I got called for evaluation same day within two hours although it was weekend . The therapist was great to provide approval letter immediately. However i have 2 comments to highlight: 1- the site s... See more
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Review summary
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Reviews shaping this summary
ESA Pet provided excellent support, and I especially appreciated the guidance of Lori Henry, LCSW. She was wonderful to talk to—she made me feel safe, heard, and understood. I didn’t struggle to open... See more
Great experience. The process was very simple and when I didn't respond via email to set up a phone meeting with the therapist, they reached out via text to set up the meeting. My therapist letter was... See more
I give ESApet a Thumbs up! I was able to reach out by phone to their call center. The therapist I was assigned was thorough and made me feel at ease answering personal questions. I did recieve access... See more
Company replied
Company details
Written by the company
At ESAPet, we deeply understand the comfort and support an Emotional Support Animal (ESA) can provide. Our mission is to help you obtain a legally recognized ESA or PSD (Psychiatric Service Dog) letter through a seamless and guided process, starting with a free screening by our licensed, accredited, and experienced therapists. Our therapists are highly trained and skilled in assessing mental health conditions and determining the therapeutic benefits of pets. They have completed rigorous education and possess a thorough understanding of the laws and regulations surrounding ESAs. This includes the criteria for qualifying animals and the rights and responsibilities of ESA owners. As the leading Emotional Support Service, we guarantee that your letter will be 100% compliant with both state and federal laws.
Contact info
United States
- hello@esapet.com
- esapet.com
4.7
Excellent
214 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
With so many illegitimate websites… trust ESAPET
With so many illegitimate websites out there, it was hard to narrow down what would work for me. I am so glad I found this site. The process was pretty seamless and they have great customer service. I didn’t expedite my order and still received my letter within less than a week. My apartment ended up needing an additional letter afterwords and their customer service quickly responded and got in contact with my assigned therapist, received the additional letter same day. Overall, if you are looking for someone to trust and quick response time I highly recommend.
11 March 2026
Unprompted review
Reply from ESAPet
Hi Isabella,
Thank you for such a thoughtful and detailed review—it really means a lot to us.
We understand how overwhelming it can feel trying to find a trustworthy service, so we’re especially glad to hear that your experience felt seamless and reliable. It’s great to know our team was able to assist quickly, especially with your additional request, and get everything resolved the same day.
We truly appreciate your recommendation and are always here if you need anything in the future.
— ESAPet Team
efficient and effective and very worthwhile
ESAPet was efficient at providing support and the letter was accepted and approved successfully. The cost was worthwhile as it saved near $1000 in deposits and annual pet rent. I like that they provide clear information on types of ESAletters.
The website wording about timing is a little odd and needs improvement that’s more transparent. You pay extra for fast turnaround, and it’s really 36-48 hours (not one day, not instant) before you get a letter. the clock starts from after the live counseling session, not the free application. Free pre-qualification online application is instant > then they do counseling interview with you in 1-2 days after you pay > then it’s another 1-2 days before you get the letter.
3 March 2026
Unprompted review
Great service
Great service! The process was fast and stress-free. They responded quickly, answered my questions, and delivered the letter without delays. Highly recommend!
3 March 2026
Unprompted review
I ordered a ESA letter and a PSD…
I ordered a ESA letter and a PSD CERTIFICATE i Only RECEIVED THE ESA LETTER I had to call in order to get a therapist to give me a review. Also, I’m very disappointed in this service. I need my PSD letter for travel. The therapist never mentioned the psd letter to me, i had to call you guys to get my esa letter after not hearing from anyone for two days.i called yesterday and i got refunded for not receiving the psd letter. Update.esapet was very helpful with fixing my issue a therapist reach out to me and issue a PSD letter right away. Thanks a lot
24 February 2026
Unprompted review
Reply from ESAPet
Hi Latarsha,
Thank you for sharing your feedback. I’m truly sorry to hear you felt disappointed — that’s never the experience we want for anyone.
