I'm absolutely in love with my custom wearable nails - and I almost missed out because of a few negative reviews about "slow support!" I requested a mix of solid pastels and hand-painted rainbows, and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Even with my hectic work schedule, the Eranails press-ons are excellent and long-lasting enough to last more than a week. Expert advice: even if I didn't use much adhesive, always have some extra on h... See more
I tried their solid nail glue gel, and it works fantastic. Following their tutorial strictly meant my polish stayed put for three full weeks without lifting. It’s a bit more involved to apply than adh... See more
Company replied
Honest Review Design and quality: Very good, super pretty got many compliments, eceryone thought it was from the salon Durability: Used the glue that holds the longest, held 3 weeks (I... See more
Company replied
3.0
Average
144 reviews
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommend for special events
Nails arrived within the time specified and were amazing quality - i ordered two sets in different sizes and found that sizing up fit me best if i was in between sizes. Both nails lasted me throughout a week and a half and looked gorgeous. So many compliments!!
18 July 2025
Unprompted review
Reply from Ersanails
Your praise means the world to us and serves as a great motivation for our entire team. We always strive to offer the best products and services, and it's rewarding to know that our efforts have met your expectations. If you have any further needs or suggestions, please don't hesitate to let us know. ❤️
The nails are high quality
The nails are high quality and I use the sticky tabs. Even with intense use my nails stay on for at least a whole week. I've ordered a few times nkw and never had an issue
11 June 2025
Unprompted review
Reply from Ersanails
Your praise means the world to us and serves as a great motivation for our entire team. We always strive to offer the best products and services, and it's rewarding to know that our efforts have met your expectations. If you have any further needs or suggestions, please don't hesitate to let us know. ❤️
love the nails! less a star bcs of the shipping
nothing bad about the nails, i love them and i always got so many compliments! What makes it only 4 stars is just the shipping, most of the time it takes longer than what it said in the website but it’s not a very big deal. They respond to complaints very quick and i’m satisfied with their service :)
28 July 2025
Unprompted review
Reply from Ersanails
Please accept our sincere apology for the inconvenience caused to you regarding your order.
We deeply regret any disruption this may have brought to your experience. Moving forward, we will significantly strengthen supervision throughout both the order fulfillment (shipping) and in-transit processes. Our goal is to eliminate delays and ensure all products are delivered to you precisely on time.
Thank you sincerely for your continued trust in our products. Your patience and understanding mean a lot to us as we work to improve our services.
I ordered two sets of nails
I ordered two sets of nails. They looked great but were not very durable. One of the nail art pieces on one set broke off within the first day of wear. The nail glue tabs are not strong enough to hold these nails on & the nails fell from the second set off within less than 2 days.
26 July 2025
Unprompted review
Reply from Ersanails
Hi Meg,
We’re so sorry to hear that your nails didn’t stay on as expected after applying them. That must have been frustrating, and we completely understand your concern.
If you’re open to it, we’d love to help! You can find helpful tutorials on our Instagram page, where we walk through each step of the application process. Proper prep and application technique—especially when using sticky tabs—can make a big difference in how long they last.
Here’s our Instagram: @ersanails
And if you ever need one-on-one help or have questions at any point, please don’t hesitate to reach out to us at hello@ersanails.com. We’re always here to support you.💗
Warmly,
Customer Service Manager
Ersa Nails
1 Month and 7 days later. Nothing showed up
I ordered my nails June 21. Guess whose order is still on "Confirmed." Multiple emails back and forth and the best they can do is respond with half-assed AI-generated responses. Horrible experience. I had to dispute the charge with my Bank.
27 July 2025
Unprompted review
Reply from Ersanails
Hi Nadia,
I’m really sorry to hear that your experience with our Customer Service didn’t meet your expectations. That’s definitely not the kind of impression we want to leave.
Please rest assured that all our replies are written by real team members — we follow certain guidelines during training to ensure consistency, but we absolutely never intend to sound dismissive or robotic. I’m genuinely sorry if it came across that way.
Regarding your order, I’ve just requested your information. When you have a moment, could you please share your order number and email address with me? I’d love to help check what’s going on and sort things out for you as soon as possible.
Again, I’m truly sorry for the inconvenience. I’ll also pass along your feedback to our team so we can keep improving our service.
