ERG Reviews 

110
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the first-class service, noting the efficiency and professionalism from initial inquiry through to completion. The staff are frequently highlighted for being polite, helpful, and knowledgeable, providing excellent advice without pressure. Reviewers are delighted with the high-quality products, such as windows and doors, which look fantastic and significantly improve their homes. The installation process is often described as swift, efficient, and tidy, with fitters demonstrating great attention to detail. Many people also appreciate the clear communication, finding that everything ran smoothly from planning to completion.

What people talk about most

Service

Users describe positive interactions with service, highlighting excellent and efficient service from start to... See more

Staff

Consumers consistently express satisfaction with the staff, highlighting their professionalism, helpfulness,... See more

Product

Reviewers highlight positive aspects of the product, with many expressing delight with their new windows and... See more

Quality

People report positive experiences with quality, with many customers impressed by the final results and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Company very helpful helping me to choose which windows, and what type, to be fitted. Kept me informed of the progress of the window production and proposed fitting dates. Fitters were very tidy, eff... See more

Company replied

Rated 5 out of 5 stars

From initial enquiry, right up to completion, we found the service first class. All employees were polite, helpful and totally professional. There was straight forward pricing with no pressure. Th... See more

Company replied

Rated 5 out of 5 stars

The salesman was not pushy went through the details of the doors etc and gave us a price and said he would leave it with us to decide when ever we wanted. ( I've sold Double glazing products, s... See more

Company replied

Rated 5 out of 5 stars

Erg were fantastic from initial enquiry about replacement doors and window to instillation. The range of products we had to choose from was good. All the team that came to the house were very curtious... See more


Company details

  1. Window Installation Service
  2. Conservatory Construction Contractor
  3. Door Supplier
  4. Double Glazing Installer
  5. Window Supplier

Information provided by various external sources

ERG Scotland, a local family business, began life in Invergordon in 1974 as Easter Ross Glass. Since then, over more than 40 successful years, ERG have gone from strength to strength, adding further products and services to their range. Now the company have one of the widest ranges of windows, doors, conservatories, orangeries and secondary glazing in the Highlands and Moray. ERG delivers the very highest quality products, workmanship and service; every year, our customers return and recommend their services to their friends and family, so that over 80% of our work originates from recommendations. We travel across the Highlands and Moray, helping to bring the outside in, with some amazing views afforded from the conservatories and windows they install. For a better, brighter home.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

110 reviews

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1-star

No recent history of asking for reviews

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4.7

All reviews

(110)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

All windows replaced on our bungalow

All windows replaced on our bungalow. Great experience right from first visit through to job completion. Gary was great taking us through the sales requirements and the product/price were great too; Graeme and Paul did the fitting and were faultless. They even saved existing tiles so they didn't need to be replaced after the fitting. All we had to do was rehang the curtains, no other decoration etc. Thank you very much, guys.

4 September 2024
Unprompted review
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Reply from ERG

Thank you Darren for your kind review!! Our team are delighted to hear about your experience with us! you feedback is very important to us, thanks again.

Rated 5 out of 5 stars

All round excellent

All contact with the Sales, Surveyors and Fitters excellent. Everything explained in detail. Excellent door and windows fitted on time. Very pleased with finished product.

5 August 2024
Unprompted review
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Reply from ERG

Thank you for your great review!! Your feedback is important to us and i will pass this onto our team.

Rated 5 out of 5 stars

Excellent service all round

They were quick to come out and measure up The lead in time was a whole month sooner than was initially told .Happy. Then James who fitted the windows was brilliant, experienced knowledgeable and took into consideration that I had guests staying. Very tidy and helpful. pleasant to have him in the house

24 July 2024
Unprompted review
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Reply from ERG

Thankyou Kendra for your lovely review, your feedback is greatly appreciated. I will pass your comments onto out team who will be delighted to hear them.

Rated 5 out of 5 stars

Cannot praise ERG enough

The whole process from ordering our new windows to having them installed was carried out brilliantly !The staff were extremely efficient, friendly and knowledgeable from our initial meeting to the final installation. We were extremely impressed and delighted with the result!

