ESR Reviews 2,558

They handle warranty issues excellently, and their customer service is very helpful.

The promptness of responses and care for your customers around the world. The care you show to customers make them come back to your online store repeatedly, making them loyal.

Unfortunately I received an empty package , but in less than a week , tanks to the support of the customer service I received everything . The products are really good , I have a screen protector and also an iPad cover and both are well made and smartly designed. I will use their products for a while in the close future

I got some issues with phone case and i wrote email to ESR about it. It is so amazing that ESR responded within 15 mins. I never had that amazing experience with any other company. ESR took me seriously and provided amazing solution just there…. I love ESR customer services and ofcourse their amazing products. I give 5 star.

i can said i miss read when i bought the mag keyboard but they were so fast and very people person to help they give the options to return the wrong order and they provide with 2 awesome ipad cases which im in love cause they are so light and i can use them in so many way. and Brenda from support team she was all the time very informative and very professional and helpful all the way. That should be in all jobs having customer service People person. Kepp doing good job and i hope see you soon in my next purchase. Thanks so much...

Esr’s customer service team are great. They take their time to resolve issues and if they can’t they will try other alternatives. I’ve had 2 times where I had to contact them and it’s been the same energy ever since.

Best quality and best customer service experience

I have purchased several ESR Tech products and I am extremely satisfied with both the product quality and the customer support.

The products are well designed, durable, and clearly made with attention to detail. The cases and accessories I’ve used provide excellent protection without sacrificing style or functionality. The value for money is outstanding.

I would also like to highlight the customer service, which is fast, professional, and truly customer oriented. I contacted support regarding an order and received a clear and prompt response, with great courtesy and willingness to help.

Overall, a very positive experience. ESR Tech is a reliable company that I highly recommend to anyone looking for high-quality tech accessories and excellent after-sales support.

One of the best, fast and most effective customer service i ever have in my life. problem was solved immediately.

My purchase went very well! The staff were always professional and friendly when answering my questions.
I would highly recommend this shop. I will definitely buy from them again in future.

I've bought multiple screen protectors from various suppliers both local and international to accomodare my full body phone case for my phone. All previous purchase from different merchants failed to reach my standards until I came across ESR.

Upon purchasing, customer service from product inquiry to delivery status is prompt and friendly. Then installing this screen protector, it was super easy and perfect for for my phone (s25 ultra). No air pockets and cracks happened during and after instalation. The privacy glass feature is also perfect and working!

Will definitely order other more items from ESR in the future, They earned my trust and loyalty :)

Smooth experience with ESR

The color I wanted was out of stock, but the ESR team reached out quickly and handled everything smoothly. I switched to black with no issues, and they confirmed the update right away.

Easy communication, friendly support, and no hassle at all. Overall a really good experience 👍

ESR iPad Covers are well made and provide great iPad protection - also like the incorporated Apple Pencil Holder

I had an ordering issue and ESR provided GREAT Customer Service, I’ll own ESR again

I ordered accessories for my iPad Pro 11” (M5, 2025) and initially encountered a compatibility issue with part of the order. After contacting ESR customer support, the situation was handled quickly and professionally.

The support team carefully reviewed my case, clearly explained the options, and provided a solution that fully resolved the issue. Communication throughout the process was polite, transparent, and efficient, which made the whole experience very smooth.

Mistakes can happen, but what truly matters is how a company responds. In this case, ESR demonstrated a high level of customer care and professionalism.

Overall, I am very satisfied with both the support and the final outcome, and I would confidently recommend ESR.

by all appearances one is lead to believe their products are available and shipped from the EU. No not so.......China. This deception makes for a shady transaction.

Their support is amazing. They honoured the warranty of the product and they helped me fix my issue 100%. This is a great company with great products. Recommended!

Brenda, Fanny tnx for solve my matter, in the beginning i thought i am be scammed by ESR, but anyhow in the last i am very happy because From ESR refund my full amount and send me a case as gift. Products are really good and worth money but wana give u suggestions plz work on logistics.Realy refer to my friends.Tnx again

I recently purchased the iPhone 17 Pro Max Cyber Tough Magnetic Case (Orange), and I couldn’t be happier with both the product and the service.

The customer service was truly top-notch — very understanding, patient, and genuinely willing to help resolve my issue, even though it wasn’t an easy one. That level of support really stood out and made the whole experience stress-free.

As for the case itself, the ESR cover is excellent quality. It feels solid and well-made, offers strong protection, and includes all the safety features you’d expect. The magnetic hold is strong, the fit is perfect, and the orange colour looks great in person.

Overall, this has been a very positive experience from start to finish. I’m extremely satisfied and will definitely purchase again. Highly recommended!

I would avoid using this company. They give the impression that items are available, but then inform you they aren’t, without any indication of when they might be. With Christmas approaching, this creates uncertainty about whether you can get a gift for a loved one or child, which could lead to disappointment. I also tried to contact them, but there is no phone number listed. Additionally, their emails are very wordy and seem written for tech experts, making them difficult to follow. I would recommend using a company with more reliable service and clearer communication.
UPDATE - this company does take feedback seriously and have advised they are looking into their processes. They have also offered a gesture to make up for the delayed Christmas present. So I am changing my experience to a 4 star.