An awful experience
I originally found Equalice on Upwork. The scope was to create listings I had on the UK Amazon store on the German store. In addition I also paid extra to tidy up my UK store and run some ads.
It started quite well, the UK listings were polished and some old ones removed, then I opted for their ads service. This was a complete disaster, campaigns were run with a terrible ACOS and I made nothing on a ton of inventory so that was quickly stopped. At this point communication started dropping off. I was being sent invoices with no status reports, I had no visibility on what was being done. Parent-child listings were broken that took forever to get sorted out.
One of these issues was ongoing for over a month and they eventually said they’d got an ‘expert’ onboard, I then had to grant access to a Pakistan account with a gmail address. For Germany whatever was created there was a complete mess, they’ve basically done half a job and I’ll need to get someone else to fix this. I had no idea of what products related to what ASIN and it took forever to get this info.
They also listed a fabricated testimonial on their site which stated great performance, not only was this not true but I did not agree to it. So far, the emails i've sent requesting to remove this have been ignored.
I wouldn’t recommend this company at all.
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Update 27/08/2024
Equalice keep trying to get this taken down. They have even replied (Jonas) saying they don't have any record of me as a client.
I have an invoice in March 2023 from the same Jonas.
Sloppy work guys
Reply from EQUALICE GmbH
Hello Brian,
unfortunately you are not even known to us as a client.
When did you do business with EQUALICE GmbH?
We ask you to delete the review - or we will be forced to take legal action.
Thank you very much
Jonas