It has a remarkable lack of power, sorry. Not impressed, been doing equine Chiro for over 30 years and my hands are giving me grief , was hoping this would have been a godsend to warm up the muscles... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The website lists an address in Albuquerque, New Mexico and the shipping box had a return address label with Jamaica, New York on it. (Btw, although the item contains a massager with a lithium batte... See more
It’s a good product. I think it works like it’s supposed to. The directions could be much better. I would’ve liked the instructions included with the product so I knew basic things, like what the char... See more
Company replied
My TB is 22 yrs old & is starting to have problems in his hind end, most likely arthritis says the vet. He loved the first massage he got but then the machine died completely. We were both very sa... See more
Company replied
Company details
Written by the company
BUILT IN THE BARN. BACKED BY THE FIELD. WE'RE RIDERS — JUST LIKE YOU. This journey began when our own horses struggled with soreness, muscle tension, and slow recovery after rides. We tried every tool available, but most were designed for people - not horses. They were loud, clunky, and missed what horses truly need.
Contact info
5900 Balcones Drive STE 100, 78731, Austin, United States
- +1 (307) 310-2914
- contact@equirelief.com
- equirelief.com
2.9
Average
103 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Equirelief
Thanks so much, Cheryl! We’re glad you liked the product and appreciated the support it means a lot to us!
Customer service is amazing with…
Customer service is amazing with communication! Best of all the horses love it! I just started with it so I hope to see results soon.
2 December 2025
Unprompted review
Reply from Equirelief
thank you so much for the kind words! We’re thrilled to hear your horses are already loving it 💚 If you ever have any questions as you continue using it, we’re here for you. We hope you see amazing results soon keep us posted! 🐴
I reached out to Equirelief on a Sunday…
I reached out to Equirelief on a Sunday and they got back to me within 24 hours and answered all my questions, If their product is as good as their customer relations...I'm all in! Can't wait to use it!
Kathy
7 December 2025
Unprompted review
Reply from Equirelief
Thank you! We’re so glad our team could be there for you (even on a Sunday!). Your excitement means the world to us. We’re confident the product will live up to your expectations and can’t wait for you to experience the results firsthand. 🙌🐎
Great product using it on myself and my…
Great product using it on myself and my horse. Also bought some to give away for awards at our world class. Barrel Racing event events. Would still love to work with you and a sponsorship for 2026.
21 October 2025
Reply from Equirelief
Thank you so much, Renea! 💚 We’re honored you’re sharing EquiRelief at your events and we’d love to explore a 2026 partnership with you! We’ll be in touch soon. 🐎
Works great!
I'm always careful ordering things I see off facebook, but the horse massager arrived. It works great!
14 October 2025
Reply from Equirelief
Thank you, Jennifer! 💚 We totally get the hesitation and we’re so glad EquiRelief exceeded your expectations. Enjoy those relaxing sessions! 🐴🙌
works well on back
20 October 2025
Reply from Equirelief
Thanks a lot, Sudjar! We’re glad to hear it’s working well for you. If there’s anything we can improve to earn that 5th star next time, feel free to share we’d love your feedback! 🙌
My horse loves it
My horse loves it! We look forward to having his massages. It’s entire body relaxes. I’m impressed with how late and effective it is.
20 October 2025
Reply from Equirelief
Thank you, Irene! 💚
We’re so happy to hear your horse is loving the massages and feeling relaxed. That’s exactly what we aim for thanks for sharing your experience! 🐴
Excellent value, well made, super quiet, LOVE it
This little machine turned out to be waaaay better than expected.Seriously good value. The horses are completely unworried about it and seem to enjoy it a lot. I have to admit I haven’t used it on the horses much because the Equirelief is sitting in our den and we use it on our own backs in the evening! Highly recommend!
16 October 2025
Reply from Equirelief
This made our day, Philippa! 😄💚
So glad it’s become a favorite for both your horses and your own back now that’s a win-win! Thanks for the awesome feedback!
Fantastic Massager
Easy to order. Delivery on time.
Fantastic product for both Horse and Rider.
