Equilaw Reviews 4,835

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,087 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as faultless and efficient, with many people appreciating the clear communication and accurate advice received at every stage. Reviewers are particularly impressed with the quick response times, with call-backs often made within minutes, and the smooth user experience, which made complex processes feel pain-free and stress-free. However, some customers also noted that there were occasional delays caused by external management companies. A few other people also felt that they would have liked a more proactive approach regarding communication and updates.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as faultless, professional,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the promptness and efficiency... See more

User experience

Customers report positive experiences with the user experience, often describing it as smooth, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service we had from Equilaw was faultless. They kept in contact with us.Initially we had a visit from a member of the staff ,she was excellent, she guided us through all the forms answering all o... See more

Company replied

Rated 5 out of 5 stars

I found Equilaw very professional - everything was done efficiently and exactly on time - I was made aware of all of the issues that I needed to consider at every stage and received good and accurat... See more

Company replied

Rated 5 out of 5 stars

Right from when we applied for a Life Mortgage, Equilaw kept us up to date of the progress of our application. I would especially thank Leah who really went out of her way to get the application throu... See more

Company replied

Rated 5 out of 5 stars

Equilaw were recommended to us and I'm pleased to say that the recommendation was 'spot on'. Leah (our Case Manager) kept us informed every step of the way, calling frequently to update progress. I... See more

Company replied


Company details

  1. Conveyancer
  2. Lawyer
  3. Legal Services
  4. Real Estate Attorney

Written by the company

Equilaw is a market leading and award winning firm of solicitors specialising in Equity Release. Recognised by financial advisers nationwide for our niche work and experience in this specialist area of law, Equilaw is acknowledged as one of the market leaders in this sector. Every case is handled by our in-house team, made up of expert lawyers and legal professionals. We offer clients in-depth guidance on the equity release product which has been recommended to them. In our experience, clients prefer to work with financial advisers who work closely with a leading solicitor in the field as it provides added confidence in the equity release process. We have always been unique, in that we are the only law firm which deals solely with legal advice and conveyancing for homeowners taking equity release. This enables us to give bespoke advice as to the details of the equity release plan and the legal obligations that attach to it. We do not tread on the toes of the adviser by recommending products or by discussing product suitability Since 2008 we have been consistently winning awards for our Equity Release service. Our most recent award was the winner of best conveyancer 2020, awarded by The Equity Release Awards. We have won best conveyancer at the Equity Release awards 11 times now.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars
Equilaw logo

Reply from Equilaw

Great news! Thanks for your lovely review and feedback! We wish you every success for the future from all of us at Equilaw Solicitors.

Rated 5 out of 5 stars

Dealing with equilaw was very easy

Dealing with equilaw was very easy, quick & kept me informed in every step during my equity release. Tirana crowther & poppy were pleasant & professional to deal with highly recommended.

11 May 2026
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Reply from Equilaw

Thanks ever so much for your 5 stars and recommendation. If we can be of any future service then please do get in touch.
Kind regards
Tiarna and all the team at Equilaw

Rated 4 out of 5 stars

Well they possibly could have got …

Well they possibly could have got better details from land registry which caused a delay in settling the process earlier but generally very helpful staff.

30 January 2026
Equilaw logo

Reply from Equilaw

Thank you for your feedback and review.
We appreciate you taking the time to share your experience with us.
All the best
Team Equilaw

Rated 5 out of 5 stars

Exceptional service provided by Daniel Edwards

I was recommended to Equilaw by a friend. On enquiry I spoke with Daniel Edwards who was very polite, efficient and provided me with all the details I needed. His knowledge and professionalism gave me the confidence to know I was going to be in good hands. Daniel kept me up to date with each process and explained each step by email. I will definitely recommend Equilaw to my family and friends.

8 May 2026
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Reply from Equilaw

Thanks so much for your kind comments and feedback, especially for Daniel. We're thrilled to have been a part of your application and we wish you every success for the future.

Rated 5 out of 5 stars

Great Service and Effective Communications

I used Equilaw for a re-mortgage. Maisie Hughes was the Case Assistant and Paige Glasbey the Case Manager. I was very impressed with the service I received and of particular note was the excellent and timely communications and the helpful and knowledgeable advice. Thank you!

7 May 2026
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Reply from Equilaw

Thank you for your lovely review! Wishing you every success for the future from all of us at Equilaw Solicitors.

