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ercol Furniture Reviews 1,030

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often highlighting the durability and timeless design of the furniture, which many expect to last a lifetime. The delivery service is frequently commended for its efficiency, punctuality, and the helpfulness of the delivery personnel, who often go above and beyond by assisting with placement and packaging removal. Reviewers also appreciate the careful packaging, ensuring items arrive in perfect condition, and the overall smooth ordering process. However, some customers experienced issues with delivery, including incorrect items, lack of notification, or difficulties with large delivery vehicles on narrow roads, leading to unexpected effort on their part. A few people also reported concerns about product quality, such as manufacturing defects, material showing folds, or structural problems with furniture, which led to disappointment regarding the longevity and construction of certain items.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality, design, and craftsmanship of the... See more

Delivery service

People report positive experiences with delivery service, often highlighting promptness and efficiency. Many... See more

Quality

Reviewers mention positive feedback about quality, with many praising the superb craftsmanship, elegance, and... See more

Staff

Users describe positive interactions with staff, particularly praising the delivery teams for being super,... See more

Order

Customers consistently note positive experiences with order, praising the seamless and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ercol is one of those names that just makes you think quality, and it hasn’t disappointed. After over 30 years of old pine bedroom furniture we decided to go for a more contemporary look with light oa... See more

Company replied

Rated 5 out of 5 stars

It's amazing, proper furniture, well made and carefully packed for transit. The outlet website has a fine selection of furniture, easy to transact with good communication. Up to four weeks before del... See more

Company replied

Rated 5 out of 5 stars

Delighted with Ercol post purchase customer service. I contacted them more in hope than expectation when my sofa, which I’d bought in 2021 had the webbing showing underneath. The material had perished... See more

Company replied

Rated 5 out of 5 stars

Excellent and most comfortable Chesham Dining Chairs purchased from the Ercol Outlet. Great price and a lovely welcome when I arrived at the Ercol HQ in Princes Risborough. Had a wander around the sho... See more

Company replied


Company details

  1. Furniture Manufacturer
  2. Bedroom Furniture Store
  3. Cabinet Maker
  4. Furniture Store
  5. Living Room Furniture Store
  6. Manufacturer

About ercol Furniture

Written by the company



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Living Room Furniture

Dining Room Furniture

Bedroom Furniture

Home Office Furniture

ercol, was established over 100 years ago in 1920 by Italian designer Lucian R Ercolani in High Wycombe. The ercol office, showroom and factory moved to its current location in Princes Risborough, Buckinghamshire in 2002. Design has always been at the heart of ercol. Our furniture designs for dining, living and bedroom constantly evolve to reflect how we live today. We have a talented In-house design team and furniture technicians, to create and develop our designs, we also collaborate with external UK designers to create unique pieces all of which are made with integrity and fit for purpose.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Ordering was easy and the delivery was…

Ordering was easy and the delivery was exceptional. The delivery men explained everything in detail regarding unpacking and what to do if something wasn’t right when we unpacked the item.
The cupboard was packed so very well.
The piece of furniture is well made as expected from Ercol and we love how it looks.

23 December 2025
ercol Furniture logo

Reply from ercol Furniture

Thank you for your review, we are pleased to hear that the purchasing process went smoothly and that our delivery partners were efficient. Enjoy your ercol furniture!

Kind regards,
The ercol Team

Rated 5 out of 5 stars

I’m delighted with my purchase …

I always check Ercol’s outlet page when I’m looking for something new for my home. I recently bought a dressing table with mirror. It was delivered sooner than expected. The whole experience was easy. And the quality is second to none - I’m delighted with my purchase.

22 December 2025
ercol Furniture logo

Reply from ercol Furniture

We are pleased to hear that you had a good experience using the Outlet to purchase your ercol dressing table.

Kind regards,
The ercol Team

Rated 5 out of 5 stars

Beautiful and well crafted piece of…

Beautiful and well crafted piece of furniture. Ordering process was straightforward. Delivery was not perfect. Wrong item delivered which I spotted in time. Item was not well cared for in transit but was not damaged.

18 December 2025
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Reply from ercol Furniture

It’s great to hear that you are so pleased with your ercol furniture. Regarding the delivery team, we will pass this information on to our delivery partners.

Kind Regards,
The ercol Team

Rated 5 out of 5 stars

Love

Despite being a ex store display table it was completely immaculate! Great install by the delivery team. Extremely pleased with our purchase.

