Essenarctice Reviews 22

Scam company do not use,
You will not get what you ordered, and will waste your time with automated emails offering $12 refunds on $60 purchases.
Avoid at all costs

Do not order anything from them…
Avoid at all costs.I ordered a product and received completely different item.

They offered 12dollar compensation….Complete and Total scam!

I never receive my order I been asking for refund but they are not replying. Never ever trust and buy from this company it's a complete scam.

Avoid at all costs. Ordered a product and received completely different item. Company unwilling to own up on mistake, nor do they offer refunds or exchanges. Total scam!

Warning to Online Shoppers – Avoid essenarctice.com

I strongly advise against purchasing from essenarctice.com. My experience with this website has been extremely disappointing and feels like a scam. I ordered two T-shirts in XL size, but what I received was completely different in size and quality—far from what was advertised.

When I contacted their customer service, they refused to take responsibility. Instead of offering a proper exchange or refund, they offered a mere $10 compensation for a $50 purchase, which is unacceptable and insulting to any reasonable customer.

❗ No clear return policy
❗ Poor customer service
❗ Product does not match description or size
❗ Refusal to issue refund or correct the issue properly

This is not how ethical businesses operate. Be cautious and protect your money—do not shop from essenarctice.com.

DO NOT BUY FROM THIS GUYS!! SCAM ALERT
I bought 2 shirst that supossed to be breathable and elastic like the model that was showing on their facebook video. I received the goods, but the quality was very poor and cheap, and they were chinese sizes. STAY AWAY FROM THEM!

FRAUDS!! GUYS, saw the add on facebook seling nice shirts. Never get any tracking number, never came anything, it's been a month now. Never I am going to see my money back. They are lying in the emails. Please avoid this frauds don't buy anything, you will loose money in a second.

I placed an order for a smart HK projector, $67 was debited from my bank account by them but never receive the item;there is no customer care number moreso they don't respond to my email.I strongly believe that I have been scammed, whenever I track it via the link they sent mw;the usual message I get is 'your order is in preparation'.Please,don't patronise ESSENARCTICE;you will be conned if you do.

Upon opening, impressed by the neatly organized and eco-friendly packaging; thoughtfully packed without excess waste. The design is innovative and stylish, providing both functionality and a modern aesthetic. Offers effective heating that’s noticeably comforting, with discreet shapewear delivering unexpected support and enhancement, surprisingly delightful.

Purchased items 16/9/24 Items are to big and bra does not give the fit required, went online to their support site to arrange refund printed proof of purchase as requested but can not get the Australian address for return can you help.

Wrong items sent.
Company doesn't want refund , just offered a compensation 2 $!!!!!!!$ , Great !🤮🤮🤮🤮🤮🤮
Thanks for reaching out to us.
We're so sorry for your dissatisfaction, but please kindly understand that
I have tried my best to offer you all the best solutions within my limited authority.
Your kind understanding would be highly appreciated.
Thanks.

On Thu, 1 Aug at 9:19 PM , wrote:
I don't need partial compensation or received items. I need the replacement for correct items or full compensation my spent amount. If You need I return the incorrect item , send me please a freight code. Because all You did is alike a SCAM.
Thursday, 01 August 2024, 03:04AM -04:00 from support-essenarctice.

Hope you can accept the goods and accept compensation.
The freight for returning the goods is too expensive.
This will cost you a lot of money and time.
You can keep the goods after receiving the compensation.
Please advise.

On Thu, 1 Aug at 10:43 AM , wrote:
By the rule, refund must be the full amount , including lthe transportation fee OR a replacement of an incorrect item. Please follow the rules. Thanks !
--
Sent from Mail.ru app for Android
Wednesday, 31 July 2024, 10:32PM -04:00 from support-essenarctic:

May we refund you 2 USD as compensation?
Thanks for your kind understanding.

On Thu, 1 Aug at 6:40 AM ,<0l-
Hello! I ordered an item 4 pcs NISSAN, but received absolutely another stickers. Is that some joke ?

