Thank you to Brenda for quickly and appropriately possessing a refund for an entirely accidental purchase I made. Her critical thinking saved me the hassle of having to do a chargeback through my card... See more
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See what reviewers are saying
Somehow I subscribed to this website by mistake. The person I talked to understood what happened and cancelled the subscription and refunded my money without a problem. Thank you for your help.
They are saying they will refund my money but I will believe that when I see it. If it says discount yarn it’s a subscription not an order.
I did not authorize the transactions that i was charged but the customer service searched and reached back to me and has said they would refund my money.
3.9
Great
88 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I would give this company "0 STARS" if…
I would give this company "0 STARS" if I could. They keep placing unauthorized charges on my card and then say that their system will not allow unauthorized charges, I say BS. Stay away from this web site and this company!!!!!!!
5 February 2026
Unprompted review
Great costumer service!!
Great costumer service!!! I appreciated that I was confused about a change they made it easy by refunding my money.
3 February 2026
Unprompted review
I appreciate your persistence in trying…
I appreciate your persistence in trying to give me good service. Now please unsubscribe me from your page since I do not live in the USA nor will use your service in the future. Thank you.
12 December 2025
Unprompted review
My experience with EPIC pines has been…
My experience with EPIC pines has been stellar. The handled my issue with urgency and professionalism. Extremely pleased with the outcome.
7 December 2025
Unprompted review
I had a charge on my credit card
I had a charge on my credit card. I did not recognize from epic Pines. I reached out to them and they are crediting me back.
5 December 2025
Unprompted review
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