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eSIM.net Reviews 2,327

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TrustScore 4.5 out of 5

4.5

Mobile Network Operator
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Review summary

Created with AI, based on recent reviews

Evaluating 487 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting their quick response times and helpfulness in resolving various issues. Many people appreciate the overall service quality and value, often recommending it for international travel due to its reliability and ease of use. However, some people were dissatisfied with the product itself, experiencing issues with eSIM compatibility or functionality, leading to a lack of service. A few customers also mentioned difficulties with the refund process and slow or unhelpful responses from customer service in these specific situations.

What people talk about most

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and responsiveness... See more

Service

Consumers generally express satisfaction with the service. Many reviewers highlight the fast and intuitive... See more

Response time

Customers had positive experiences with response times. Many reviewers praised the quick and efficient... See more

Product

Customers consistently note ambiguous experiences with product. Many reviewers report that the eSIM products... See more

Refund

Reviewers highlight ambiguous aspects of refund. Many customers report positive experiences, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This esim was really easy to use, we had local calls which we really needed with a different number but WhatsApp etc all worked as normal with my UK number even though my home sim was switched off.... See more

Company replied

Rated 5 out of 5 stars

My wife uses eSim.net every year when she travels to Europe. They have the best priced plans. When she had connection issues while traveling through several countries, customer service promptly helpe... See more

Rated 5 out of 5 stars

First time using an eSIM. Didn’t really know what to expect when buying it. Easy to understand instructions, It pretty much set itself up on my phone with very few questions. I have shared my knowledg... See more

Company replied

Rated 5 out of 5 stars

My experience with eSIM.net always a good one from purchasing to installation gives and easy and smooth path. Also there customer service quick response to any issues you may have from wrong purchase... See more

Company replied

Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Telecommunications Service Provider

About eSIM.net

Written by the company

eSIM.net is the premier UK eSIM store selling travel and UK domestic eSIM plans. We partner with O2, Vodafone and Three to supply their eSIM services. You can order an eSIM online and receive, install and use it instantly.

Our plans are extremely competitive, with an Unlimited Data, Voice and SMS service costing £20 per month. The plans are rolling 30 day, there is no commitment and you can cancel at any time. Unlike other eSIM stores our travel products are "full service". This means that in addition to data, they support voice calls and SMS. In addition they offer 5G service in most countries. Never get caught again not being able to book a restaurant or phone a taxi when you are travelling.

Graphical user interface, text, application, chat or text message Description automatically generated

eSIMs are here to stay. Apple and other manufacturers will soon release phones that don’t support the old plastic SIM cards. Get a future proof service from eSIM.net.

Buy an O2 eSIM here

Get Support here

Contact us

 

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 68% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Thank you

Thank you, you have been very understanding and your service is brilliant, I would definitely recommend

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Great eSIM

I used this eSIM primarily in London and it was incredibly functional. I was also able to travel to other European countries and it worked just the same. When I had an issue with my renewal, they resolved it perfectly and quickly. I highly recommend using this eSIM service.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

The service is absolutely fantastic

The service is absolutely fantastic. Communication is good and fast, and they will do anything to make your experience feel comfortable.
Recommandation 10/10.
Would book here again!
Greetings, Adam

28 December 2025
Unprompted review
Rated 1 out of 5 stars

It’s FRAUD

It’s FRAUD, I bought an 65$ option covering Uruguay 🇺🇾, couldn’t get it to work and now they are claiming that they never said that it covered Uruguay and won’t give me my money back.
Hustlers Gangsters 😡😡

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Very happy

I travel a lot and have tried many different esims. This is by far the best, very easy to set up, great price and super quick response when I had a question. Will use them again for my next trip.

22 December 2025
Unprompted review

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