I needed help setting up and using the share dealing app. I can honestly say Manish could not have been more helpful and understanding of my issues. He was very patient and appreciated that because we... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As an older man I sometimes take a little longer to complete online procedures. Having failed to access my account I spoke with customer assistant who very patiently saw me through the process despite... See more
Company replied
Telephoned eqi today to perform a financial transaction and was surprised by how easy the whole process has been made. It’s evidently good process design but also Ramsiya, the lady handling this, wa... See more
Company replied
Ramzia was superb. She helped sort out my access and give me re-assurance within 15 minutes as i had spent nearly 2 hours in another call with another department of EQI who either didnt know what to... See more
Company replied
Company details
Written by the company
EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.
EQi
Written by the company
Contact info
United Kingdom
- 0345 0700 720
- Hello@Eqi.co.uk
- eqi.co.uk
4.7
Excellent
898 reviews
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Was able to sort the query straight away
29 July 2026
Reply from EQi
We're glad we could help resolve your query quickly. We appreciate your positive feedback!
I’m absolutely useless on computers
I’m absolutely useless on computers! Ramsiya was extremely polite and helpful in guiding me through everything step by step. You need more people like her.
28 July 2026
Reply from EQi
We're so glad to hear our team member provided such helpful and polite assistance. We truly appreciate your kind words and positive feedback!
Mr Sarath Kumer was very helpful and…
Mr Sarath Kumer was very helpful and patient in explaining procedures for setting up bank mandates, selling of shares and charges involved. He answered all our questions diligently.
28 July 2026
Reply from EQi
We're delighted to hear about your positive experience! We appreciate your kind words and are so glad that our colleague was able to patiently and diligently explain the procedures and answer all your questions.
Excellent customer service
The customer service I experienced today from Ramsiya was excellent.
28 July 2026
Reply from EQi
We are delighted to hear that you had such a positive experience with our customer service. Your feedback is greatly appreciated.
Reply from EQi
We are so glad we could assist you with your questions. We appreciate you taking the time to share your positive experience with us!
Great customer service support by…Bharti
Great customer service support by Vasanth. Just like to say big thank u for his help today. This employee should be recognised for his excellent service.
27 July 2026
Reply from EQi
We're so happy to hear that you received excellent service! We appreciate you taking the time to share your positive experience with us.
Sarath was very knowledgeable and gave…
Sarath was very knowledgeable and gave me the exact information I neede
24 July 2026
Reply from EQi
We're so glad to hear that the assistance you received was knowledgeable and provided you with the exact information you needed. We appreciate your feedback.
Ramsiya great service
Ramsiya was pleasant and genuinely trying to be helpful. she helped us with all the money transfers and answered all our questions satisfactorily.
24 July 2026
Unprompted review
Reply from EQi
We're happy to hear that your experience was so positive! We appreciate you recognizing the helpfulness and satisfactory answers provided to all your questions.
Very swift efficient service getting me…
Very swift efficient service getting me back up and running on Shareview.
23 July 2026
Reply from EQi
We're happy to hear our service was swift and efficient in getting you back on Shareview. We appreciate your positive feedback.
Excellent customer service
Excellent customer service. All of my queries were resolved professionally and efficiently. Thank you!
23 July 2026
Reply from EQi
We're so happy to hear our team provided excellent and professional service, resolving all your queries efficiently. Thank you for your kind words!
Helpful information
Sarath answered all my questions and patiently guided me through the site.
23 July 2026
Reply from EQi
We're so glad to hear that our team member was able to patiently answer all of your questions and guide you through the site. Thank you for your kind words!
They understood my issue and very…
They understood my issue and very quickly and professionally sorted it out. Highly recommended
23 July 2026
Reply from EQi
We are so glad to hear that we were able to understand your issue and resolve it quickly and professionally. Thank you for your kind words!
I spoke with Ramsiya today to help me…
I spoke with Ramsiya today to help me set up an EQI ISA and transfer funds directly from the corporate nominee account to the ISA. Ramsiya made the process quick and easy. It was a pleasure to work with her to complete my request.
22 July 2026
Reply from EQi
We're delighted to hear that setting up your ISA and transferring funds was a quick and easy process. It's wonderful to know that you had a positive experience. Thank you for your kind words.
Sarath was amazingly patient and found…
Sarath was amazingly patient and found solved my issue, thank you
22 July 2026
Reply from EQi
We're so glad to hear that our team member was patient and successfully resolved your issue. Thank you for sharing your positive feedback!
up date for a lapsed account
the person that i spoke to was very helpful and guided me thorough a difficult problem
7 July 2026
Reply from EQi
We're so pleased to hear that our team member was able to provide such helpful guidance and assist you through a difficult problem.
The advisor was helpful and polite
The help was available once I got to talk to someone.
The annoying part was having to listen to alot of 'online information
21 July 2026
Reply from EQi
We appreciate your feedback and are glad our team could assist you. We understand that navigating online information can be time-consuming.
Ramsiya gave amazing customer service…
Ramsiya gave amazing customer service today. She was patient and explained all I needed to know. She did not rush me and made me feel at ease.
21 July 2026
Reply from EQi
We're happy to hear that the customer service you received was amazing! We appreciate you recognizing the patience and clear explanations provided, which made you feel at ease.
First class service
I was unable to open an account due to a system glitch but was given details of who to contact with an error message. When I spoke to Manish he quickly understood my issue and clearly and politely explained the keystrokes required on my computer to enable me to complete the process of setting up my account, very helpful and first class service!
21 July 2026
Reply from EQi
We're truly happy to hear about your positive experience with our support team. It's wonderful to know that we could quickly resolve the system glitch and assist you in setting up your account. We appreciate you sharing your feedback; it helps us ensure we're providing first-class service.
great customer experience
manish was very helpful in answering my questions regarding a corporate share save transfer and then the process for selling my shares. thank you
20 July 2026
Reply from EQi
We're delighted to hear that our team provided such helpful assistance with your corporate share save transfer and share selling process. We appreciate your kind words!
A really helpful person
A really helpful person . Very understanding and cleared in his explanations
20 July 2026
Reply from EQi
We're so glad to hear that the assistance you received was helpful and that the explanations were clear and understanding. We appreciate your positive feedback.
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