I’d like to clarify an important distinction regarding ESA and PSD documentation. An Emotional Support Animal (ESA) letter is issued when a licensed clinician determines that an animal provides therapeutic emotional support related to a mental health condition.
A Psychiatric Service Dog (PSD), however, is different. In order to qualify as a PSD, the dog must be individually trained to perform at least one specific task directly related to a diagnosed disability. Examples include interrupting panic attacks, providing grounding during dissociative episodes, or performing another trained disability-mitigating function. Simply providing comfort or emotional support does not meet the legal definition of a PSD.
Because of this, clinicians must verify that:
• The individual has a qualifying disability
• The dog has a trained, disability-related task
• The task directly mitigates the effects of that disability
If this information was not confirmed during the evaluation, a PSD letter cannot be ethically or legally issued.
We would be happy to review your case further and clarify next steps if you believe your dog does perform a trained disability-related task. Please reach out to our support team directly so we can assist you personally and make sure you receive clear guidance moving forward.
We appreciate the opportunity to address your concerns.
Incredibly easy and helpful!
ESA Pet is probably the easiest process ever! It took a few days as I applied on a Friday but I got everything completed on Monday! Everyone I interacted with was extremely professional, kind, and helpful. The process was super easy and I was connected with specialists seamlessly and with no issues.
23 February 2026
Unprompted review
Reply from ESAPet
Hi Melanie,
Thank you so much for your kind words—we’re really happy to hear you had such a smooth and positive experience.
It’s great to know everything moved quickly and that our team made the process feel easy and seamless for you. That’s exactly what we strive for.
If you ever need anything in the future, we’re always here to help.
Best,
ESAPet Team
I am trying too acess my ESA letter
I am trying too acess my ESA letter
Still haven’t gotten it
Paid for it last week need my letter plz and thank you
4 February 2026
Unprompted review
Reply from ESAPet
Hi Yvette,
We’re sorry to hear you’re having trouble accessing your letter, and we definitely want to clear this up for you.
Your ESA letter was uploaded by your therapist on February 4th and has been available in your client portal since that date. We’ve also been in regular communication with you throughout this process to make sure everything was moving smoothly.
On February 10th, I sent a follow-up email offering assistance with your portal password, even though our system showed that the password had already been reset successfully on your end. We did not receive a response to that message, so we were waiting to hear back from you in case you still needed help accessing your account.
If you are still having trouble logging in, please reply directly to our support email and we will immediately assist you with access. We’re here to help and want to make sure you receive your documentation without any further delays.
It is important to note that we do not send physical letters, and we also do not advertise this. If you saw it in our site, please let us know and we will be glad to honor it.
Looking forward to resolving this for you quickly.
Fantastic Experience!
I had a fantastic experience working with Alicia Fahr and greatly appreciated her help throughout the process. Alica connected with me directly very quickly, and was an absolute joy to talk to as we discussed my specific situation. I'm absolutely going to recommend ESAPet to anyone I know that may need of their services.
10 February 2026
Unprompted review
Reply from ESAPet
Hi Ian,
Thank you so much for your thoughtful review. We’re thrilled to hear you had such a positive experience working with Alicia. She truly cares about taking the time to understand each client’s situation, so your feedback means a lot.
We appreciate your recommendation and your trust in us. If you ever need anything in the future, we’re here for you.
Wishing you all the best.
Quick and simple
5 February 2026
Unprompted review
Reply from ESAPet
Hi Hanuel,
Thank you for the 5-star review. We’re glad to hear the process felt quick and simple for you, that’s exactly how it should be.
We appreciate you choosing ESAPet and are always here if you need any support down the road.
Very easy and smooth process
Very easy and smooth process. Brittney was very helpful and made me feel very comfortable and guided me through the whole process
4 February 2026
Unprompted review
Reply from ESAPet
Thank you so much for your kind words and 5-star review. We’re so happy to hear the process felt easy and smooth for you, that’s exactly what we aim for.
