Escreo Reviews 63

TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Very poor experience, product contains isocyantes and this was not pointed out in fact hidden. Not suitable for home use.

Rated 5 out of 5 stars

Used the paint to renovate the bedrooms of my nephews (3 & 6 years old), who tend to be future artists - not. My hypochondriac sister did not want builders, painters or any of that sort in the house... See more

Company replied

Rated 5 out of 5 stars

We ran into some issues with the first installation and a dropped spray bottle. I must say I've been well impressed with their customer service! Replaced the dropped spray bottle and send us more pain... See more

Company replied

Rated 1 out of 5 stars

I ordered my Whiteboard paint from Escreo, after speaking on the phone to the rep to try and ensure there was a delivery within the week. I understood with the Covid-19 the 3day delivery could be a... See more

Company replied

Company details

  1. Conference and Meeting Room Service

Information provided by various external sources

ESCREO helps people express easily and collaborate more effectively together in a team. We achieve that by transforming the office space - we produce whiteboard paint that turns any wall into a new-generation whiteboard.


Contact info

3.4

Average

TrustScore 3.5 out of 5

63 reviews

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Rated 1 out of 5 stars

Very poor experience

Very poor experience, product contains isocyantes and this was not pointed out in fact hidden. Not suitable for home use.

4 November 2022
Unprompted review
Rated 5 out of 5 stars

Thank you.

Awesome! I definitely recommend Escreo. I painted my home office & kid's playroom - the transformation was very useful and creative.

19 December 2022
Unprompted review
Escreo logo

Reply from Escreo

Dear Iliya,
Thank you for your kind review! It is always a pleasure to serve you.

Rated 3 out of 5 stars

Poor experience

My first order (paint and accessories worth £200+) never arrived (or presumed stolen) as the courier left it outside my front door. Contacted customer support repeatedly with no resolution until 4 weeks later when the case was took over by Director and founder of ESCREO. Customer support didn’t follow protocol and should have sent a replacement immediately as they have insurance for these type of circumstances. I asked for a refund at this point.

They agreed to send over a replacement order (and additional decorating kit as compensation) – only to find out that the hardener was faulty and the accessories was boxed in dirty industrial/black dust and the cleaning spray and whiteboard paint had no expiry date written! I contacted the Director/CEO again and sent photos of the faulty items and requested a refund again and arrange collection of the faulty items.

The owner proposed to send just the hardener item again but I had already lost faith in the quality of products so I disagreed and requested a refund. Few days later I had a call from the owner and he offered a counter offer for a replacement hardener (directly from Bulgaria) and a full refund. He advised to ‘give away’ the items to charity. So I agreed. The hardener received from Bulgaria itself has no labels on it – just 2 plain tin cans, nothing compared to the pictures on their website so unfortunately, too risky to give to charity either not knowing the ingredients in the tin or safety precautions, expiry dates etc.

So 6.5 weeks from date of order, lots of emails & calls, I finally have a refund. On another note, the accessories are severely overpriced and found out that the same items are fraction of the cost on Amazon.

I wont be ordering from ESCREO again or recommending them from my experience alone but I have received a full refund. So 3 stars.

22 December 2022
Unprompted review
Escreo logo

Reply from Escreo

Dear Mina,
Thanks for the detailed review.
Customers like you make us better every day!

Rated 5 out of 5 stars

I found this product very easy to…

I found this product very easy to apply. Also I had some queries and they were dealt with very efficiently by Yasen in customer service. Delivery to Ireland was very quick (2 days). I would recommend this product and company.

4 March 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Really impressed with the product, does exactly what it says. Had a minor issue and Escreo went above and beyond to fix it. Highly recommended.

22 November 2021
Unprompted review
Rated 5 out of 5 stars

Love it

Love it! Premium product, simple to apply, easily wipes off, absolutely love it!

27 February 2021
Unprompted review
Rated 5 out of 5 stars

My experience with Escreo Magnetic whiteboard paint…

I was recommended Escreo whiteboard paint by a friend in Netherlands to fulfill my need of working on my projects at home.
Honestly I am very happy and really satisfied by both the product and the quality of service. I ordered from Cote d'ivoire in West Africa, and now I fully enjoy writing and drawing on my home wall.
Thank you, you're doing a great job !

28 December 2020
Unprompted review
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Reply from Escreo

Dear Guy, thank you for your feedback and good words.
Best,
ESCREO team

Rated 5 out of 5 stars

The best buy for Kids .

We have used it for more than a month , Kids simply love it and it's very easy to apply ( Need to proper strong gloves ) Kids are more engaged in writing and drawing than before.
The customer service from start to the end ( Regards to referral refund amount ) is a five star service.
over all very very happy with the product .

18 November 2020
Unprompted review
Escreo logo

Reply from Escreo

Dear Raj, thank you for the kind words! There's no boundaries to kids' imagination!

Rated 5 out of 5 stars

Easy to work with and easy to erase

I used this product to create a nice home office for myself. Applied it easily on a full wall, waited for 3 days and now can't stop using it! I totally recommend!

10 November 2020
Unprompted review
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Reply from Escreo

Thank you, Sarah!

Rated 1 out of 5 stars

Not suitable for schools

Not suitable for schools

We bought this last week and I asked on amazon was it safe for classrooms and got response it was.

We were planning to have the older kids paint their desks to reduce paper etc

Mr matthews picked up the tin and told us in no circumstances could this be used in the school, he want online and found other reports that this product contains isocyanates not suitable for school use unless by specialist and school would need to be empty as vapour so toxic

There was nothing on amazon to say how dangerous it was

Update to review:

this company the audacity to reply to my review to accuse me of an unfair review to tell me I’m a competitor well Escreo unless your competitors are teaching 12-15 years olds...

