Bad quality and performance. I bought same product from Amazon 6 years ago that worked absolutely brilliant. Now, I bought directly and it disappointed me.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’m Damez the barber and not a Bot, I make my shop orders through ESON app and they are reliable and super efficient. No more wasting entire days visiting wholesalers. Couple clicks and speedy deliver... See more
I have ordered hair powders from Eson for a couple of years now and everything has been absolutely amazing. The products are even better than I imagined, the prices are absolutely better than anything... See more
Company replied
Brilliant service. Clare was extremely helpful in resolving an delivery address issue. Because of her proactive mindset, this was quickly resolved. I will be sure to order further products fr... See more
Company details
Written by the company
Eson Direct is a leading company in the United Kingdom, providing professional salon products tailored for hairdressers and barbers. Our areas of expertise include barber tools, hair care and hair style products, electrical equipment, furniture, and many other categories, offering a comprehensive product range to meet all the needs of hairdressing salon and barber shops. We host leading industry brands such as Gabri Professional, Gummy Professional, Fonex, Kiepe, Dr.Clinic and Morfose, delivering high quality and reliability to our customers.
Contact info
Plymouth Road, Unit 3G, NE29 7TY, North Shields, United Kingdom
- +441914479589
- sales@esondirect.co.uk
- esondirect.co.uk
4.5
Excellent
94 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
14/4/2025First time I used this company was to…
First time I used this company was to purchase a wahl hair cutter...there was a slight prob' that was solved within a few minutes with the help of a very good employee who eason had the foresight to employ this ladies name is Clare ( without the i) hope i got that right !! Who resolved my prob within a few minutes ....just saying 😇
14 April 2025
I both a hair clipper Eson Direct never…
I both a hair clipper Eson Direct never replay may riwen o offer me reper may clipper or exchange etc very desapoited
6 March 2025
Im happy for the product
5 March 2025
Reply from Eson Direct
Thank you so much for taking the time to write this wonderful review Izabela Hopkins. We're so happy to hear you were happy with our service.
Sending you our warmest regards!
Hair products
I would definitely recommend Eson Direct in fact I have my hairdresser. fast service good price easy to order well packed will shop again 😀
3 March 2025
Reply from Eson Direct
Thank you so much for taking the time to write this wonderful review Ms yvonne carter. We're so happy to hear you were happy with our service.
Sending you our warmest regards!
Disappointed
Great service and fast delivery. However the shaver does seem to give a define line the same as the barbers. Doesn’t seem very powerful and the blades seem as if they’re blunt. Disappointed in the product.
4 February 2025
Reply from Eson Direct
Hey Scott,
Just wanted to say a huge thank you for your comment – we really appreciate it! I've had a look at your order and you wrote this comment for the Babyliss Pro - Snap FX Trimmer product. We totally understand if you've had a few complaints about the product, but this is the company's comment page. :) You've been so kind in your comments, so thank you again! But because you didn't like the product you bought, you've given us a bad rating.
If you are happy with the service we provided, it would be great if you could update your score. But if you are not satisfied, you are of course completely within your rights to leave a review.I noticed that you bought the Babyliss Pro - Snap FX Trimmer product on 3 February, so I just wanted to remind you that Babyliss Pro has a warranty. If you have a complaint about the product, I will be happy to send you Babyliss Pro warranty information.
Thank you so much for your kind comment again
Best regards.
Great speed on delivery/ great colour…
Great speed on delivery/ great colour trolleys / easy to purchase
28 February 2025
Reply from Eson Direct
Thank you so much for taking the time to write this wonderful comment Maidenhead hairdressing T Toni! We really appreciate it and look forward to hearing from you again soon.
Thanks
Warm regards.
Reply from Eson Direct
Thank you so much for taking the time to write this wonderful comment Tracey Hepworth! We really appreciate it and look forward to hearing from you again soon.
Thanks
Warm regards.
Reply from Eson Direct
Thank you so much for taking the time to write this wonderful comment Andrew Brown! We really appreciate it and look forward to hearing from you again soon.
Thanks
Warm regards.
Really happy with the service
Really happy with the service, really fast especially with the next day delivery & extremely happy overall with the product itself.
5 February 2025
Reply from Eson Direct
Thank you so much for taking the time to write this wonderful comment S R! We really appreciate it and look forward to hearing from you again soon.
Thanks
Warm regards.
Right order and delivery on time.
5 February 2025
Reply from Eson Direct
Thank you so much for taking the time to write this wonderful comment Howard Cooper! We really appreciate it and look forward to hearing from you again soon.
Thanks
Warm regards.
Fantastic products from top brands at…
Fantastic products from top brands at fab prices delivered promptly!
4 February 2025
Reply from Eson Direct
Thank you so much for taking the time to write this wonderful comment Ian! We really appreciate it and look forward to hearing from you again soon.
Thanks
Warm regards.
Second purchase from this company
Second purchase from this company. Highly recommend for hassle free ordering with quick delivery
30 December 2024
Reply from Eson Direct
Thank you so much for taking the time to write this wonderful comment Susie! We really appreciate it and look forward to hearing from you again soon.
Thanks
Warm regards.
Reply from Eson Direct
Thank you so much for taking the time to write this wonderful comment Mehrdad Arian! We really appreciate it and look forward to hearing from you again soon.
Thanks
Warm regards.
Reply from Eson Direct
Thank you so much for taking the time to write this wonderful comment nutchuta! We really appreciate it and look forward to hearing from you again soon.
Thanks
Warm regards.
Reply from Eson Direct
Thank you so much for taking the time to write this wonderful comment Philip! We really appreciate it and look forward to hearing from you again soon.
Thanks
Warm regards.
THANK YOU
My product did not arrive, but this week I have received the product, plus a gift for inconvenience. My purchase price has also been returned. Thank you Eson.
30 December 2024
Reply from Eson Direct
Thank you so much for taking the time to write this wonderful comment Geraldine Sharp! We really appreciate it and look forward to hearing from you again soon.
Thanks
Warm regards.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.