Warm regards,
Customer Service Manager
Ersa Nails
Honest Review
Honest Review
Design and quality:
Very good, super pretty got many compliments, eceryone thought it was from the salon
Durability:
Used the glue that holds the longest, held 3 weeks (I deep cleaned my kitchen, my bathroom and went to a Festival)
Reusable:
After 3 weeks the nail designs chipped of and it started to look unclean, would def not use again
Damage:
My nails weren‘t completly undamaged but better than going to the Salon of using normal nail glue.
🌻I would buy these for special occasions
27 July 2025
Unprompted review
Reply from Ersanails
We were truly delighted to receive your kind praise for our products—your recognition of our designs, quality, or craftsmanship means a great deal to our entire team. It’s feedback like yours that keeps us passionate about delivering items that live up to your expectations.
To enhance your future shopping experience, we’re taking concrete steps to improve our logistics: we will strengthen the management of our shipping processes (from order fulfillment to coordination with carriers) and boost the transparency of delivery timelines (e.g., providing clearer estimated delivery windows and real-time shipment updates). Our goal is to significantly increase the rate of on-time deliveries, so you can receive your orders more reliably.
Customer help was good.
Customer help was good.. but the products are shockingly bad. I use press on nails exclusively and the glue and the tabs are rubbish. They absolutely do not work. Do not waste your money.
7 July 2025
Unprompted review
Reply from Ersanails
We sincerely apologize that our product has caused you an unpleasant experience—this falls far short of the quality and usability we promise, and we deeply regret any frustration or inconvenience it has brought you.
There's a tip for using sticky tabs. Before applying the nails on, please make sure that the nail bed is dry and filed down. This step is crucial for a strong bond. You can check out this video for a helpful guide: https://www.instagram.com/reel/DCzJiHhvZsQ/ Then, you may use the blow dryer to heat up the sticky tabs for 10 seconds and apply the nails on. This can help it stay longer!
When using sticky tabs, we recommend applying the press-ons at a 45-degree angle and pressing down for about 15 seconds. After application, it's best to avoid any contact with water for at least 2 hours to ensure the tabs adhere properly.
If this solution does not resolve the problem for you, could you please share your order number and the email address linked to your order? Our team will quickly locate your order information, fully understand the issue, and proactively reach out to you with targeted solutions to handle the matter.
Thank you for your patience and willingness to let us make this right. Please feel free to contact us anytime if you have additional questions.
I love my Ersa Nails
Every kit I’ve received has been fantastic, it’s very rare for me to be able to find nails that fit me let alone good quality ones. I’ve received many compliments when I wear them, I have 2 so far. My nails have an awkward curve to them so I need to finesse locking the press ons to them but I can definitely say they stay on even I was rushing through putting them on before a 3 hour photoshoot around Edinburgh. definitely want to get more!
22 June 2025
Unprompted review
Reply from Ersanails
Your praise means the world to us and serves as a great motivation for our entire team. We always strive to offer the best products and services, and it's rewarding to know that our efforts have met your expectations. If you have any further needs or suggestions, please don't hesitate to let us know. ❤️
Stunning & Re-wearable
First of all, Ersa nails is a real business. (: I ordered from them worried that I would be scammed. They arrived within a week. The nails that arrived to my door were a WORK OF ART. I was stunned. I used the glue tabs that came with, thinking once I stuck them on I could easily pull them off to readjust. I was wrong. The tabs held TIGHT for 5 days. I wore them to my office job & then to a wedding that weekend. The tabs then were easy to peal off and did not hurt my nail or skin. The nails are incredible quality, look like a professional really poured their heart & soul into these nails. Some who say the tabs didn’t stay longer probably used the normal tabs and not the gel glue tabs. The gel tabs actually cure & will def last at least 2.5 weeks. I was so in love with the first set of nails that I bought 3 other sets, gel glue solid tabs, & blue light wand. If you’re looking for higher quality, re-wearable nails, skip glamnetic & go for these. I wish I could post a picture of the sets. They’re just as advertised.
1 May 2025
Unprompted review
Reply from Ersanails
Your praise means the world to us and serves as a great motivation for our entire team. We always strive to offer the best products and services, and it's rewarding to know that our efforts have met your expectations. If you have any further needs or suggestions, please don't hesitate to let us know. ❤️
Love my set!💅🏽Delivery took a while…
Love my set!💅🏽Delivery took a while though. Will be back🧚🏽♀️
24 July 2025
Unprompted review
Reply from Ersanails
Your praise means the world to us and serves as a great motivation for our entire team. We always strive to offer the best products and services, and it's rewarding to know that our efforts have met your expectations. If you have any further needs or suggestions, please don't hesitate to let us know. ❤️
Beautiful Handmade Nails quality nails with a wide…
Excellent quality nails with a wide variety of styles to choose from. Each set is clearly handmade with care — definitely not mass-produced or dropshipped. While standard shipping can take up to two weeks, the quality and uniqueness make it absolutely worth the wait.
