I stopped by Jacuzzi Nottingham to check out my future hot tub and was pleased with the service. Chris, the manager, was both well-informed and supportive, helping me make a quick purchasing decision.... See more
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Review summary
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I visited Jacuzzi Nottingham to view my tub prior to purchase. Service here was good. Chris, the Store Manager, was knowledgeable and helpful and my decision to purchase was soon made. Delivery was... See more
Excellent service First time we have had a full service and the two engineers were on time, communicative, friendly and professional They worked the entire time they were here and attended earlier... See more
we have used Escape for all of our hot tub needs recently, service, part replacement and just advice. the customer service is excellent, I would highly recommend them
Company details
Written by the company
At Escape Hot Tubs, we pride ourselves on being more than just a hot tub and swim spa retailer – we are your trusted partner in creating the ultimate outdoor living experience. With years of experience in the industry, we combine expert knowledge, premium products, and exceptional customer service to ensure every customer enjoys a seamless journey from purchase to relaxation. Whether you’re looking for a luxury Platinum Spas hot tub, a state-of-the-art Jacuzzi® swim spa, or accessories to enhance your outdoor wellness space, we provide a carefully curated range of products designed for quality, durability, and ease of use. Our team is passionate about helping families, first-time spa owners, and seasoned spa enthusiasts find the perfect solution tailored to their lifestyle and space. What sets us apart is our dedication to service. From the moment you enquire, our knowledgeable staff guide you through product selection, financing options, and delivery planning. Our trained engineers handle delivery and installation with precision, including electrical setup, filling, and full commissioning, so you can start enjoying your spa immediately without any hassle. We also offer ongoing support and maintenance advice, helping you keep your spa performing at its best for years to come. Customer satisfaction is at the heart of everything we do. We go above and beyond to provide transparent communication, reliable service, and honest advice – whether it’s recommending the right model, explaining our extended warranty plans like the All-in-1 Plan, or assisting with routine maintenance. Our goal is to make owning a spa as simple, enjoyable, and rewarding as possible. At Escape Hot Tubs, we don’t just sell hot tubs – we create spaces for relaxation, family bonding, and stress-free enjoyment. Every product is backed by quality, and every customer is treated like a valued member of our community. Experience the difference with Escape Hot Tubs – where expertise meets comfort, and luxury becomes part of your everyday life.
Contact info
Unit 15 & 16 Spinella Road, S80 3GP, Worksop, United Kingdom
- 01909 319009
- sales@escapehottubs.co.uk
- escapehottubs.co.uk
4.7
Excellent
369 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
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Hot tub advice
Although we were disappointed with our offer for our hottub well under valued we though we did get excellent advice and sold it to a private buyer for £800 more
15 December 2025
Excellent work as always
10 December 2025
Annual hot tub service was very…
Annual hot tub service was very professional. Great job
29 November 2025
Great service all work carried out to a…
Great service all work carried out to a high standard. Service engineer really good knowledge a competent with all issues.
24 November 2025
Really nice gentleman
They just came and got straight on with the job of servicing and were really friendly.and did a thorough job x
28 October 2025
Quick and professional response to our…
Quick and professional response to our problem.
Engineers contacted us pre arrival and dealt with the cause of the problem.
Very happy with the service.
28 October 2025
Very helpful
Very helpful . Was extremely satisfied with the service. Would recommend this company to anyone with a hot tub and Spa
28 October 2025
Very friendly and efficient
Thorough cleaning of our hot tub, even managed to get our music system working
26 September 2025
Excellent service and friendly…
Excellent service and friendly engineers as always.
29 September 2025
Disappointed with the company
Did not arrive for our first appointment - disappointed as I had booked the time off work.
Rebooked and offered free filters
Can to service the hot tub eventually never bought the free filters- still haven’t had them!!
Never repaired the speaker as discussed prior to the day. They also knew from the previous year what the issue was, but the engineer was never advise she had to repair them on the day.
Advised would arrive at 830 didn’t arrive till 1030 so had to cancel my afternoon out that I had planned with my grandson ( after booking a second day off work!!
Would not recommend- still haven’t not followed up with me about the filters or the repair to the speakers
25 September 2025
Had an issue with the spa and Jacuzzie …
Had an issue with the spa and Jacuzzi Nottinghamshire sorted it straight away without any fuss and in really good time. Would definitely recommend based on value and great customer service.
9 September 2025
Great service
Great service, reliable and reasonable. Don't waste your time with sole traders who advertise on Facebook, they will overcharge and let you down. This company supply accurate reports and records and turn up on time. I won't use anyone else.
5 September 2025
Attended and quickly resolved issue
Attended and quickly resolved issue. Gentleman who attended was also very knowledgeable.
27 August 2025
Great service
Great service would recommend to every one who needs help with their hot tub.
Chris and his engineer where first class.
29 August 2025
Totally outstanding
I can honestly say this company is totally amazing.
From the first message to our hot tub being fixed the service was outstanding.
Chris is brilliant and so was the engineer, sorted in less than a week from the first message on Facebook
29 July 2025
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