Brittney truly cares about making clients feel comfortable and supported, so it’s wonderful to hear she guided you well throughout the process. I’ll be sure to share your feedback with her.
We appreciate your trust in us and are always here if you need anything in the future.
Great company
I think ESAPet is very thorough and legitimate and I have had nothing but positive experiences with them. I highly recommend this company.
14 January 2026
Unprompted review
Reply from ESAPet
Hi LeeAnn,
Thank you for sharing your feedback. I wanted to clarify and make sure you have everything you need.
Your letter was completed and uploaded to your client portal by the therapist on January 15th. We also sent an email with instructions on how to access and download it. You can log in anytime using this link:
https://platform.esapet.com/users/login.php
If you’re having any difficulty accessing the portal or locating the document, please reach out directly and we’ll be happy to assist right away. Our goal is to ensure you’re fully supported and have a smooth experience.
Thank you for your time, and we’re here if you need anything further.
— ESAPet Support Team
Excellent service with fast turn…
Excellent service with fast turn around. Counselor was pleasant and professional. I highly recommend this service.
20 January 2026
Unprompted review
Reply from ESAPet
Thank you for your feedback. We’re happy to hear you had a positive experience and appreciate you choosing ESAPet!
Best site yet
This was quick and painless. I appreciate how quickly a therapist reached out to me, and how compassionate she was. I will be renewing and if I ever get another cat, I will immediately be here to certify it.
13 January 2026
Unprompted review
Reply from ESAPet
We really appreciate your review. It means a lot to our team to know we were able to support you through the process. Thank you for trusting ESAPet!
Professional, Fast, and Easy
My assigned therapist, Diana Johnson, was incredibly kind and very nice to talk to over the phone. The application process was very simple and got my letter by the end of the week after applying.
8 January 2026
Unprompted review
Reply from ESAPet
Your feedback truly means a lot to our team. Thank you for choosing ESAPet!
I give ESApet a Thumbs up
I give ESApet a Thumbs up! I was able to reach out by phone to their call center. The therapist I was assigned was thorough and made me feel at ease answering personal questions. I did recieve access to a copy of our approved letter through the dashboard provided.
23 December 2025
Unprompted review
Reply from ESAPet
Thank you for your review! We’re happy to know you had a great experience with our service.
— ESAPET Support Team
So simple and easy
The process was so simple and only took me a few minutes online. Once that was done, a therapist called me the same day and I had a letter within a minute after that. Wish everyone made it this easy. I would highly recommend.
17 December 2025
Unprompted review
If I could give this 10 stars
If I could give this 10 stars, I would. It was fast, easy, and very understanding.
16 December 2025
Unprompted review
Reply from ESAPet
Thank you so much for the 5-star review. We truly appreciate you taking the time to share your experience and are glad we could assist you. Thank you for choosing ESAPet!
– ESAPet Support Team
So easy!
They made the process so easy. My phone call was only a few minutes long. I was skeptical at first, but everything was so easy and I got my ESA letter within the hour of my phone call.
30 November 2025
Unprompted review
Reply from ESAPet
We sincerely appreciate your 5-star rating. Thank you for choosing ESAPet and for sharing your experience.
– ESAPet Support Team
Very professional
Very professional, Adrian was the one who followed up with me with a passionate understanding of my health issue. She made it easy and replied to me within 24 hours, as she promised. Thank you.
26 November 2025
Unprompted review
Reply from ESAPet
Thank you for trusting ESAPET. We’re glad we could make the process smooth and easy for you.
— ESAPET Support Team
Very professional the healthcare…
Very professional the healthcare provider was thoughtful, caring and very helpful.
19 November 2025
Unprompted review
Reply from ESAPet
Thank you for your review! We’re happy to know you had a great experience with our service.
— ESAPET Support Team
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