Escreo my amazon order number was 202-7821045-8882754

You’ll be getting a review there also, how dare you speak to your customers like that

9 November 2020
Escreo logo

Reply from Escreo

Dear Mary,

We are sorry about the negative experience with your order and communication from our side. We are committed to do better and have implemented a new process of handling customer reviews.

Your concerns of the health and safety of people handling the product are valid. Exposure to volatile compounds should not be taken lightly.

Thankfully, the risks involved with our products are minimal, because they can only be applied with a roller or a paintbrush.

According to the Health and Safety Executive of the UK, risk involving these compounds are caused by spraying and prolonged exposure.

In our case, where the risk is very low, the official guidance recommends simple protective measures, such as gloves, washing facilities and adequate ventilation. We recommend all of these steps on the product packaging and application instructions.

The health and safety of our customers is our top priority and we don't take these situations lightly. We hope that this clears the misunderstanding.

Kind regards,
The ESCREO Team

Rated 5 out of 5 stars

Easy peasy lemon squeezy

Used the paint to renovate the bedrooms of my nephews (3 & 6 years old), who tend to be future artists - not. My hypochondriac sister did not want builders, painters or any of that sort in the house due to the current environment, so had to do it on my own. It turned out super easy and what also surprised me was that the paint is almost odourless, so they could return in their rooms as soon as the paint dried out.
Now im the favourite uncle
def recommend!!

7 November 2020
Unprompted review
Escreo logo

Reply from Escreo

Dear Peter, so happy to hear that your nephews would have the chance to free their creative thought and imagination. Our product purpose is exactly that :)

Rated 5 out of 5 stars

This "magic" paint is a game changer!

I've got to say using this paint has been a game changer for my home office setup. I am still a bit old fashioned when it comes down to writing tasks on boards and paper to organise my work and supervise my team. Now I have my own personal whiteboard on the wall which nobody knows it's there since it perfectly blends with the rest of the decoration and still looks great when you have guests over.

The packaging which turns into your paint tray was also a very creative idea which made application extremely straightforward and no additional equipment was required. Overall brilliant product and will be recommending to my company to use in our office space once we go back!

7 November 2020
Unprompted review
Escreo logo

Reply from Escreo

Mariyan, thank you for the feedback. We are looking forward to continue working together on all kinds of projects. ;)

Rated 5 out of 5 stars

Amazing product and service

Amazing product and service! Thank you for creating such incredible paint. During lockdown one starts to appreciate the space around. Then you start thinking of ways to shake it up, to use it in new, different ways. Being able to use the walls to write, to leave notes, to paint - it brings fun to the whole family! It's easy to clean it and use it as a brand new canvas every time. Keep changing people's lives for the better! :)

6 November 2020
Unprompted review
Escreo logo

Reply from Escreo

Dear Gloria, thank you for the review. You re right, especially during lockdown we need to work on our mental health and nurture our creative thought. Happy that ESCREO is a small part of this process. ;)

Rated 5 out of 5 stars

Really great communication, great product!

Great product, great communication! Thank you Iskren! I bought this from Amazon a month back and at first thought it wasn't so good as it was patchy. I soon realised after getting in touch and receiving and immediate callback I had miscalculated the size and I had used 3 square meters of paint on a 6 square metre wall! Iskren was very kind and understanding and they sent me a new pot of paint the very next day. This covered the wall perfectly when following Iskrens thorough instructions, it looks and works great and the pens he advised to buy are perfect and leave no ghosting when used with a microfiber cloth, very happy indeed! Thanks guys! Can't wait to get creating!!

6 November 2020
Unprompted review
Escreo logo

Reply from Escreo

Dear Faithy, we are happy we have resolved the issue and you are happy with the final result :)

Rated 5 out of 5 stars

Spoke to them before I ordered and they…

Spoke to them before I ordered and they gave me the information that I needed to make up my mind. I look forward to many months of creating and envisioning my ideas on my wall. Great product !!

19 October 2020
Unprompted review
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Reply from Escreo

Dear Hitme, happy to hear that ESCREO can be a small part in reaching your goals and dreams. Keep up envisioning a better future!

Rated 5 out of 5 stars

Super for board at home!

Amazing product and service. Planning my daily tasks on the wall at home. I absolutely recommend!

8 September 2020
Unprompted review
Escreo logo

Reply from Escreo

Dear Tsvetina, thank you for sharing your experience.
Best,
Elena from ESCREO team

Rated 4 out of 5 stars

Great service

Small issue after applying the product was quickly resolved after a good chat with Iskren. The end result is great, very happy with the whiteboard and the customer service provided.

2 September 2020
Unprompted review
Escreo logo

Reply from Escreo

Dear Matt, thank you for the feedback. I am glad we have managed to resolve your issue and we are working towards "no issues" at all for the future.
Best,
ESCREO Team

Rated 5 out of 5 stars

Amazing product and great support

Amazing product. Super great support. Even on weekends, they took my call and helped me with my unusual request to color the paint.

Results are stunning!

30 July 2020
Unprompted review
Escreo logo

Reply from Escreo

Thank you, Mr. Said. We appreciate you appreciate our customer support.

Best,
ESCREO Team

Rated 5 out of 5 stars

Amazing!!

Amazing - product, service, shipping - I can't recommend Escreo highly enough. And everyone needs a whiteboard wall in their office. It's essential for us now, we use it hourly! Delivered to Ireland in 3 days. Planning to do more walls with it very soon.

8 July 2020
Unprompted review
Escreo logo

Reply from Escreo

Dear Lorcan, thank you so much for the feedback. We appreciate it and we will continue doing our best to never disappoint.

Keep creating,
Elena

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