22 March 2024
Unprompted review
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Reply from ERG

Thank you Chris for your lovely review! Our team are delighted to hear you had a great experience.

Rated 5 out of 5 stars

Quality window replacement

The qualityof the work was excellent and Keiran who did the work alone including in heavy rain was amongst the best home improvements that I have ever seen.

5 February 2024
Unprompted review
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Reply from ERG

Thankyou John for your lovely review, your feedback is greatly appreciated. I will pass your comments onto out team who will be delighted to hear them.

Rated 5 out of 5 stars

Would recommend without hesitation!!

Donny and Alan were in great form all week with us, replacing windows and doors. Knew what they were doing and got on with it quickly, quietly and efficiently. Left the house clean and tidy. I’d recommend these two guys and ERG without any hesitation. Nicely done!

16 February 2024
Unprompted review
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Reply from ERG

Thankyou David for your great review, i will make sure to pass it on to our team, who will be delighted to hear your comments.

Rated 5 out of 5 stars

ERG Scotland

We cannot praise ERG Scotland enough We had 2 fitters Alan & John that came to do our windows in our old cottage. They turned up when they we're supposed to and braved fitting our windows in the snow,wind and rain and never let up until the job was complete .
Clean tidy all the way through and showed respect to our property and belongings
We had, had a bad experience with doors with another local company and had lost faith in double glazing companies but ERG has now restored that faith,and I can't thank them enough
Keep up the excellent work

16 January 2024
Unprompted review
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Reply from ERG

Thankyou Samantha for your lovely review, i will make sure to pass your comments onto our team. It as a pleasure working with you.

Rated 5 out of 5 stars

Excellent all round!

We are delighted that we chose ERG Scotland to fit our new windows in our old cottage. The service we received from beginning to end was excellent, any queries we had were answered very promptly and Neil the fitter was brilliant! We would have no hesitation in recommending ERG Scotland and look forward to living in a snug, draught free and cosy cottage for years to come.

23 January 2024
Unprompted review
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Reply from ERG

Thankyou Amanda for your lovely review, our team will be delighted to hear your comments.

Rated 5 out of 5 stars

Great company to deal with from start…

Great company to deal with from start to finish.
Helpful and informative during the ordering process. The glaziers turned up at the time promised, fitted and cleaned the windows to a very high standard, leaving everything clean and tidy after they went. Really nice guys too. Would definitely use this company again.

9 January 2024
Unprompted review
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Reply from ERG

Thankyou for you great review, your feedback is important to us. I will make sure to pass your kind comments onto our team who will be delighted to hear them.

Rated 5 out of 5 stars

Excellent Job

Highly recommended. Have used ERG previously who proved to be very reliable. Very happy with the window installation yesterday and the workmanship and professionalism of the joiner Gordon Oman who made a very neat job, very conscientious in his work and extremely tidy. Thank you for a job well done Gordy.

14 December 2023
Unprompted review
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Reply from ERG

Thankyou for your lovely review, your feedback is greatly appreciated. I will pass your comments onto out team who will be delighted to hear them.

Rated 5 out of 5 stars

Masters of their trade...

Recently had 4 windows and a door supplied and installed by this local business. The whole process from start to finish was flawless and easy.
The completed job deserves 5 stars especially the staff and Neil the fitter/joiner. He was very fast and more importantly left a very clean job, inside and out.
Very pleased and looking forward to getting the rest of the house (front) done.

25 October 2023
Unprompted review
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Reply from ERG

Hello Mr Murray thank you for your review, your feedback is greatly appreciated, I will pass your comments onto our team. We look forward to doing business with you in the future.

Rated 5 out of 5 stars

Excellent customer service and products

The staff are extremely attentive, efficient and transparent, offering a fantastic service. I am aware from friends who have used the company, that their aftercare service is first class too. The windows are great looking and very functional. The long guarantee is also outstanding, compared to their competition.

6 July 2023
Unprompted review
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Reply from ERG

Hi Nikki thankyou for your review we are delighted to hear about you experience with us. your feedback is important to us, I will make sure to pass your comments onto our team.

Rated 5 out of 5 stars

First class product and services.