15 October 2025
Reply from Equirelief
Thank you, Tania! So glad to hear both you and your horse are loving the massager and that delivery went smoothly. We really appreciate your feedback! 🐴💚
Reply from Equirelief
Thanks so much, Tracy! We’re thrilled it’s working so well for your horse and that you’re finding it quiet and simple to use. That’s exactly what we aim for! 😊
My horse thanks you ♥️
14 October 2025
Reply from Equirelief
Aww, that means the world to us — thank you (and your horse!) for the love and support. Sending hugs and happy massages! ❤️🐎
Reply from Equirelief
Thank you so much, Ros! We’re thrilled to hear your horses are loving it that’s exactly what we aim for. Your support means the world to us! 🐎💚
Excellent customer sercice
Charger to unit is damaged does not charge
Excellent customer service is sending me replacement unit.
I am giving 5 stars because I bought this after using a friend's massager with excellent results on my horse's back
25 November 2025
Reply from Equirelief
Hi there, we’re really sorry to hear about your experience. We understand how frustrating it can be, and we truly apologize for the inconvenience. Our customer service process is designed to diagnose issues quickly and accurately, which is why we sometimes request a short video. That said, we hear your concerns loud and clear. Please contact us directly at contact@equirelief.com we’ll make it right for you as fast as possible. 🙏
Equirelief provides excellent products…
Equirelief provides excellent products that really help soothe and support horses
9 October 2025
Unprompted review
Reply from Equirelief
Thank you, Anthony! We’re so happy to hear that EquiRelief is making a positive difference. Your kind words mean a lot to us and keep us motivated to keep doing our best! 🙏🐴
My equirelief was delivered quickly and…
My equirelief was delivered quickly and wow what an amazing product
Great customer service and support
30 October 2025
Unprompted review
Reply from Equirelief
Thank you so much, Alana! 💚
We’re so glad you had a smooth experience from delivery to support and even happier you’re loving the product! We appreciate you being part of the EquiRelief family! 🐴✨
Highly recommend for all horses!
Equirelief is easy to use and operate. It’s quiet, has different levels and settings for all the muscle groups. I have a 19 yr old mare who I use it on after every ride. Equirelief helps to keep her happy, healthy and willing too work! As someone who can’t afford something like an equissage this is a cost efficient way to give my horse what she needs. Equirelief works just as well but is a fraction of the price! It’s light and the battery lasts for hours before needing to charge again. Highly recommend for all horse owners 🙌🏼
12 November 2025
Unprompted review
Reply from Equirelief
Wow, thank you, Sienna! 💚
It means the world to hear how well EquiRelief is helping your 19-year-old mare feel happy and healthy. We love that it’s become a part of your post-ride routine truly honored to support horses like yours! 🙏🐎
My horses love the massager and any…
My horses love the massager and any questions I had the company was willing to answer quickly and effectively. Very happy with everything!
8 November 2025
Unprompted review
Reply from Equirelief
Thank you so much, Lauren! 💚
We’re so happy your horses are loving the massager and it means a lot to know our support team was helpful too. We’re always here if you need anything! 🐴
Highly recommend equirelief!
Highly recommend equirelief, their product is amazing quality and has really helped my elderly pony with his joints and mobility!
24 October 2025
Unprompted review
Reply from Equirelief
Thank you so much, Molly! 💚
We’re so happy to hear your elderly pony is feeling better that’s exactly why we created EquiRelief. Wishing you both continued comfort and mobility! 🐴
Horses loved it
It was cool to see my horse’s reactions to this! They were all visibly relaxing throughout their 10 minute sessions. I love that it can be used on the back without hitting the bony structures.
18 October 2025
Unprompted review
Reply from Equirelief
Thank you, Jill! 💚
It’s amazing to hear how your horses responded so glad they’re relaxing and enjoying their sessions. That gentle back support is one of our favorite features too! 🐎💆♀️
As a farrier this is a wonderful tool…
As a farrier this is a wonderful tool to have on hand for the horses who are tight and have a difficult time standing comfortably! 10/10 recommend from me and my horses/clients horses. Especially for the horses who have a tight hind end and are constantly pulling their back legs. Just 10-15 minutes with this massager and all of them stood so much better afterward!
2 October 2025
Unprompted review
Reply from Equirelief
Thank you so much, Cara! 💚
Hearing this from a farrier means everything to us. We’re thrilled it’s helping your horses and clients feel more comfortable that’s exactly our goal! 🐴 🙌
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.