3 December 2025
ercol Furniture logo

Reply from ercol Furniture

Thank you for your positive review on the service & delivery. We hope you enjoy using your table and get many years of enjoyment from it.

Kind Regards,
The ercol Team

Rated 5 out of 5 stars

Delivery drivers very helpful with lots…

Delivery drivers very helpful with lots of communication about the delivery time.
I love my new table and chairs😀

17 December 2025
ercol Furniture logo

Reply from ercol Furniture

That's great to hear! Enjoy your ercol table and chairs.

Kind Regards,
The ercol Team

Rated 5 out of 5 stars

Always been very happy with Ercol furniture…

I have been an Ercol furniture owner for more than 40 years, their products are of great quality, are beautifully made and more than stand the test of time. I have long wanted a nest of pebble tables and saw a pair on the Ercol Outlet store - discontinued items but brand new. The price was excellent and the LT Ash finish was just what I wanted, so I treated myself. Delivery was anticipated to be up to 4 weeks but I received them within 4 days - beautifully and securely packaged. They are perfect and I am very pleased with them.
One small issue is that I did not receive any notification of the delivery and did not expect it. However, fortunately I was at home to receive my items. (It is possible that they arrived so promptly as it was in the lead up to the Ercol company closure for the Christmas period).

16 December 2025
ercol Furniture logo

Reply from ercol Furniture

Thank you for your positive review. It’s lovely to hear how you have admired the craftsmanship of ercol furniture for so many years. we are glad to hear that you had a good experience ordering your pebble nest of tables from ercol’s Outlet. We will pass on your comments to our delivery partners regarding not being notified about your delivery.

Kind regards,
The ercol Team

Rated 5 out of 5 stars

Excellent service & product.

This small table was bought to replace an 40+ year old oak Ercol table, which was too big for our current home. We have many pieces of Ercol and so were confident to buy it from the outlet store. The delivery and assembly service were excellent, and the table fits our home perfectly.

12 December 2025
ercol Furniture logo

Reply from ercol Furniture

It’s lovely to hear you had a good experience when ordering your ercol table from the Outlet. We really appreciate your continued trust in ercol and hope you enjoy your new table for many years to come.

Kind regards,
The ercol Team

Rated 5 out of 5 stars

Ercol furniture is so well made

Ercol furniture is so well made, it is a pleasure to own .
Excellent choice of design and finishes.
Delivery was quicker than expected.

11 December 2025
ercol Furniture logo

Reply from ercol Furniture

Thank you for your lovely review! It is great to hear how much you appreciate the design and craftsmanship that goes into our furniture.

Kind regards,
The ercol Team

Rated 5 out of 5 stars

Bought a beautiful Ercol sideboard off…

Bought a beautiful Ercol sideboard off the outlet site. It was a cancelled order and was in perfect condition on arrival. The delivery chaps were very professional and efficient. Great service all round and so pleased with my our new furniture. Thanks.

4 December 2025
ercol Furniture logo

Reply from ercol Furniture

Thank you for your positive review of your ercol sideboard and our delivery partners. It’s lovely to hear how happy you are with your ercol sideboard.

Kind regards,
The ercol Team

Rated 5 out of 5 stars

Speedy delivery, very pleased

I was looking for a side table that was discontinued and found it on the outlet site, as such, it was discounted but there was also further money off. Site said delivery in 4-5 weeks, happy to say I received in a week and was well packed, but not excessively, so it arrived in perfect condition.

3 December 2025
ercol Furniture logo

Reply from ercol Furniture

Thank you for your excellent review. We are so pleased that you had a good experience ordering your ercol side table from the Outlet.

Kind regards,
The ercol Team

Rated 5 out of 5 stars

Lovely pebble tables

Lovely pebble tables, perfect and so nicely made. Look great and practical.

3 December 2025
ercol Furniture logo

Reply from ercol Furniture

It is lovely to hear how happy you are with your ercol pebble tables.

Kind regards,
The ercol Team

Rated 5 out of 5 stars

Great product.

Great product.
Easy to purchase via website.
Prompt delivery.
Easy to assemble, with clear instructions.

24 November 2025
ercol Furniture logo

Reply from ercol Furniture

It is lovely to hear that the process was smooth when ordering your ercol furniture.

Kind regards,
The ercol Team

Rated 5 out of 5 stars

Love the warmth of the wood

Love the warmth of the wood, and that this furniture is made here in the UK with such skill.

21 November 2025
ercol Furniture logo

Reply from ercol Furniture

Thank you for your positive review!

Kind regards,
The ercol Team

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