CANCELED FLIGHT - 6 months later and no refund date defined Flight AR1290 (May 9, 2024, at 10:20) was canceled, and we had to reorganize our return to Europe through other means (reservation... See more
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Overall pleasant experience. Apart from short wait at the end of booking process, everything went as smooth as possible.
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Some times i do not understand why Ryanair is not able to find my reservation and why i must wait 2 hours before fly for a boarding pass from your company....
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We boarded the plane according to the seats, first those by the window, then in the middle, and finally in the aisle in an Austrian company
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Všetky lacné a pravidelné letecké linky na jednom mieste. Rezervácia hotelov a áut na celom svete. eSky - certifikovaný partner IATA. Cestujte s nami!
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Slovakia
- esky.sk
4.3
Excellent
130 reviews
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CANCELED FLIGHT - 6 months and NO REFUND
CANCELED FLIGHT - 6 months later and no refund date defined
Flight AR1290 (May 9, 2024, at 10:20) was canceled, and we had to reorganize our return to Europe through other means (reservations canceled the same day: 5790058598 and 2802991137).
After 6 months of requesting the refund, we still have not received anything.
They will tell you they are requesting your refund from the airline, that they are waiting for responses, and other excuses. Unfortunately, the truth is that their customer service is terrible. They respond just to waste your time, fail to proactively follow up on your issue, and leave you hanging until you give up (this is being written 6 months later).
I regret to say that the only solution we have is to NEVER PURCHASE through this website again in the future.
___
UPDATE (20/11/2024): The airline's customer service says they have already issued the refund to the agency. Additionally, I have friends who bought their tickets directly from the airline, and they have already received their money. Let’s see what excuse Esky comes up with now... :/
9 May 2024
Unprompted review
Reply from eSky Travel
Hello Andrea, I understand your disappointment. I can assure you that we are in constant contact with the airline regarding the refund, however, the airline sets the refund schedule and we have no control over it. We will send you a refund as soon as we receive it from the airline. Please be a little more patient with us. Best regards, Margaret
perfect system of reservation
4 August 2023
Unprompted review
Reply from eSky Travel
Hello, thank you for appreciating our service. Best regards, eSky.
EVERYTHING WAS SMOOTH
29 May 2023
Unprompted review
Reply from eSky Travel
Hello, thank you for your opinion, we really appreciate it. Best regards, eSky.
Reply from eSky Travel
Hello, thank you for your opinion, we really appreciate it. Best regards, eSky.
Comfortable and user friendly
28 March 2023
Unprompted review
Reply from eSky Travel
Hello, your opinion is very important to us, we are glad that our services met your expectations. Best regards, eSky.
I needed to get a cheap flight to…
I needed to get a cheap flight to Israel quickly and the site chose the best possible option for me.
20 March 2023
Unprompted review
Reply from eSky Travel
Hello, your opinion is very important to us, we are glad that our services met your expectations. Best regards, eSky.
We boarded the plane according to the…
We boarded the plane according to the seats, first those by the window, then in the middle, and finally in the aisle in an Austrian company
13 February 2023
Unprompted review
Reply from eSky Travel
Good morning, thank you for your opinion. Best regards, eSky.
Very satisfied
7 March 2023
Unprompted review
Reply from eSky Travel
Good morning, thank you for your kind opinion. We are thrilled that you have decided to travel with eSky. Best regards, eSky.
I was missing the option to book an…
I was missing the option to book an extra seat from my guitar, and to only buy extra luggage for the way back
2 February 2023
Unprompted review
Reply from eSky Travel
Hello, thank you for your opinion, every suggestion is important to us and we are constantly working on making our services better. Have a great day! Best regards, eSky.
Easy and fast
6 January 2023
Unprompted review
Reply from eSky Travel
Hello, thank you for using our services. Best regards, eSky.
Good regarding fullfiling all necessary…
Good regarding fullfiling all necessary data, but a litle bit short time to finish all, I have to return back twice or triple because of expired time to finish.
19 November 2022
Unprompted review
Reply from eSky Travel
Thank you for your feedback and we will do our best to improve our services! Have a pleasant trip!
Best regards,
eSky
Reply from eSky Travel
Thank you for your feedback; we really appreciate it.
Best regards,
eSky
Wery easy providing, with nice color and offers for us
I have looking for air tickets and for the stay in Ibiza and your page give good offers and have very good programs for families as well...
20 September 2022
Unprompted review
Reply from eSky Travel
Thank you for your positive feedback. We look forward to serving you again soon!
Best regards,
eSky
It is very simple platform
It is very simple platform to be used for searching and booking the desired flight.
16 September 2022
Unprompted review
Reply from eSky Travel
Thank you for your feedback. We wish you safe and pleasant travels!
Best regards,
eSky
Difficult to double-check
Before making the payment it is not possible to doublecheck the flight details (date, time etc.) on the same page (you’d need to make a step back).
5 September 2022
Unprompted review
Reply from eSky Travel
Thank you for your feedback. We are constantly working to improve our website and make booking your trip easier than ever.
Best regards,
eSky
Misleading
Misleading! I 3 times checked that I am buying fly ticket with hand luggage (10kg) and when I purchased it the reservation came with Just personal item ( backpack)
17 August 2022
Unprompted review
Reply from eSky Travel
We sincerely thank you for your comments. We are always at your disposal to provide the highest level of service. Unfortunately, we cannot find your booking based on the description alone and relate to your comment. So that we can verify your request and provide all information, please use the contact form: https://www.esky.com/about-us/contact, select the appropriate topic, and then provide the eSky booking number and describe the case.
Best Regards
eSky
Reply from eSky Travel
Thank you for your feedback; we really appreciate it.
Best regards,
eSky
Reply from eSky Travel
Hello, thank you for your opinion and appreciating our work. We are really grateful. Best regards, eSky.
Reply from eSky Travel
Thank you for choosing us for your travel needs!
Best regards,
eSky
Reply from eSky Travel
Thank you for choosing us for your travel needs!
Best regards,
eSky
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