After recieving my charger from escooter it was quickly recognised as not the right item I ordered online.. I requested a return and had to send the item back which cost me a further some of money.. n... See more
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I recently picked up my e-bike (lovely little ride, very pleased) and wanted to give a shout out to the wonderful staff at the Escooter shop, they were extremely helpful, friendly and genuinely sharin... See more
Company replied
Paid for my new bike on April 1st 2026. When it eventually arrived it came with the wrong battery charger. After numerous calls and emails I was sent a new charger but the battery turned out to be fau... See more
I took my machine Fox in for a puncture. I noticed the brakes were weak. They needed bleeding ? The fluid in the cables etc. but over all an excellent job well done. Oh yeah apologies, but apart from... See more
Company replied
Company details
Written by the company
Escooter Clinic! ⚡ Discover our expert workshop 🛠️ and showroom, offering a wide range of electric scooters and e-bikes. From repairs to upgrades, accessories, and parts, we've got you covered! Visit us today and elevate your ride! 🛴⚡
Contact info
346, N1 1DU, London, United Kingdom
- 020 3761 3762
- contact@escooterclinic.co.uk
- escooterclinic.co.uk
Breach of guidelines
A disappointing experience
A disappointing experience. We wanted to purchase a foldable electric bike, and were potentially interested in 3 models. We selected the Fiido L3 based on the fact that they could ship 2 days from when I ordered, and I paid for 1 day delivery (from when it is shipped). The timing was critical for me. The bike never appeared on the day it was meant to be delivered, with no email from eScooter. 4 days later they were still not able to say when it was to be delivered. I asked for a refund and they said that they had to take 10% off the refund because Fiido was going to deduct 10% from them. I feel that eScooter should have taken responsibility and refund me entirely (As I ordred from eScooter, they should take responsibility for keeping me updated on delivery, and also on any deduction that Fiido take from them). I will not order from them again.
7 May 2025
Unprompted review
Reply from Escooter Clinic
We're very sorry to hear about your experience and the frustration it caused—especially when timing was critical for you. We understand that the delay and lack of communication were disappointing and did not meet your expectations.
While we do our best to ensure timely dispatches, delays from suppliers like Fiido can unfortunately occur outside of our control. That said, we completely agree that we should have communicated better in this instance, and for that, we sincerely apologise.
Regarding the refund, we follow the terms outlined by the manufacturers we work with—however, we always aim to handle these situations fairly and are reviewing our policies to better support our customers going forward.
We genuinely value your feedback and would still like to make this right if we can. Please feel free to reach out to us directly so we can discuss this further.
Excellent Customer Service
I had a fantastic experience with Yaseen. From the moment I reached out, the customer service was outstanding — friendly, professional, and incredibly helpful. Yaseen went above and beyond to make sure all my questions were answered and that I was completely satisfied.
27 April 2025
Unprompted review
Highly Efficient Service
I needed a quick repair for my scooter, and the team was highly efficient. They identified the issue right away and had it fixed in no time. I was back on the road in no time, and I’m very happy with the quality of work.
4 April 2025
Unprompted review
Anas and Has were very helpful when i…
Anas and Has were very helpful when i needed to fix my brakes. The process was quick and painless and the guys were very kind and informative!
10 April 2025
Unprompted review
Customer service was helpful
Customer service was helpful, credit to Esraa. Delivery dates shown on the website could be managed slightly better but other than that no problems.
27 March 2025
Brilliant shop bought a bike from there…
Brilliant shop bought a bike from there service from yaseen was amazing
6 April 2025
Unprompted review
They are giving pathetic services to…
They are giving pathetic services to the customer. Once you order they going to charge you 10% refund from your original payment. Even they haven’t shipped your order. Not recommended at all.
28 March 2025
Reply from Escooter Clinic
Hi Suleman,
We’re sorry to hear about your experience and appreciate your feedback. This was clearly outlined at checkout to cover payment processing and admin costs—even if the item hasn’t shipped yet.
That said, we understand this may not have been clear to you, and we’re happy to look into your case to see if anything can be done. Please get in touch with us directly so we can try to resolve this for you.
My first visit to this establishment…
My first visit to this establishment after discussing on email my scooter repair requirements.
I had a slow puncture in one of my tires and the guys were more than accommodating and repaired my scooter within 30 minutes while I waited outside with one of their amazing coffees , the service I received was second to none, I will definitely do future business with these guys , highly recommended
30 March 2025
Unprompted review
Take my word for it if your after a…
Take my word for it if your after a electric scooter, bike or anything this is the company to use customer service is amazing they do everything to help you. They gave me a amazing free upgrade on a item was no longer available which was out of there control why it wasn't available. My son got a miles better present for his birthday. Check all reviews about this company and you will see what I mean. A big thank you to Escooter clinic
27 March 2025
Unprompted review
Excellent customer service
Took my Escooter for a service. Very welcoming staff and helpful. Staff member Ash even made a cup of Latte for me.
11 March 2025
Unprompted review
I received exceptional customer service…
I received exceptional customer service when going to collect my scooter I was greeted with respect and manners and was even offered a hot drink upon arrival with 100%. Give the shop and the staff 10 out of 10 ratings and will definitely recommend to my friends and family, and will we be going back to the store shortly?⭐️⭐️⭐️⭐️⭐️
22 February 2025
Unprompted review
Reply from Escooter Clinic
Thank you for your lovely feedback! See you next time!
I found this site easy to use and found…
I found this site easy to use and found what I was looking for it was a great service and would recommend it
20 January 2025
Reply from Escooter Clinic
Thank you for your feedback!
I have ordered electric folding bike…
I have ordered electric folding bike from their website and the have option to collect from store. Bike arrived quick and they build it free for me and ready to ride. That's was good
22 January 2025
Unprompted review
Reply from Escooter Clinic
Thank you for your feedback! Glad you liked your bike!
I am very pleased with Escooter Clinic
I am very pleased with Escooter Clinic, thank you very much for all the help, keep up the good work!
5 December 2024
Reply from Escooter Clinic
Thank you for your feedback!
Cracking service and top notch deliver…
Cracking service and top notch delivery with great communication.
Thank you.
26 December 2024
Unprompted review
Reply from Escooter Clinic
Thank you for your feedback!
Today i had the best service from jamal…
Today i had the best service from jamal he helped me with both of my scooters very quick and helpfull i highly recomend.
10 December 2024
Unprompted review
Reply from Escooter Clinic
Thank you for your amazing feedback!
Useful for people that are interested in E-Scooter
Useful for people that know how to E-Scooter
26 November 2024
Reply from Escooter Clinic
Hi Alexander,
Whether you're a pro or just starting out, we're always here to help! 😊 If there’s anything we can do to make your experience even better, feel free to let us know.
Brilliant service and friendly atmosphere
Yaseen helped me go over options to repair my scooter and made me a great coffee while I waited for their diagnostics. Brilliant service and friendly atmosphere. Would definitely come again
9 December 2024
Unprompted review
Reply from Escooter Clinic
Hi James,
Thank you so much for your kind words! 😊 Looking forward to seeing you again!
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