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See what reviewers are saying

Rated 5 out of 5 stars

Great service for me. I absolutely disagree with Frank Bartos statements regarding Atilla: he quickly answers my questions (within 24 hours or so), solves problems in real time (e.g. merging two c... See more

Rated 5 out of 5 stars

Excellent epg service: pretty reliable, never get any "out of service" during the whole year. The owner doesn't have the best "social skills" but he's very good at programming, which is what you pay... See more

Rated 5 out of 5 stars

Very good EPG data service. High number of channels (I'm in Germany) with all information and possible details like "category, age adivice, actors and so on". Enough data (one week) upfront to plan... See more

Rated 4 out of 5 stars

There is no better service, so far. Some of the EX-YU channels are either with wrong time alignment or not on its host language, but neighborhood's one (e.g. Slovenian language for Serbian channel). I... See more

Company replied

Company details

  1. Television Station

Information provided by various external sources

Personalised Electronic Program Guide


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

100 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Has worked well for me so far

Has worked well for me so far. Had a little problem getting correct urls inputed but once that was solved has been good.
Would recommend having automatic updates highlited for everytime you turn on tv. Keeps things current. When you change channels on iptv, it takes a while to update on epg but found a force sync that makes it go quicker.

29 January 2024
Unprompted review
Rated 1 out of 5 stars

Customer service was horrible and you…

Customer service was horrible and you can keep my money, non of my issues were resolved, proceed with caution

5 January 2024
Unprompted review
EPiG logo

Reply from EPiG

You as a customer were horrible. I just can't review you, unfortunately. Why does your kind never tell the other side of story? Why don't you tell the whole story at all?

Rated 1 out of 5 stars

The guy is an IDIOT

6 October 2023
Unprompted review
EPiG logo

Reply from EPiG

Says the idiot who was not able to understand simplest tasks on a website, despite of having all the QA and all the tutorial videos.

Rated 1 out of 5 stars

pfft, at best

I have cleared cache on the player. Online at epg.bestI have deleted my list and started the setup again from square 1. Still I get no information for every channel. I had that much before I tried this.

13 September 2023
Unprompted review
EPiG logo

Reply from EPiG

You didn't read the FAQ, you didn't watch the tutorial videos and you didn't contact us for help. Your IPTV app not displaying anything is not the fault of our website.

What you describe here is not a user review about my service but a technical brain fart about Tivimate (most probably)

Rated 5 out of 5 stars

Easy to setup and fair price

EPGIP is very easy to use and a good service with many channels. I use it for German and Nordic channels. Been using it for a year now without any issues.
Very recommendable.

6 August 2023
Unprompted review
Rated 4 out of 5 stars

It has nearly all UK freeview TV…

It has nearly all UK freeview TV channels the ones it doesn't have I don't care about such as QVC2 & TBN who watches those ?

Slight issue with plus 1 channels, but I fixed that in Tvheadend by using OTA epg on those channels and not mapping them to the xml file.

Tvheadend gets injected via a cron job via it's xmltv socket, it works well

I've only been using it about a week or so but so far no epg dropouts or issues.

For the price of 100 channels which is more than adequate because it doesn't do radio channels over freeview is worth the subscription.

I've read some of the other reviews and I've not experienced any rudeness when I asked some questions.

29 June 2023
Unprompted review
Rated 1 out of 5 stars

Rude support

Cheap provider, have EPG channels, but lots are wrong and with different time shift that cannot be fixed. I tried contacting them, and the support answer was aggressive and not polite. I am searching for other service currently.
I found another page here on Trustpilot, that is linked to the same website, but with much lower rating, and with very rude answers to reviews, which makes sense.

And I got this answer from them on the site:

Either you do what I say, or you can go somewhere else.
AFter that trustpilot review of yours you can go and f**--k yourself.
Never ever contact me again.

2 June 2023
Unprompted review
EPiG logo

Reply from EPiG

You asked for help and then refused to do what we told you to do and started being a smartass.
You didn't read any documentation or FAQ nor watched the tutorial videos and then you blame us for your failures.

Nothing was wrong, you just didn't understand how it works and didn't want to understand.

Rated 1 out of 5 stars

EPG Worst is more like it

If you are reading this, you most likely have already gave this terrible person your hard earned money only to have him spit on you for daring to ask a single question. This "operation" is run but a single thin skinned individual who is the equivalent of Seinfeld's soup nazi of EPG. If you enjoy bending over to a tyrant who thinks he has invented slice bread, this is your place.

27 May 2023
Unprompted review
EPiG logo

Reply from EPiG

You probably were a smartass and didn't let me help you because you knew better, how it should work and then wondered, why it doesn't work like that and then instead of listening and reading the FAQ and watching the tutorial videos you came here, blaming us for your failures.

Rated 1 out of 5 stars

Do not waste your money with these…

Do not waste your money with these cowboys. Yes you’ll get an epg but most of the time the programme description will say the name of the channel and that’s it! No details - database poorly maintained and where there is programme info it is usually incorrect or incomplete. As for their customer service they are rude, patronising and aggressive and the complete opposite of customer friendly. Be very careful a about wasting your money with them. EPG.worst customer experience and yes no refunds cause they know exactly how crap their service is!
Update:
Since writing this the owner has sent me foul mouthed vile abuse via paypal because I asked for a refund…he is obviously a very unhinged individual with severe psychological problems. Seriously …avoid this nutter he makes Donald Trump look like the pope.

1 May 2023
Unprompted review
Rated 5 out of 5 stars

Incredible service

Incredible service, I have not had to go to support since it always works very well, I have been with them for several years and there has never been a failure

28 April 2022
Unprompted review
Rated 3 out of 5 stars

I could not give 4+ stars due to EPIG…

I could not give 4+ stars due to EPIG EPG Data Service does not have hardly or none of the local channels in my area and I can't get 100% of the channels I have with my IPTV Service having EPG Data. So, I ended up going with another source for EPG Channel Data that does cover 100% of my IPTV Provider. I am not going to renew my subscription.

28 April 2023
Unprompted review

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