I stopped by Jacuzzi Nottingham to check out my future hot tub and was pleased with the service. Chris, the manager, was both well-informed and supportive, helping me make a quick purchasing decision.... See more
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Review summary
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I visited Jacuzzi Nottingham to view my tub prior to purchase. Service here was good. Chris, the Store Manager, was knowledgeable and helpful and my decision to purchase was soon made. Delivery was... See more
Excellent service First time we have had a full service and the two engineers were on time, communicative, friendly and professional They worked the entire time they were here and attended earlier... See more
Bought a hot tub a few years ago now and they were very good at helping me pick the right one , was fitted promptly and have had no issues ever since , if I need anything I just have to call in the sh... See more
Company details
Written by the company
At Escape Hot Tubs, we pride ourselves on being more than just a hot tub and swim spa retailer – we are your trusted partner in creating the ultimate outdoor living experience. With years of experience in the industry, we combine expert knowledge, premium products, and exceptional customer service to ensure every customer enjoys a seamless journey from purchase to relaxation. Whether you’re looking for a luxury Platinum Spas hot tub, a state-of-the-art Jacuzzi® swim spa, or accessories to enhance your outdoor wellness space, we provide a carefully curated range of products designed for quality, durability, and ease of use. Our team is passionate about helping families, first-time spa owners, and seasoned spa enthusiasts find the perfect solution tailored to their lifestyle and space. What sets us apart is our dedication to service. From the moment you enquire, our knowledgeable staff guide you through product selection, financing options, and delivery planning. Our trained engineers handle delivery and installation with precision, including electrical setup, filling, and full commissioning, so you can start enjoying your spa immediately without any hassle. We also offer ongoing support and maintenance advice, helping you keep your spa performing at its best for years to come. Customer satisfaction is at the heart of everything we do. We go above and beyond to provide transparent communication, reliable service, and honest advice – whether it’s recommending the right model, explaining our extended warranty plans like the All-in-1 Plan, or assisting with routine maintenance. Our goal is to make owning a spa as simple, enjoyable, and rewarding as possible. At Escape Hot Tubs, we don’t just sell hot tubs – we create spaces for relaxation, family bonding, and stress-free enjoyment. Every product is backed by quality, and every customer is treated like a valued member of our community. Experience the difference with Escape Hot Tubs – where expertise meets comfort, and luxury becomes part of your everyday life.
Contact info
Unit 15 & 16 Spinella Road, S80 3GP, Worksop, United Kingdom
- 01909 319009
- sales@escapehottubs.co.uk
- escapehottubs.co.uk
4.7
Excellent
369 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
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Annual Service
Great service! The team serviced our hot tub and also changed our lid around to a more convenient side. 5 star service from the day we looked in the shop for our first hot tub to the day they installed and beyond to the first annual service. I would certainly recommend this company.
14 August 2023
Installation of Hot Tub heat pump
Installation of Hot Tub heat pump. Great service as usual from this company. Kept working area tidy and cleaned up after the install.
28 July 2023
Heat pump installation
Great price and a great before and after sales service. Fantastic team of professional installers
10 August 2023
A fab team of people with an in-depth…
A fab team of people with an in-depth knowledge of ASHP’s.. I wasn’t quite sure if I was operating the pump correctly, I emailed my query in and they simply came out the same day and promptly sorted the issue out.. 5 Star service..
many thanks all @teamescape and all things 🔥🛁 related, highly recommended 😎👍🏽
31 July 2023
Hot tub
Escape hot tubs….WOW
From entering the showroom to delivery and installation we have had 1st class service.
We were fully informed of all the options available and updated regularly.
A very professional service that exceeded our expectations, fully informed throughout the whole process without forgetting the inclusive aftercare service.
Always a phone call away and nothing is ever too much trouble.
A massive thank you to all the team, sales, technical, and installation .
Paul and terri.
30 July 2023
Quick efficient installation Megan in…
Quick efficient installation Megan in the showroom very professional friendly and knowledgeable
19 July 2023
Great service, support and product range
Great service and advice all the way through from showroom visits putting up with our questions and giving great information - fantastic support selecting the right hot tub for us and all the way through to installation. Can't fault the installation team and follow up given after install to check everything was ok and really happy to have a local company who I have no doubt will continue to support us and their products.
10 July 2023
Absolutely first class service
10 July 2023
Great customer service from Ryan
13 July 2023
Great buying experience…
Great service from showroom experience through to installation. No pushy selling, very helpful throughout the process.
6 July 2023
Amazing service
The team at Escape Hot Tubs are amazing, from contacting me that my service was due to when the service engineer arrived, they kept me informed all the way. The service team were friendly and efficient, any questions I had they were more than willing to answer. Would definitely recommend from sales to service a great company to deal with
13 July 2023
From the moment we thought about…
From the moment we thought about getting a hot tub, this company and their staff have been fantastic. We must’ve spent weeks deciding and asking so many questions and they were so helpful. The guys who came and installed it for us were outstanding (Lewis and Chris). They couldn’t do enough to help and showed us everything we needed to know. They even let our 2 English bulldogs give them love! I would definitely recommend escape. 5 star service.
12 July 2023
Unprompted review
Fantastic service and after service too…
Fantastic service and after service too . First class job first class service. Highly recommend.so glad we got our air source heat fitted by escape we never looked back!!! Mr garry peary
26 June 2023
Helpful in sales and instillation.Happy…
Helpful in sales and instillation.Happy with my hotub.
12 June 2023
Very Helpful from start to finish
Very Helpful from start to finish, brilliant knowledge in the showroom, and same in installation.
Will 100% be recommending to friends and family.
19 June 2023
Efficient and professional.
11 June 2023
Thank you for all your help and Lewis…
Thank you for all your help and Lewis and Chris so helpful and friendly thank you for going the extra mile Jacqui & Klaus 👍
8 June 2023
lewis turned up on time was polite and…
lewis turned up on time was polite and very helpful and informed us on a few tips about hot tubs
29 May 2023
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