Easy renewal. I have been using ESET for years. Please check the most recent products before you renew your existing licence because there may be a better deal amongst the new ones! I did renew a bit... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent virus checker , virus attacks are a thing of the past since moving over to the ESET system. Secure and reliable with a dedicated help desk, who can actually speak with, Amazing. The onl... See more
Company replied
When I first encountered ESET I was living and working in Hong Kong and the system was set up by the in house techies. I found the software to work satisfactorily and were I to hit a problem I w... See more
Company replied
We have been with ESET for several years and have always felt fully protected. Renewal has previously been through an agent but he has now retired and asked us to renew directly with ESET. We did this... See more
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Company details
Written by the company
ESET began life as a pioneer of antivirus protection, creating award-winning threat detection software. Now, ESET's goal is to make sure that everybody can enjoy the breathtaking opportunities that technology offers. Today, our security solutions allow businesses and consumers in more than 200 countries and territories to make the most of the digital world.
Money Back Guarantee
We offer a 30 day money back guarantee.
If you are not 100% satisfied with your ESET experience we offer a 30 day money back guarantee.
As an active ESET user you also get access to our free UK-based customer service and technical support departments: there are no hidden fees, provided you have an active licence.
Any questions just call us on 01202 405405 (Mon - Fri, 08:30 - 17:30).
Contact info
Third Floor, Ocean 80, 80 Holdenhurst Rd, , BH8 8AQ, Bournemouth, United Kingdom
- 01202405405
- CustomerServices@eset.co.uk
- eset.com/uk
4.4
Excellent
9K reviews
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it keeps me safe when online.....safe…
it keeps me safe when online.....safe from scamers.
18 March 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that our product helps protect you from online scams. Thank you for sharing your positive experience; it means a lot to us. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
sorry don,t know enough about it to…
sorry don,t know enough about it to comment. I only know I need security and you seem to supply it ok.
18 March 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate your feedback. It's good to know our security measures meet your needs. If you have questions, we are always available to assist you further. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
friendly people good advice
friendly people good advice . willing to help no problem. would recommend ,
17 March 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate you sharing your positive experience! We're happy to hear that our team was helpful and provided excellent advice. Thank you for your recommendation! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Simple and quick
Easy to follow for older user. Like reminder.
Prefer instructions to 'opt INTO auto renewal rather than have to opt OUT. Bit sneeky.
1 March 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that it's easy to follow and you like the reminder. We appreciate your feedback regarding the auto-renewal preferences. We'll review this to improve our user experience. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
25. % discount…
How come my old account can have a 25% discount after expire subscription! And new account didn’t have anything!!!
So the reply is ask me to call you? Is there any other way to make contact? Like email?
16 March 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate you bringing this to our attention. We are happy to price match any promotions you can see online for your renewal as a part of our ESET Fair Approach Guarantee. This will need to be paid via Bank transfer, cheque or over the phone with us at Customer Support 01202 405 405.
Geri Moore
Customer Support Specialist
Confusing Sales Spec and most unhelpful Help Desk…
I was confused by the spec of the upgrade. How it differed from my already purchased eset installation was not clear. I went ahead and bought the upgrade and installed it. My laptop locked up, Couldn't switch it off, so I phoned the eSet help desk who wouldn't proceed without my reg number. That number was locked in mylaptop. The agent just repeated his request for this number and then cut me off.
27 February 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate you sharing your experience. We regret the confusion regarding the upgrade and the difficulties you faced during installation. We're sorry the support agent was unable to assist you without the registration number. We'll review this internally to improve our support process. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Easy to use and I can trust it
15 March 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that our product is easy to use and trustworthy for you. Thank you for your positive feedback! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the
link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
I have had ESET security for a number…
I have had ESET security for a number of years and it has never let me down. The customer service is very good.
4 March 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that our security solutions have consistently met your needs over the years. We also appreciate your kind words regarding our customer service. Thank you for your positive feedback! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the
link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Switched to ESET two years ago.
Switched to ESET two years ago.Best thing I ever did regarding Internet security.It was reccomended by the person who built my current model, otherwise I would not have known of the company.Why not take out some advertising on TV and/or quality newspapers.As far as customer care and relations are concerned ESET wipes the floor with its competitors - worth installing just for that!
13 March 2026
Unprompted review
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear about your positive experience with our internet security! We appreciate your suggestion regarding advertising. Thanks for your valuable feedback! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the
link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Excellent protection at affordable…
Excellent protection at affordable prices.
Sometimes turns off and request accessible permission, not easy to reset when this happens, I usually turn it on and off when I can find the setting to get it working again.
13 March 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're glad you find our protection excellent and affordable. We apologise for the accessibility permission issue and difficulty resetting it. We appreciate your feedback and will investigate this further to improve the user experience. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the
link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Reply from ESET UK | Antivirus and Internet Security Solutions
Thank you for leaving us a review. We are pleased to hear the renewal process was extremely simple. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
I have been with Eset for many years,
I have been with Eset for many years,
And found it excellent for keeping security perfect.
The only thing I have with it is when you go to eset home I have a job finding out which one is which if you have more items registered, otherwise I recommend Eset.Re
2 March 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that our security measures have met your expectations over the years. We appreciate your feedback regarding the Eset Home interface and the difficulties you've experienced. We'll certainly look into ways to improve this. Thank you for recommending Eset. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the
link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
I am still trying to log in
13 March 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We are sorry you are having log-in trouble. Our technical support team will be able to assist you with logging in. please call 01202 405405 (option 3) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the
link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate your continued business and are happy to hear that you value our efficient service. Thank you for your positive feedback! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
I have used this software for a few…
I have used this software for a few years now, it does not slow down my laptop and would highly recommend it
12 March 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that the software has been beneficial for you over the years! It's great to know it doesn't slow down your laptop. Thank you for recommending it! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Easy to set up
Easy to set up. Gives confidence that product is doing what it is meant to do.
25 February 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that the setup was easy and that our product gives you confidence. Thank you for your positive feedback; we appreciate it a lot! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
ESET were recommended to me by a…
ESET were recommended to me by a professional in the IT world .Lived up to expectations. Thank you
12 March 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that ESET lived up to your expectations following the recommendation from the IT professional. We appreciate you taking the time to share your positive experience with us! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Good software protection
Have had eset for several years. I gives me security confidence on our tablets not only the protection it provides but the payment security when purchasing online.
It is cost competitive and also gives options for more than 1 year subscription giving cost savings.
Fully recommend this product.
11 March 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that our product gives you confidence in your tablets' security, especially for online purchases. We appreciate that you find our subscriptions cost-effective. Thank you for recommending our product! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
It was quick and simple
10 March 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that your experience was quick and simple; thank you for your feedback, it is greatly appreciated. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
It was easy to do,
10 February 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that you found it easy to do! Thank you for your positive feedback; we appreciate it greatly. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
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