15 May 2025
Unprompted review
Reply from Ersanails
Your praise means the world to us and serves as a great motivation for our entire team. We always strive to offer the best products and services, and it's rewarding to know that our efforts have met your expectations. If you have any further needs or suggestions, please don't hesitate to let us know. ❤️
I ordered from this company for my…
I ordered from this company for my wedding way in advance of my wedding date. They took a LONG time to ship it out and I received it WAY after my wedding day. I made a mistake and didn’t measure correctly but they didn’t want to give me a refund even when it was late. I didn’t need it anymore and it was too small but they said it was against their company policy to refund it even though I never used it. NEVER BUY FROM THIS COMPANY!
13 May 2025
Unprompted review
Reply from Ersanails
Hi Rachel,
We’re truly sorry to hear that your nails didn’t arrive in time for your wedding day. That must have been incredibly disappointing, and we completely understand your frustration.
We also sincerely apologize that our service did not meet your expectations. Regarding returns, due to hygiene concerns and FDA policies, we either have to fully disinfect all returned nails or not accept returns at all. As a small team, we unfortunately don't have the capacity to process returns in this way, and we hope for your understanding.
We’re also sorry to hear that the sizing didn’t work well for you. I’ve just submitted a request for your information — could you kindly provide your order number and email address? We’d love to get in touch and see how we can offer a form of compensation.
We truly apologize for any inconvenience caused and will be sure to share your feedback with our team so we can improve going forward.
Warmly,
Customer Service Manager
Ersa Nails
Reply from Ersanails
Your praise means the world to us and serves as a great motivation for our entire team. We always strive to offer the best products and services, and it's rewarding to know that our efforts have met your expectations. If you have any further needs or suggestions, please don't hesitate to let us know. ❤️
Ersa Nails is truly a beautiful find on…
Ersa Nails is truly a beautiful find on the internet. This is my second pair of nails now and once again I couldn’t be happier.
The quality truly is good and they are genuinely STUNNING.
The only negative, I feel like, is the wait for them. They mark the wait as much shorter as it actually is and you’ll have to wait up to a month to receive your pair.
But all in all, they’re great nails and the customer service is always so sweet and helpful 💖
12 July 2025
Unprompted review
Reply from Ersanails
We sincerely apologize for the delay in delivering your order. We understand this has caused inconvenience to your schedule, and we feel truly regretful about it.
The delay may be attributed to two possible reasons:
Temporary stock shortage of some products, which has affected the order preparation progress.
Unexpected issues in the logistics process, which led to the failure to meet the expected delivery time.
It is important to clarify that our normal delivery time is far less than one month — this delay is an exceptional case and does not represent our regular service standard.
In the meantime, we have also initiated internal process optimization. We will strengthen management throughout the entire chain, from stock preparation and order fulfillment to logistics coordination, to ensure that all future orders are delivered strictly within the promised time and prevent similar issues from recurring.
Once again, we apologize for the delay. Thank you for your understanding and patience. If you have any questions, please feel free to contact our customer service team at any time — we will be fully committed to assisting you.
This is definitely my preferred nail…
This is definitely my preferred nail glue! It doesn’t leave any residue on my real nails and definitely last longer than regular nail glue however if you work with your hands at all you will probably have one or two pop off throughout the day. They do not last a month long like some of the videos suggest, but it is still better than regular nail glue. Longest mine have lasted was about 5 days, but i also work with my hands a lot packing boxes all day so i knew it was too good to be true.
15 May 2025
Unprompted review
Reply from Ersanails
Your praise means the world to us and serves as a great motivation for our entire team. We always strive to offer the best products and services, and it's rewarding to know that our efforts have met your expectations. If you have any further needs or suggestions, please don't hesitate to let us know. ❤️
Amazing nails however…
Amazing nails however the delivery is not as expect and takes significantly longer than the posted time. Overall if you are not in a hurry the nails are worth the wait
15 June 2025
Unprompted review
Reply from Ersanails
We are truly sorry for the delay in delivering your order. This unexpected hold-up has likely caused inconvenience to your plans, and we feel deeply regretful about it.