Rated 5 out of 5 stars

Equilaw were very professional in dealing with our mortgage

Equilaw conducted the whole process of our RIO mortgage with complete efficiency. I would especially like to mention Paige Glasbey who was absolutely brilliant and professional dealing with us.

7 May 2026
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Reply from Equilaw

Thanks so much for your lovely feedback! We're pleased to read Paige was able to deliver our usual excellent service. Thanks again and best wishes,
The team at Equilaw Solicitors

Rated 5 out of 5 stars

The service from Equilaw was efficient

The service from Equilaw was efficient. Ellie Davis, our advisor, always answered questions promptly and with courtesy.

7 May 2026
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Reply from Equilaw

We're so pleased to read your comments and feedback, in particular for Ellie and we'll be sure to pass those on. Thank you again and kindest regards from all of us at Equilaw Solicitors.

Rated 5 out of 5 stars

Perfect service. Professional, quick, courteous and efficient.

I had a bit of anxiety about how difficult releasing equity would be. Equilaw however provided an easy, reassuring, fast and professional service. All of the staff that I spoke to were caring and courteous. I would recommend this firm to anyone wishing for the perfect service.

1 May 2026
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Reply from Equilaw

Thank you for your kind and honest review. We're pleased the team were able to support you in your application and deliver our usual excellent service standard.
We wish you every success for the future,
Team Equilaw

Rated 5 out of 5 stars

Isla eddy did a grand job of our case…

Isla eddy did a grand job of our case keepong us informed and available if we had a question.

5 May 2026
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Reply from Equilaw

Thanks ever so much for your review and 5 stars. We're pleased to read Isla was able to complete your application so smoothly. If we can be of any future service then please do get in touch. All the best,
Equilaw Solicitors

Rated 4 out of 5 stars

Big team at Equilaw get it done.

Hi, really nice but such a big team (8 I was told) that I was often bewildered. Also because you are all young you need to remember that 84 year olds are not handy with computers and need all the help they can get! This was a very stressful experience for me, not because of Equilaw, but try to remember us! Well done for getting it done in the end.

1 May 2026
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Reply from Equilaw

Thanks ever so much for your feedback and review - we really value hearing from our clients directly so appreciate you taking the time to share your feedback with us,
All the best
Team Equilaw

Rated 5 out of 5 stars

Very professional company and always…

Very professional company and always polite on telephone calls and always kept me up to date with my transaction.

1 May 2026
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Reply from Equilaw

We're so pleased to read your feedback. We pride ourselves on our communication so it's great to read we were able to support your application.
All the best
Team Equilaw

Rated 5 out of 5 stars

Our dedicated case manager Leah Wright…

Our dedicated case manager Leah Wright has been brilliant throughout our experience keeping us informed as and when we needed to be. Answered all are questions which made everything run smoothly, Leah was an absolute professional and a delight to work with.

5 May 2026
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Reply from Equilaw

Great news! Thanks for your lovely review for Leah - we're so pleased she was able to deliver our usual excellent service. Thanks for your feedback and from Leah and the team, we wish you all the best for the future!

Rated 5 out of 5 stars

Thanks to Equilaw and especially to Mr…

Thanks to Equilaw and especially to Mr Daniel Edward’s, together with Eliza Evans and the whole team, I have at last been able to complete on my Lease extension and my Equity Release. It has been a long haul but with their support and commitment they have managed to achieve an excellent outcome despite the hurdles that have been encountered in the process. My thanks to you all and I will heartily recommend your services.

28 April 2026
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Reply from Equilaw

Thank you ever so much for your kind comments and feedback. We're pleased the team were able to support your application and that we've met expectations.
Wishing you every success and happiness for the future.

Rated 5 out of 5 stars

Equilaw as a equity company we would definitely recommend

They kept us informed on how things were progressing, we're very friendly and did everything they said they would

29 April 2026
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Reply from Equilaw

Great news! At Equilaw, we pride ourselves on our communication so we're pleased to read your feedback. If we can be of any future service then please do contact us.
Kindest regards,
The team at Equilaw

Rated 5 out of 5 stars

Leah has been amazing on it start to…

Leah has been amazing on it start to finish. Giving me updates when there is some. Explaining what happens next. Thank yo

29 April 2026
Equilaw logo

Reply from Equilaw

We're so pleased to read your comments and feedback.
Thanks for taking the time to share your feedback with us - we really love hearing from our clients directly.
All the best,
The whole team at Equilaw!

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