Ergeon Reviews 

296
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 144 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the installation crews and project managers for being consistently punctual, highly professional, and extremely thorough throughout the entire fencing project. Consumers genuinely appreciate the detailed virtual consultations and how patient representatives are when answering questions and exploring various options. However, some reviewers were not happy with customer communication, noting that messages frequently went unanswered and project schedules experienced unexpected delays. A few other people also felt that unexpected extra charges or poor coordination during the construction phase created stressful situations. Others mentioned difficulties reaching support agents when trying to resolve urgent issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the helpfulness and professionalism... See more

Service

Clients share positive opinions on service, highlighting efficient scheduling, helpful sales representatives,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting stark contrasts in their... See more

User experience

Customers had positive experiences with user experience, highlighting smooth project planning and helpful... See more

Price

Consumers find price to be ambiguous, with highly mixed experiences reported. While many reviewers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke with Rafael, project manager, regarding my residential fencing project. Process went very smooth from start to finish. The quality of the new fencing is tops and outstanding. Jordan and Julie, t... See more

Rated 5 out of 5 stars

We had an exceptional experience with a specialist name Guy, who provided our fence repair quote. Even though it was a virtual appointment, he was extremely pleasant, knowledgeable, and professiona... See more

Rated 5 out of 5 stars

Ergeon has a very organized and efficient process. Excellent customer service. The installers were hard-working and dedicated to finish my fence installation in a timely manner. They worked hard and... See more

Rated 5 out of 5 stars

They were ALWAYS in contact with me. My project manager, Francisco Rodriguez AND my job superintendent Sherils kept me up to date with scheduling when the weather was not cooperating . Great company w... See more


Company details

  1. Fence Contractor

Written by the company

We are building the most customer-friendly outdoor construction company. Our services include wood, chain link, and vinyl fence installation, wood fence repair, fence staining, artificial grass installation and landscape design. Our tech allows anyone to design and customize their project quote online to meet their budget and needs. Our responsive team of experts offers end-to-end project support to deliver the best value for customers. The Ergeon process makes every project transparent and hassle-free.- and over 20,000 homeowners are enjoying the outdoor spaces we've built for them! Now with over 8,000 public reviews at an average rating of 4.7, we have expanded to cover more than 32 million households.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

296 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(296)

148 reviews in the last 12 months

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Rated 5 out of 5 stars

Very professional

Very professional, 3 good guys came in went to work immediately, finished up quicker than expected, looked awesome when completed, would recommend to everyone, also clean up was great, again thanks, you guys were awesome

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Quick and simple

Quick and simple estimate, install appointment scheduling, and the installation went smoothly as well! They listened to what I was looking for and made it happen immediately!

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Pre-Installation Experience & 3D Planning!

I’ve been working with Vernadia from Ergeon since July to plan a fence replacement, and the pre-installation process has been surprisingly seamless. Vernadia was polite, professional, and never pushy throughout the entire setup.

During our video call, she mapped out the project using an aerial view of my property to cover the three sides and two gates I needed. Her knowledge of materials made estimating linear footage easy. Since my old fence fell over from rot at the ground line, she walked me through options like upgrading to galvanized steel posts for long-term durability.

The 3D diagramming tool was the most impressive part of the design phase. It generated detailed drawings of each section, allowing me to rotate the view from any angle to check the kickboards, hardware, gates, and below-ground concrete footings.

After getting HOA approval to bring in goats to clear out kudzu along the fence line, we set our installation date for September. Working with Vernadia was a pleasure, and the virtual planning tools made getting ready for build day simple and stress-free.

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Poor service is an understatement

Had 2 scheduled “video” calls with them and was blown off twice. “Miscommunication” was the first excuse even though they send you the link for the time. Second time was in direct contact with the rep and he stated 3:30 is good at 3:15. Asked him if he would send a new link or if I should use the old one. Gone without a trace. I assumed use the old one and once again. Ghosted. I wont mention the reps name but other than this company is a joke. Dont recommend.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

They came out gave me quote very…

They came out gave me quote very professional need my fence up before the holiday, it was up in no time will recommend them for more work any questions they return my call workers very professional

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Pablo was extremely knowledgeable

Pablo was extremely knowledgeable, kind and personable! He was very punctual and patient as we navigated the fencing project… it was my first ever virtual call and he was kind and helpful in making it a very pleasant experience ! He carefully listened to my questions and provided guidance and answers. Thank you for great customer service!

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Recommend Ergeon for fencing.

Ergeon has a very organized and efficient process. Good customer service. The installers were hard-working and dedicated to finish my fence installation in a timely manner. I also found Ergeon’s fencing price reasonable. I recommend Ergeon for fence project.

8 August 2026
Unprompted review
Rated 1 out of 5 stars

Very shady business practices

Very shady business practices. They do not return calls/answer messages. They submitted an expired insurance policy to the township. They charge you to haul the soil/dirt that they remove to install your fence. They charge your credit card without authorization- beware!

19 August 2026
Unprompted review
Rated 1 out of 5 stars

Ergeon is a shady business....

I went through the Home Depot website to get a fence put in my backyard and they use Ergeon to subcontract. Ergeon is not local and i'm not sure who they get locally to do the job because i never spoke with the person in charge. The only name on the contract was a Dimitris Tsatalos and i don't even think i spoke with this person, it was someone else with a different name i could never make out because i don't think they reside in the US. Then the local guy was someone named Rafael, but i never met, saw, or spoke with this person as they all kept ghosting me from the get go. the project has not taken off at all and so i decided to cancel it with Home Depot. I also put in an official complaint.
Ergeon sounds and looks shady and have some complaints on the BBB website and i will be adding my own. i keep copies of everything, and text messages of everything and they definitely look like they want to look like they are communicating with me but they most definitely are not. i got a call from them and when i answered it went straight to hold and music. then they had the nerve to say they tried to get a hold of me.
So because of the ghosting and run around they are giving me, I called Home depot to cancel the order and to warn them about Ergeon. I don't even think these people are local. it all just looks shady to me. I hope i can warn someone with this review and please, look into BBB before choosing a company. I forgot to do that.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Easy to fit in my schedule.

I had a teleconference with Mel with Ergeon about a fencing project. I was able to ask questions, see what it would look like once completed. The process is seamless with getting a quote, payment & scheduling.
Mel was very informative & open to all of my questions.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

HIGHLY recommend!

The fence crew showed up on time, walked through explaining what to expect, asked questions regarding gate placement etc then got to work. A three man crew accomplished in less than a day more than I would’ve been able to do in a month. Excellent craftsmanship, engagement with me and left my yard cleaner than they found it. Thank you for a superb job and we already recommended your services to another client.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

We went through Lowes for our fence project. The estimate was completed virtually and thoroughly with plenty of helpful follow-ups. The installers showed up on time and were VERY communicative and transparent with me about all the details, walking me through different scenarios regarding interfering plants and trees, fence angle, etc. They finished quickly, picked every single thing up from the job, and were extremely professional from start to finish.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Super satisfied!

Everything went as planned. Reasonable price. Simple process. Customer service was great. Crew arrived early, finished quickly and did a great job. I will definitely use again.

20 August 2026
Unprompted review

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