EpicNPC Reviews 11,159

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, most reviewers were somewhat happy with their experience overall. Many customers find the platform's middleman service to be beneficial and professional, making transactions safe and smooth for both buyers and sellers. Reviewers appreciate the user-friendly interface for selling and the overall ease of use, especially when utilizing the paid middleman service for larger transactions. However, a significant number of people express strong dissatisfaction with the customer service and staff, describing it as the worst experience they have ever had. Many users report issues with account suspensions, bans without clear reasons, and an unresponsive support system that often closes tickets without providing solutions or explanations. The website's verification process is also a point of concern, with some finding it overly complex and requiring personal information or external account history that is not clearly outlined in the rules. Additionally, some reviewers feel that the moderation team acts inconsistently and does not protect users from malicious behavior, especially if their internal systems are not used for transactions.

What people talk about most

Website

People report negative experiences with the website, with many advising others to avoid it due to concerns... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing disappointment and frustration... See more

User experience

Customers consistently note negative experiences with user experience, often finding the platform opaque and... See more

Staff

Clients share negative opinions on staff, with many reviewers describing the moderation team and management... See more

Service

Consumers find service to be ambiguous, with some reviewers praising the flawless and easy gaming service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My transaction was excellent. There was a significant bit of downtime while the middleman updated their game, but that isn't the end of the world. Overall, they were beneficial and professional.

Rated 3 out of 5 stars

EpicNPC by itself is a decent forum with moderation. However, their Customer Support system can only be called a diaster. My account, a verified one with multiple years of regular use, app... See more

Company replied

Rated 5 out of 5 stars

Great site, excellent quality support team. I sell alot of accounts and xbox Gamertags with them never any issues 5 star service. Would recommend.

Rated 5 out of 5 stars

Absolutely 100% recommend using this site to buy and sell accounts. The middlemen service is great and it makes the transaction safe and smooth for both buyer and seller. I've used it twice now with t... See more


Company details

  1. Gaming service Provider
  2. Hobby Store

Written by the company

EpicNPC is a free marketplace where gamers can buy, sell or trade game accounts, items or offer services.


Contact info

3.7

Average

TrustScore 3.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Arrogant admin

4/10 site, but the admin is very rude and arrogant. Tl;dr: If you run into problems with your account, you will most likely be blamed for the mistake and not helped, even if you are a long time member of EpicNpc.

I've been using EpicNpc for over 6 months now, building up a reputation and feedback on the forums without any problems, until my account was banned for being "possibly compromised" because I was accessing it through a VPN. When I contacted support, the admin of the forum (Michael) was apparently assigned to the ticket and refused to help other than to say that without re-verifying my phone number, I would no longer be able to use EpicNpc and would need to create a new account.

I provided all screenshots (and even a video) of emails I had received from EpicNpc in the past to prove that I was indeed the account holder, but Michael simply decided that the ticket should be closed.

Then Michael said that I had provided a fake screenshot when in fact I had sent him a video..

If you value your time and privacy, please consider staying away from EpicNpc. The fact that a VPN is considered to be "hijacking" an account is ridiculous. Furthermore, when EpicNpc states in their privacy policy that they do not process data deletion requests "for legal reasons" (completely bizarre), how can you trust them with your data?

In fact, after searching online, it appears that the site was part of a data breach a few years ago and email addresses, IP addresses and even (unencrypted) passwords were leaked to attackers — I have not seen any public statement from EpicNpc regarding this breach.

17 February 2024
Unprompted review
EpicNPC logo

Reply from EpicNPC

This user is not the account owner, but attempted to recover an account without knowing any of the account data.

They sent a fake screenshot that displayed the incorrect data. They were denied the recovery. The account can still be recovered by the actual owner.

Rated 5 out of 5 stars

My Number one go to

Using middle man in almost every single transaction has been a relief for me. I recommend you use them too just for extra caution.

13 February 2024
Rated 1 out of 5 stars

My account was ban all of the sudden

I've been dealing on epicnpc for like 5 or 6 years. I have no issues at all and never got reported for any transaction.

All was good and there wasn't even a single warning or any kind of dispute going on, all of the sudden I find my account banned for this reason and i'm quoting them "banned @Mina"

I'm sure something is wrong but I don't know what is it!

Can anyone explain this to me?

11 February 2024
Unprompted review
EpicNPC logo

Reply from EpicNPC

We are 100% confident in the ban. This user is working with another banned member.

Rated 1 out of 5 stars

I ventured into a marketplace that…


I ventured into a marketplace that promised a safe and vibrant community for trading gaming accounts and services, expecting a seamless and secure transaction. The platform was well-organized, with various safeguards touted to protect buyers and sellers alike. However, my experience was far from secure or satisfactory.

After engaging in what seemed like a legitimate transaction for a highly sought-after gaming account, I quickly realized I had fallen victim to a scam. The account details provided were incorrect, and access was never granted. When I attempted to resolve the issue through the platform's dispute resolution system, I found the process to be convoluted and heavily biased, offering little support to rectify the situation.

Reaching out to customer service only added to my frustration. The responses were slow and lacked empathy, providing no concrete solutions or reassurances. It felt as though the platform was more interested in preserving its transaction fees than ensuring a fair and secure trading environment.

This ordeal has left me feeling betrayed and cautious of engaging in future transactions on similar platforms. The lack of effective oversight and support in resolving disputes has eroded my trust in what I believed was a reputable community.

2 February 2024
Rated 5 out of 5 stars

Great Experience

It was great, both MM and seller were super cooperative and patient. And I received the item I was looking for without issue, would definitely recommend! 👍

11 February 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look