Do not order from these people, I ordered one thing and received something totally different and get this, to return it and put right their mistake they wanted me to pay the shipping costs back to China. I have had a look on Uk review sites and yes Apparently this company is renowned for this type of tactic just to get you to keep something that you didn’t order and have no use for. They were how ever very generous and offered me $2 in compensation as long as I keep the GOODS THEY MISS SENT. won’t tell you what they sent but I would probably get £2 back if I tried to sell them on. Still haven’t stopped laughing, Just avoid at all costs and never trust what they tell you. £30 down the drain.

The little dangle and the bow are so cute.

Been looking for this type of shoe to take my overall outfit to the next level. It worked, not too casual like wearing tennis shoes.

My 7 year old likes to complain about every single shoe... "its too tight", "my feet hurt", "my feet are getting sweaty". If this sounds your child too hit that purchase button! I have not heard her complain one bit, even wearing it through a Florida Summer at Disney.

These are a great size and fold up for storage nicely. Can’t wait for the kids to use for ring toss on Halloween.

These are a great color and for the most part fit well. I wear a thinner sock to allow a bit more room. Since I have been wearing them a lot, they have stretched some, but in a good way. I like the comfort of being able to wear them all day. I recommend them for anyone that walks a lot.

I am with others who have had a bad experience with this Company.
I thought I would order 2 pair of “orthotic” sandals for the summer.
I was first over charged, which they did refund some of the difference.
When the sandals arrived, I tried one pair on and the strap broke. There is ZERO orthotic support and are made of very cheep, light material.
So I filed a return/refund request.
The reply was to keep the product and I would be refunded $3 USD.
After more than 50 emails sent with pictures of their return/refund policy that is advertised, the best they could ever come up with was a $13 USD refund.
This has been going on for 2 months now and the best they could come up with is “I have tried my hardest” …
Sure it’s not a life savings that I am after, I just don’t want their CRAP taking up room in my closet.
I am planning to keep proceeding until I get some satisfaction.
BBB or small claims might be next.

I had the same experience as PJ's post 9 March 2023. They sent me the wrong size shoes to what I ordered. I sent photographic evidence of the label showing EU size 46 received when I ordered 44. They wouldn't accept that, simply stating they had checked with the warehouse and stressed I was sent the correct order! I went round this loop several times explaining 44 is not the same as 46. On complaining further they suggested I give the shoes to someone else and offered me 2 USD compensation when I paid over 40 USD for them. They said I could return the shoes but wouldn't provide me the address to send them to, stressing my fees would be very expensive as I needed to send them to China. They also reiterated that they valued me as a customer! I lost the will in the end. Dreadful experience, zero customer service.

Do NOT order from this website. If you are dissatisfied with your product and want to return it you have 15 days from the day of purchase to return it. Yes you read that correctly, you have 15 days from the day of purchase (not the day you received your order) to return it and receive a refund. You also have to pay for the shipping fees to send back your order to their warehouse which is located in China. They do not provide a return address directly on the website, you have to contact their customer service email. Once you get in contact with their customer service person, be prepared to be taken for a ride, a wild goose chase if you will! The contact on their email will spend 2 whole days with you doing everything in their power to NOT provide the return address and try their best to waste your time, under the guise of apologizing for your dissatisfaction. I’ve had to send at least over 8 emails repeatedly asking for the return address for refund for an item that my mom purchased. The full amount paid was around $40 USD and their customer service offered to refund only $3 USD with no return address and asked that we keep the item!? I had to laugh in shock at that response. I refused because why would we keep an item that does not fit? It does not make sense! I explained that to them and they countered their first offer with $5 USD instead, mentioning that the shipping fee would be expensive for me. They obviously don’t care about the shipping fee overall or it would be waived in the first place, they just want to keep your money. What could’ve been solved in one email response has been lengthened to a 10+ email thread between 2 days.. they really love to waste your time. Keep in mind we’re still within the 15 day return policy, but I have a feeling they stretch out this entire ordeal to waste your time, so you’ll have less days left to return and get a refund within their return policy. It’s all very ridiculous and time-consuming. As I write this review I’m still waiting for a response for them providing the return address so I can receive a refund.. Please do yourself a favour and do not buy anything from this website if you find you’ll have to return. And do your due diligence and research these websites and their shady return policies and business practices! It will save you so much time!