We had two sets of patio doors, a back door and a window replaced a few months ago. They have all been subjected to full-on Fort William storm weather so this review covers performance too.
From start to finish ERG have been first class.
The initial consultation was very informative without any sales pressure and we felt confident with the company and their history. Once the price was agreed a detailed survey was conducted and our new doors and window were installed slightly ahead of the anticipated date.
Throughout the process ERG staff were always courteous and friendly and the attention to detail on the product and installation is second to none.
Our home is noticeably warmer and the performance of the installation easily handled all the storms threw at it.
The after sales service is excellent and it is uncommon to find a company who will go the extra mile + should that be needed.
I would recommend ERG to anyone who needs windows and doors. Top quality products and services!
If we need any further replacements there is only one company for us to call.

15 October 2023
Unprompted review
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Reply from ERG

Thankyou Mr Jack for your amazing review, we are delighted you are completely satisfied with your installation. I will make sure to pass on your review to our team who will all be delighted to hear it. We look forward to doing business with you I the future.

Rated 5 out of 5 stars

ERG are a great glazing firm

The whole experience with ERG was top-notch. From the initial engagement, to the home visits and advice, to the fitting service, ERG staff have proved to be reliable, informed and friendly throughout.
As a professional Facilities Manager, I would use them in work-related projects after such a great experience at home.

29 September 2023
Unprompted review
ERG logo

Reply from ERG

Thankyou Mr Burn for your lovely review, we are delighted you are happy with your installation and we look forward to doing business with you in the future.

Rated 5 out of 5 stars

ERG is a great company

ERG is a great company. They have done several projects around my house and I have always been happy. Their work is always carried out on time and their staff are amazing.

8 September 2023
Unprompted review
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Reply from ERG

Hello Thank you so much for your great review, I will pass this on to our team who will love to hear your feedback.

Rated 5 out of 5 stars

New Solid roofed conservatory

We contracted ERG to take down our old polycarb conservatory,and install a new solid roofed one.
Conscientious and flexible tradesmen, excellent quality materials,kept informed throughout when different trades would appear.
Very competitive pricing. We are delighted with our new build.

25 August 2023
Unprompted review
ERG logo

Reply from ERG

Hello Thank you so much for your great review, we are happy to hear you are delighted with your new build. I will pass this on to our team who will love to hear your feedback.

Rated 5 out of 5 stars

Would highly recommend ERG

Would highly recommend ERG! great price for such a high quality product. We had 2 doors fitted recently and not one complaint. From the office staff to Donnie the fitter, all absolutely superb. Absolutely delighted!!

14 July 2023
Unprompted review
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Reply from ERG

Thankyou Kerry, thankyou for your recommendation and your lovely review its greatly appreciated.

Rated 5 out of 5 stars

New front door

Great competitive price, great service, quality product and service follow up. Salesman, surveyor and fitter were prompt, quick, and excellent in all aspects. I would recommend this company for any home improvements.

1 July 2023
Unprompted review
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Reply from ERG

Thankyou for your great review, your feedback is greatly appreciated. I will pass your comments onto out team who will be delighted to hear them.

Rated 5 out of 5 stars

Replacement glass roof

We had new external doors and a replacement glass roof on an old Everest conservatory. All the workmen were efficient, friendly and on time. The materials are very good quality. The office communication was excellent and a couple of little niggles were noted and passed on efficiently which made the whole process very stress less for us. All good so would recommend this company.

28 July 2023
Unprompted review
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Reply from ERG

Hello thank you for your review, your feedback is greatly appreciated, I will pass your comments onto our team.

Rated 5 out of 5 stars

Excellent job

Having been let down dreadfully for over 12 months by Arena Home Solutions (do not TOUCH this company) we ended up choosing ERG for our composite door...we were told roughly 8 weeks from ordering to fitting and they were 100% spot on. Lovely informative ladies in the office, kept in the loop either by email/Voicemail etc. Very happy with our new composite front door...highly recommend this company...thank you

25 July 2023
Unprompted review
ERG logo

Reply from ERG

Thankyou Jacqui for your lovely review, We are delighted to hear you are happy with the service provided and your new composite front door. I will pass your comments onto the team.

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