived quickly and were well packed. I liked the price and I really like the products. We had burgers tonight and they were absolutely fantastic. We enjoyed the T-bones last night and they too were great!
Thank you for the really high-quality meats you provide and you can count on us to be loyal customers! We love to support American companies supplying American produced products!

28 November 2023
Unprompted review
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Reply from Essential Foods Direct

Thank you Jeffrey, we appreciate you and are glad you are enjoying your product!

Rated 5 out of 5 stars

Delivered wonderfully

The products shipped promptly and packed well. When we prepared the items for dinner, the freshness surpassed our expectations.

13 November 2023
Unprompted review
Essential Foods Direct logo

Reply from Essential Foods Direct

Thank you, we very much appreciate you! We look forward to stocking your next order.

Rated 4 out of 5 stars

The quality of food is delicious but I…

The quality of food is delicious but I was supposed to receive 2 pounds of bacon and it wasn't shipped. I contacted the company and they are shipping bacon.

30 October 2023
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Reply from Essential Foods Direct

Yes, of course. The bacon will be delivered on Saturday! We are pleased you are happy with the quality!

Rated 4 out of 5 stars

the packaged meat was delivered…

the packaged meat was delivered unfrozen and messy.
However, the meat received is very good quality.
Please improve delivery method, perhaps in a Styrofoam cooler.

23 October 2023
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Reply from Essential Foods Direct

Rosemary- thank you! We are still learning and appreciate the feedback. We will surely take this in to consideration moving forward.

Rated 1 out of 5 stars

Meat got to my house rotten

Meat got to my house rotten! I sent an email and I did not receive a response!

23 October 2023
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Reply from Essential Foods Direct

Daniel- we are so sorry for this! Please email hello@essentialfoodsdirect.com as we do not see an email from you. Thank you!
Update: Resolution has been met.

Rated 2 out of 5 stars

Poor packaging

Meat was thawing out by the time it arrived and dry ice was gone. One of the hamburger packs was split open as well.

23 October 2023
Rated 4 out of 5 stars

I love the meat

I love the meat itself. Truly, the only misgiving I feel the packaging should be colder and perhaps even smaller.

23 October 2023
Essential Foods Direct logo

Reply from Essential Foods Direct

Stacy, we are still learning and appreciate your feedback! This was a mass sale event, in the future we will take this in to consideration. Thank you!

Rated 5 out of 5 stars

I was grateful to Essential Foods

I was grateful to Essential Foods. The first order came packaged loosely and UPS delayed the order. When it arrived the ice had melted and the meat wasn’t eatable. I reached out to them and they immediately refunded the entire order, even the shipping and replaced the entire order. The second package arrived and it was double boxed with ice inside and out. The meat was frozen solid. Very pleased that the second time came out the right way and that they made good on the deal. Thank you !

23 October 2023
Essential Foods Direct logo

Reply from Essential Foods Direct

We very much appreciate you and giving us a second chance!

Rated 3 out of 5 stars

I am giving a 3 star for my purchase

I am giving a 3 star for my purchase. The reason why is as follows. Although everything arrived froze and packaged well however, every package of meat that I've thawed for use I found that there is a slice in the packaging. Causing the juices will spill out of the package and all over the place. Not sure if this is done purposely or an oversight at the time of packaging.

Reply from Essential Foods Direct
3 hours ago

George- our sincerest apologies for your experience. Please verify you got your new package. Thank you and we hope to build back your trust.

I have not received a new package, now was I advised one was shipped. If one was shipped, please supply a tracking number.

22 October 2023
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Reply from Essential Foods Direct

George- our sincerest apologies for your experience. Please verify you got your new package. Thank you and we hope to build back your trust.

Rated 3 out of 5 stars

Good meat, but not guaranteed a good fresh delivery

Horrible and disgusting! The order came in a thawed and melted box with most of the meat warm. The dry ice was all melted and wet the interior of the box. Some packages leaked and there was blood inside the box. Due to my cancer I cannot risk getting sick off spoiled meat. So the whole order went to waste. I tried contacting business. All emails and calls were unanswered. As of today 11/06/23- the company just now reached out over 2 weeks later and I emailed the hello@essentialfoods email. UPDATE: As of 11/14/23- After obtaining the corrected email address from the company, they sent us a box of a similar order. We appreciate them trying to correct the problem, but the dry ice again arrived completely melted. However, this time most of the items were still frozen. The meats that we did keep and tried were good.

19 October 2023
Essential Foods Direct logo

Reply from Essential Foods Direct

Again- we are so sorry for your experience. We just recieved your new email, our apologies it looks like you used hello@essentialfoodsdirect1.com rather than hello@essentialfoodsdirect. We will absolutely get this taken care of for you!

Your package will arrive Saturday! Please update upon receiving.

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