Love this idea of not having to replace my SIM card and a friend told me to try this platform. eSIM was fairly easy set up. I am not super techie so had some questions and used the WhatsApp and w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am a 72-yr old solo female traveler — and eSim staff are consistently clear, kind, and effective in solving my misunderstandings. EG, I keep buying bundles instead of topping up. Today NEMS got it... See more
Company replied
Bit of a technophobe. Downloaded and installed ESIM-on no problem but couldn’t get it to connect. Used the WhatsApp help and was cobra very quickly by Kim who spent some time trying to understand my... See more
Just went through the purchase and set up with Andoi, via WhatsApp. Being a person of a "particular age" - I'm often dumbfounded by tech in most forms! My much younger family members and friends rec... See more
Company details
Written by the company
eSIM-On keeps travelers connected at an affordable cost anywhere in 180 countries worldwide. Say good bye to the fear of exorbitant roaming costs - eSIM-On will provide you with worldwide mobile coverage, on 4G and 5G. Browse today one of 800 prepaid bundles - No subscriptions, no surprises. eSIM-On is a universal solution for leisure and business travelers, from the backpacker all the way to the CEO!
Contact info
10 ANSON ROAD, 079903, Singapore, Singapore
- +447893948383
- support@esim-on.com
- esim-on.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What made my experience great
What made my experience great , was the Tech support from
Someone called Nems who was very helpful to me, as I am not so great when it comes to tech. Thanks for your help
Great support team once needed.
Great support team once needed..
Thanks Carl
Requested help yo set up Esim
I contacted E-Sim via WhatsApp and the person helping me was just wonderful. Nems is a very patient and kind person. Thank you for all your help.
Today the 23rd on November, I requested the help of eSim staff again to help me connect my laptop and again i give them 5 stars for their patience and dedication. Thank you so much Karen.
Excellent delivery of service went…
Excellent delivery of service went above and beyond.
The only word I can say is just wow
The only word I can say is just, amazing, I was helped so quick thanks to Carl
Perfect online support 24/7
Hard to activate eSIM by myself, but online support was very fast and patient. Everything work out with a little help.
I’ve been using this “e-sim on” service…
I’ve been using this “e-sim on” service for the second time now, in different countries, and I absolutely love it! The service is incredibly reliable and convenient.
A special thanks to Kim from client support—always responsive within seconds and super helpful.
I truly appreciate how fast and efficient this service is. Highly recommended!
Really easy to use
Nems and Carl had been very helpful, responsive and professional when I tried to explore the correct choice of esims for my use.
Amazing Help with installation
Amazing Help with installation
I not Tec savvy and was having an issue installing Carl helped with a step by step guide to get me on my eSIM by the WhatsApp service
Perfect 5 stars ❤️
Perfect eSim operation
Perfect eSim operation. Perfect and timeous assistance from the eSim-On agents. Very knowledgeable staff.
Really very helpful and straight to the…
Really very helpful and straight to the point especially for old man like me... Thank you Nems
Very good help and support and is fast.
Very good help and support and is fast.
Absolutely the most helpful person ever…
Absolutely the most helpful person ever experienced in the other end of the chat helping me out. Nems is an absolute superstar!! Thank your sir!!!
Fantastic online support from Carl !
ESIM-On has never failed me
ESIM-On has never failed me. Many provide the eSIM roaming service but only eSIM-On is always there with instantaneous support over WhatsApp or email depending on the urgency. I am a frequent traveler and I have needed the support for various reasons over the last year. At least 3 times in emergency situations. And all the times it was solved immediately within 5 minutes. I appreciate and like that and that’s why I don’t switch even if there’s a small cost difference in packages.
One time they had to remotely switch on my eSIM of course with my permission that I had to give consent to. But they still managed to resolve my situation and within minutes I was connected. Not had this service from anyone else and I don’t see how others will match.
My travel support
I travel a lot solo however I am happy eSIM keeps me supported all the way.
Jerald was not 5* he was 10
Jerald was not 5*, he was 10*
The world needs more Jerald´s
Thank you so much
All the Best
Great service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






