Esnan Dental Clinics Reviews 

Excellent dental care!The staff were professional, friendly and made me feel ease. My treatment was quickly,smooth and well explained by Dr Ahmet with his assistant Ece,
Hightly recommended this clinic.

⭐ 1/5 — A deeply disappointing, UNPROFESSIONAL and distressing experience with Esnan Clinic, Istanbul

I travelled all the way from London to Istanbul to have a simple crown replacement done at Esnan Clinic, and unfortunately, my experience was nothing like what I expected or was promised.

My flight landed around 1am and I was told a driver would be waiting for me at Exit 14. When I arrived, there was no one there — no sign, no driver, nothing. I stood there alone in a foreign country, exhausted after a long flight, waiting for 20–30 minutes. When I finally contacted my representative, the response I received was shockingly unprofessional: “I’ve stayed awake because of you and haven’t slept yet.” This made me feel guilty and uncomfortable, even though I had simply followed their instructions. The driver only arrived after another ten minutes. I had paid for this service and treatment.

The drive to the hotel took about half an hour. When I arrived, it was 3:00 a.m., and I was told by the hotel manager that I couldn’t check in until 2:00 p.m. later that day — even though I showed him the booking documents provided by Esnan which were incorrectly booked! I should have been a booked 1 day before. As a solo female traveler, stranded in a strange city in the middle of the night, this situation left me feeling anxious, unsafe, and completely let down.

The hotel manager was kind enough to help me call around, and I eventually found a room elsewhere — but I had to pay €85 out of my own pocket. Disburse after the first inconvenience that the clinic caused me. This was the second inconvenience. It was such an unnecessary ordeal that could have been easily avoided with better organization.

When I went to the clinic, one of the male managers was kind and refunded me for the hotel,(Which you should as you made that huge mistake ) which I appreciated. However, when I asked to change my representative, the female manager for the representative, Sahara Salamat, manager who handled my case was cold, unhelpful, and completely lacked empathy. Her attitude made an already stressful situation even worse. She was very unprofessional and incompetent. I had to contact her to ask when my appointment was on the following day as I had no communication from anybody. She said she would contact me then 20 minutes. 2 hours and a half later she sent the text message and called me to advise me that I need to be ready for the next day. No compensation was given. When I asked for compensation she told me that she can only give me £20 pounds. This is absolutely disgusting and unacceptable.

When I arrive in the UK my mouth had swollen up. When I advised Sahara again she showed no empathy and did not check up on me or ask if I was okay. My doctor prescribed me a course of antibiotics to reduce the swelling for the next week. Since then I have not even had a text message from Sahara! No after care no concerns about your customer. This was evident from my experience with this clinic.

Overall, my experience with Esnan was extremely disappointing, unprofessional, and emotionally draining. With so much unnecessary stress. What should have been a straightforward dental visit turned into a nightmare of poor communication, disorganization, and insensitivity. I truly hope the clinic takes this feedback seriously and learns to treat international patients with the respect, care, and professionalism they deserve.
I would not visit or RECOMMEND you to anyone! You do not deserve even one start. The way you treat your customers has consequences. Treat people like humans and not a number. I only attended this clinic because my uncle recommended it. It was a nightmare from beginning to end.

My RESPONSE to your pathetic response below: you did not offer me a good will gesture of £20 I asked for compensation of £70 and I was told that you can only give me £20 pounds which is absolutely disgusting and a insult especially after putting me through that awful experience. You should be ashamed of yourselves. And after my treatment I was asked to sign two documents which were all in Turkish which are refused to sign until they translated.
You didn't do me a favor by giving me the 85 pounds back. You put me in that situation in the first place so don't act like you did me a favor!
I do not appreciate being messaged to change my rating. I have saved the messages as evidence even though you deleted the messages. I have them. You could not care less about customers just about yourself. This is my experience with your company. Maybe you will learn a lesson to treat customer like humans and not just think about your ratings and making money! The inconvenience and unprofessional service is UNACCEPTABLE!

We would like to thank Dr. Hatice for her excellent diagnosis and for making us feel so comfortable. We fully trust her judgment and appreciate her care.
A special thanks to the translator, Soundous, who made us feel completely at ease—there were no language barriers at all thanks to her kindness and professionalism.
We are also very grateful to Dr. Selin, who performed the root canal treatment so gently. We have great trust in her as well.
Finally, our sincere thanks to Dr. Kamer and his assistant, Özlem — they are simply the best! Thank you again, Dr. Kamer; we truly got the results we were hoping for.
We highly recommend this clinic to everyone!

The experience was amazing from start to finish. From pickup to finishing my treat with Dr Semih and asistant armagan , iprk was treated well at all times.

Sincerity and professionalism combined. Thanks ESNAN

The team is very professional. I definitely recommend it 🌸🤍

Very clean and hıgh,-Qualıty place,satısfactıon guaranteed

Thank youuuu

Semih Günal and his team were fabulous. I appreciated everything they’ve done. I recommend Esnan to everybody.

DR. Mert
Asst. Zehra/ Filiz
Translator : Soundous

This group was amazing. They took care all of my needs and were very helpful. I came to get a deep cleaning and it exceeded my expectations. A place you have to come to for all your dental work. I will be back as soon as possible.

I would like to thanks Dr hilal and irem for there great job , translator soundous and umut are the best! Very friendly and do an outstanding job!

I was highly impressed with this beautiful dental office. It is so modern, almost futuristic, and spotlessly clean. All of their equipment, and the entire building are state of the art. The staff are all very kind and friendly and treat every patient with the highest respect. I accompanied a friend there, who had his teeth cosmetically worked on. He now has a beautiful smile and is very happy with the result!

I had such a pleasant experience at Esnan Dental Clinics. Exceptional service, and very professional employees.

I am Alec, from US, NY. It’s hard to say short about ESNAN Dental. It is unprecedented skills of doctors and superior quality I have never seen at any other places.
Just equipment alone is like in the movie and way more advanced I visited in Europe or even US.
I appreciated to have opportunity to be customer of Esnan Dental Clinic.
God Bless You people All. Thank you for all your endeavors!

My name is Yelena Gokhman! I want to Thanks all the stuff for professional and caring attitude!! You The Best !! I highly recommend to my friends. Do not Be surprised when you get them over!!

I had a great experience with Dr Mert & Melis! I will be back again!

Dt bora and his team are perfect

I recently got a dental implant here, and the whole experience was absolutely amazing! From the very first visit, the entire team took such great care of me — they were professional, kind, and made sure I was comfortable every step of the way. The procedure went smoothly, and the results are perfect. Everything about this clinic — from the staff to the cleanliness to the quality of care — is super good. I can’t recommend them enough!