Please rest assured that we have taken this issue seriously. We are currently optimizing and strengthening our shipping process management—from inventory checking to logistics coordination—to ensure that all future orders can be delivered strictly on time, and we will do our best to avoid similar situations.
Additionally, we would like to express our sincere gratitude to you for your recognition of our products. Your trust is a great motivation for us to improve our services, and we are committed to providing you with a better shopping experience.
great nails
shipping took a while, but the nails arrived without a flaw and are absolutely stunning and durable! i will be buying more in the future
25 July 2025
Unprompted review
Reply from Ersanails
Your praise means the world to us and serves as a great motivation for our entire team. We always strive to offer the best products and services, and it's rewarding to know that our efforts have met your expectations. If you have any further needs or suggestions, please don't hesitate to let us know. ❤️
Order placed on 22 July
Order placed on 22 July
On 24 July, When I checked the status with my Tracking Number, I received an error messsge from the system.
It indicates that my order cannot be found.
I emailed ErsaNails on 24 July, but until today, there is no reply.
22 July 2025
Unprompted review
Reply from Ersanails
Hi Theresa,
I'm truly sorry for the delay in getting back to you. Due to some team members on sick leave recently, our Customer Service Team has been a bit short-staffed, which has unfortunately caused slower response times. We sincerely apologize for the inconvenience and the frustration this may have caused you.
I’ve just submitted a request for your information — would you mind sharing your order number and email address with us? This will help us check the status of your package as quickly as possible.
Again, I’m really sorry for the inconvenience. We’re also passing your feedback along to our team internally to help improve our service moving forward.
Warm regards,
Customer Service Manager
Ersa Nails
Disappointed
The nails are beautiful, and I love each and every design you created. The quality also seemed great at first. Unfortunately, they don’t hold at all. I used the nail glue that is supposed to last up to a month, but despite careful application, one of the nails came off after just two days. I’m truly disappointed because I didn’t notice it right away and ended up losing the nail—so now the set is incomplete.
I had to wait a month for them to arrive, which is understandable since they are made to order, but sadly, beautiful nails are of no use to me if they don’t last. I actually find the founders really likeable and genuinely enjoy supporting a small business, but I’m not sure if I would order again.
27 July 2025
Unprompted review
Reply from Ersanails
There's a tip for using sticky tabs. Before applying the nails on, please make sure that the nail bed is dry and filed down. This step is crucial for a strong bond. You can check out this video for a helpful guide: https://www.instagram.com/reel/DCzJiHhvZsQ/ Then, you may use the blow dryer to heat up the sticky tabs for 10 seconds and apply the nails on. This can help it stay longer!
When using sticky tabs, we recommend applying the press-ons at a 45-degree angle and pressing down for about 15 seconds. After application, it's best to avoid any contact with water for at least 2 hours to ensure the tabs adhere properly.
If you choose our Solid Nail Glue Gel, here are some important tips to ensure optimal application:
1. UV Lamp Usage: When using the UV lamp to cure the Solid Nail Glue Gel, please ensure the lamp is in close contact with the surface of the nail. The curing time should be at least 120 seconds. For the best results, we recommend curing the nails from different angles, with each angle receiving at least 120 seconds of exposure.
2. Amount of Glue Gel: Use an appropriate amount of Solid Nail Glue Gel. Applying too much can negatively affect the adhesion and curing process. A small, adequate amount will provide the best hold.
If you have any further questions or need assistance, please don't hesitate to reach out.
I should have been a five stars…
It should have been a five stars honestly but the process of sending it took something like 12-15 days instead of 5 (they gave me 10% to apologize tho)
But honestly I’m satisfied now that i got them !
If you stick them well it last one week or so ! (With the sticky tabs)
I came to ersa for the unique styles and wasn’t deceived ❤️✨
I loooooove them !
Thanks to ersa team ! And I might order again another style
22 July 2025
Unprompted review
Reply from Ersanails
Your praise means the world to us and serves as a great motivation for our entire team. We always strive to offer the best products and services, and it's rewarding to know that our efforts have met your expectations.
We are currently optimizing and strengthening our shipping process management—from inventory checking to logistics coordination—to ensure that all future orders can be delivered strictly on time, and we will do our best to avoid similar situations.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.