The communication was excellent, prompt and at times almost instanteous. I could have went to my family doctor but it seemed like an obvious choice to deal with a doctor who's more knowledgeable about... See more
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Review summary
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Customer service is amazing, they get straight to the point and help you right away. I just started dutasteride to deal with my pesky crown thinning and they were quick to answer any doubts I had conc... See more
Easy and helpful website. The team at Essential Clinic seem to really care about my health and wellness now and in the future. I am very glad that I came to realize that there is help for my ED proble... See more
ALWAYS a first class experience with the team at Essential clinics. No question goes unanswered and no concern is ignored. Friendly and professional at every step of your journey to a better you!
Company details
Written by the company
We're changing the way you see a doctor in Canada, starting with easily treatable issues like hair loss and ED. Essential offers medical consultations and Health Canada authorized treatments to help men overcome challenges with hair loss and erectile dysfunction. We know it’s not easy going to a doctor in Canada, especially if you need to speak about personal health issues that can result in awkward conversation. But with Essential, you’re able to shop prescription products and talk to a medical professional discreetly from the comfort of your own home. Every prescription is reviewed by a licensed Canadian doctor or nurse practitioner, who are available for online consults and follow-ups 7 days a week. All medications are shipped in discreet packaging directly to your home within a few days of approval. To treat hair loss, Essential offers prescription finasteride 1mg and 5mg pills, dutasteride pills, topical finasteride, and topical minoxidil. To treat erectile dysfunction, Essential offers prescription sildenafil pills (the same active ingredient found in Viagra), as well as tadalafil (active ingredient in Cialis). We’ve helped thousands of men across Canada get the treatment they need without the hassle of seeing a doctor in person. Thank you all for allowing us to change up the healthcare game in Canada.
Contact info
400-119 14th St NW, T2N 1Z6, Calgary, Canada
- essentialclinic.ca
4.6
Excellent
808 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
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Quick responses
10 October 2025
Unprompted review
Very good service and friendly…
Very good service and friendly correspondence. There's no way I'd switch to another service.
7 October 2025
Unprompted review
My only regret is not finding essential clinic sooner
The communication was excellent, prompt and at times almost instanteous. I could have went to my family doctor but it seemed like an obvious choice to deal with a doctor who's more knowledgeable about my issue and has much more experience dealing with many patients who have been in the same boat as me. Above all the service is very discreet and convenient. My only regret is not finding essential clinic sooner. This is my second year using their services.
3 October 2025
Unprompted review
Great service and always keeps client…
Great service and always keeps client up to date.
23 September 2025
Unprompted review
Very professional and review my request…
Very professional and review my request in a timely manner, only had good experience so far.
20 September 2025
Unprompted review
the ease of interaction,no complicated…
the ease of interaction,no complicated forms...lol
12 September 2025
Unprompted review
Always on time
Always on time, always checking in to see how medication is working!
1 September 2025
Unprompted review
Always easy
26 August 2025
Unprompted review
Essential Clinic is very efficient and…
Essential Clinic is very efficient and always straight to the point, so to be a patient there is easy.
25 August 2025
Unprompted review
I had a great experience with prompt support
I had a great experience with the Doctor and they answered all of my questions with precision and expertise.
10 August 2025
Unprompted review
Confidence booster
It was very easy and simple to deal with them.im glad i reached out to them they help me change my life boost confidence and make me feel better!
22 July 2025
Fast and professional.
7 August 2025
Unprompted review
It is fast and easy to communicate.
It is fast and easy to communicate.
1 August 2025
Unprompted review
Delivery isn’t great
Lately, I've been experiencing numerous issues with the prescription shipping process. There doesn’t seem to be an easy way to update my delivery preferences. It goes from Canada Post leaving my package in a community mailbox without any notification that it has been delivered, to FedEx holding it at some unknown facility instead of simply delivering it to my door like any other company.
22 July 2025
Unprompted review
Reply from Essential Clinic
Hi Kingsley,
Thank you for taking the time to share your feedback. We’re sorry to hear about the delivery issues you’ve experienced, and we appreciate the opportunity to clarify a few things.
To help avoid delays during the recent Canada Post service disruptions, your last order was shipped via FedEx. Based on your previously expressed preference to avoid mailbox deliveries, we arranged for the package to be held for pickup at the nearest FedEx location.
We also reached out on July 5th to inform you that the order would be held at a nearby FedEx location for pickup, as per the delivery preference we had on file at the time.
Regarding the earlier delivery through Canada Post, kindly note that Canada Post does not automatically send delivery notifications unless you sign up for email or text alerts through their website. Unfortunately, this is not something we can enable on your behalf, but once you're registered, you'll receive updates for all future deliveries.
However, rest assured that we have noted your current preference to have future shipments delivered directly to your home address. We've now updated your file to reflect this, and moving forward, we’ll instruct the carrier to leave your packages at your front door.
We sincerely apologize for any inconvenience, and we truly appreciate your patience and understanding. If there’s anything else we can do to improve your experience, please don’t hesitate to let us know!
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