eosfitness.com Reviews 124

Created with AI, based on recent reviews

Looking at 73 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the cancellation process, finding it extremely difficult and often resulting in continued charges even after attempts to terminate their memberships or personal training contracts. People frequently reported being charged for services they had canceled or for additional fees that were not clearly disclosed during sign-up, leading to frustration and unexpected financial burdens. Reviewers also highlighted issues with payment, including unauthorized recurring charges and difficulties in resolving billing discrepancies, sometimes necessitating credit card cancellations. Though some people mentioned positive experiences with specific staff members, praising their professionalism and helpfulness, the overall sentiment regarding staff and management was negative, with many reporting disrespectful behavior, lack of accountability, and poor communication. The personal training services and pricing were also a point of contention, with some feeling the training was ineffective or overpriced, and others experiencing unexpected charges or commitments not initially disclosed.See more

Reviews shaping this summary

I have been a member since the Lutz location opened and it is my experience that anytime you make a change something gets messed up! I decided to move to a family plan and was told all my amenities w... See more

This is for the Alma School/US 60 location. It is kept much hotter temperature than any of the other locations, which is miserable to work out in. Unfortunately it is the closest one, but I avoid it i... See more

EOS accounting error caused me $125 in service fees. Instead of honoring their mistake I was told I needed to pay $125 in added fees because of “denied payments”, after going into the location every m... See more