While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, often highlighting their effectiveness and the positive impact on their skin, with many being long-term users. The ordering process is frequently described as easy, and the delivery service is generally fast and reliable, with items arriving well-packaged. However, some customers expressed dissatisfaction with the size of certain products, particularly the soaps and creams, finding them smaller than expected or previously. A few other people also felt that the product colors, such as the "shake it" foundation, were not true to their descriptions. There were also occasional mentions of delayed deliveries, especially for orders routed through specific locations.

What people talk about most

Product

People report positive experiences with product. Many customers praise the effectiveness of the products,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the products, noting significant... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the promptness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Erno Laszlo skin care since 1979. As an undergraduate, I bought my first regimen at Saks with funds from my income tax return. I’ve never looked back. I love the products and the re... See more

Rated 5 out of 5 stars

Whenever I order ( refills always as I’ve followed the Laszlo regime for 50 + years) , it comes well packaged and promptly. No fuss no unnecessary back and forth. Actually prefer ordering on line vs g... See more

Rated 5 out of 5 stars

I have used Erno Laszlo since my early 20s (I’m now 70.). I particularly love the active phylitel cream,(affectionatly known as “crisco”)as does my mother. I will always use this wonderful treatment.... See more

Rated 5 out of 5 stars

I have been using Laszo since 1975. I can't recall an incident which another brand of soap touched my face. There has been a number of incidents where people did not believe me when I told them my... See more


Company details

  1. Health and Beauty Shop

Written by the company

Clean Science Luxury Skincare That Works. Erno Laszlo has promoted the importance of Clean Science through the bespoke skincare rituals he prescribed over the years to celebrity clients.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

255 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been using Laszlo products since…

I have been using Laszlo products since I was in my mid-20s. I'm now 74 and continue to be a loyal customer. Before I discovered Erno Laszlo I found that my skin was very sensitive and reacted badly to many cosmetic potions. It was distressing and a waste of money. Additionally, I was still dealing with acne since had plagued me since my early teens. Laszlo was a miracle! Many of my friends and relatives are now also fans and users.
Now that I purchase the products on the web, I am impressed with the customer service and reliability. Thank you for your quality products!

21 May 2024
Rated 5 out of 5 stars

Lifetime satisfied customer

I’ve been using Erno Laszlo products for many years! Using the double cleanse oil and soap, followed by toner and moisturizer keeps my skin clean and moisturized. That said, I am now retired and rethinking the high cost each time I purchase. I love taking advantage of the occasional sale offers! The website makes it easy to order.

19 May 2024
Rated 1 out of 5 stars

Never received pkg!

Never received pkg!! Should have been delivered yesterday the 20th.
Thanks

21 May 2024
Erno Laszlo logo

Reply from Erno Laszlo

Hello Patti,
We're sorry to hear if your package was delayed. We see your order was delivered on the 23rd. If you still haven't received the order, or if you have any problems with delivery in the future, please contact our team at advisor@ernolaszlo.com or 888-352-7956. We are happy to help!

Rated 1 out of 5 stars

I couldn’t find the cart or bag so I…

I couldn’t find the cart or bag so I gave up trying to buy my products

19 May 2024
Erno Laszlo logo

Reply from Erno Laszlo

Hello Karen,
We're sorry to hear you had difficulty with our website! You can find the cart in the top right corner. Should you ever wish to order in the future, feel free to call us directly and order over the phone at 888-352-7956.

Rated 5 out of 5 stars

I’m a Laszlo user and have been using…

I’m a Laszlo user and have been using the various products for over 55 years! And whenever I’m out whether it be grocery shopping or dinner. I get compliments! The company is reliable and the products are effective! The new products are exciting to try and without fail… are successful! I have also enjoyed observing the changes and the development in the company!
FREIDA GOTTSEGEN
ATLANTA, GA.

21 May 2024
Rated 2 out of 5 stars

Disappointed

I received an offer to receive 40% off my purchase on Sunday. I picked 5 items to order but didn’t see the option to use my points. I tried to get help in the chat but didn’t get an answer. I tried to call but there was no answer. Yesterday I called and was told the 40% had expired and also I couldn’t use points with a discount. I was told I could choose which I wanted. 30% off was more than the points so I used that. I am very disappointed that I couldn’t find that answer on your website and as a result it cost me approximately $65 more.

6 May 2024
Rated 1 out of 5 stars

I tried to buy products using the code…

I tried to buy products using the code indicated in the email and it didn't work. I had about $900 worth of product in my cart. I did not make the purchase without the 30% discount and was planning to contact customer service about this.

19 May 2024
Rated 2 out of 5 stars

I did not receive the product samples I…

I did not receive the product samples I had the option to choose. I ordered 2 products I have used for years and selected was given the option to select a sample with each product but neither sample came. Very disappointing because Laszlo counters in department stores are very limited, unlike 1981 when I first started using EL

14 May 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look