Flo is honestly the best , the quality of the shoes are insane , always bringing out different designs , the auctions on live are insane and always so welcoming and warming , there are styles and size... See more
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See what reviewers are saying
Ordered shoes 3 weeks ago and they still haven’t arrived, was finally told they’re on pre order even though this is not mentioned on the website, tried to contact countless times to find out when thes... See more
Ordered shoes on pre order for delivery in February. Sent numerous emails Chasing as absolutely nothing received from them in regards to updates! Finally had enough and asked for a refund as the ev... See more
I honestly couldn’t be happier with my experience with Envy! From the moment I placed my order, everything was seamless. The delivery was incredibly quick, and my shoes arrived well packaged and... See more
Company details
Written by the company
The online destination for women's footwear, for heels, ankle boots, thigh high boots & more. 15% off when you sign up to our newsletter
Contact info
United Kingdom
- hello@envyshoesuk.com
- envyshoesuk.com
2.9
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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The boots are amazing 👏
19 December 2021
Reply from Envy Shoes
Hi Debbie,
Thank you for taking the time to leave such a lovely review, we truly appreciate it. We are so happy that you love your new shoes!
Welcome to the #envyarmy xoxo
Runs very small
Runs very small, I ordered 2 shoes and one shoe fit just fine and the other is too small. But they are both the same size. It cost almost the same amount as the shoe to ship it back for an exchange. Won’t be shopping here again.
19 December 2021
Reply from Envy Shoes
Hey Newsha,
I’m so sorry to hear you don't love your order! We always quality check our shoes to ensure they are true to size, so sorry to hear that you don't feel this was the case. If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x
AWFUL
AWFUL! I ordered a pair of boots for next day delivery and 10 days later still no sign of them. I ordered a second pair 3 days after my first Order as I needed them for a birthday gift, these also didn’t arrive. I contacted envy to find out what was going on and was told it’s the couriers problem!! NOT HELPFUL. I asked for a refund for my next day delivery charge and they refunded the difference between standard and next day delivery. Customer service is terrible I will NEVER order from this website again.
17 December 2021
Reply from Envy Shoes
Hello Clare,
I’m so sorry to hear that on this occasion we didn’t deliver the high level of service we strive to achieve. If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x
I am very disappointed with there…
I am very disappointed with there service. After not receiving my order well over a week I got in contact with them and they advised they had sent the item through hermes but I never received it. I checked the hermes app they had processed nothing in terms of when the item was on its way and delivery details. When the seller checked with hermes they then updated the app to say it was delivered midnight on Sunday. Clearly hermes have lost the parcel and have made up a date and time of delivery. Despite the seller knowing hermes have failed to deliver they were unable to re deliver or provide a refund straight away and asked me to fill out a form to send to hermes. Had I known how unreliable hermes were and what the customer service process was with envy shoes I would never have ordered from them. As a first time client it has been a very bad client experience. Nearly a month on I have no boots and not received my money back. I bought them for Christmas and i have not received the boots or money to buy a new pair. I emailed them yesterday after a week of filing out a form and received no response from them at all. Please don't waste your time ordering online. Best to buy from retailers in store who are able to provide good efficient customer service. Safe to say I won't be ordering again from them.
17 December 2021
Reply from Envy Shoes
Hello Farah,
I’m so sorry to hear that on this occasion we didn’t deliver the high level of service we strive to achieve. If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x
Nice boots good quality but could not…
Nice boots good quality but could not get them done up I don’t have big ankles so not sure why there so tight
16 December 2021
Reply from Envy Shoes
Hello Susan,
I’m so sorry to hear you don’t love your order! In this case, we would of course offer a refund or exchange for another product. If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x
My boots arrived with a large mark on…
My boots arrived with a large mark on them. Had to send them straight back.
14 December 2021
Reply from Envy Shoes
Hello Zoe,
I’m so sorry to hear this! In this case, we would of course offer a refund or exchange for another product. If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x
Great product with good quality and…
Great product with good quality and arrived on time. Bought as an early Christmas gift for my wife and she loves it.
14 December 2021
Reply from Envy Shoes
Hi Joe,
Thank you for taking the time to leave such a lovely review, we truly appreciate it. We are so happy that your wife loves her new shoes!
Welcome to the #envyarmy xoxo
Great shoes mega comfortable will…
Great shoes mega comfortable will definitely be ordering again x
13 December 2021
Reply from Envy Shoes
Hi Natalie,
Thank you for taking the time to leave such a lovely review, we truly appreciate it. We are so happy that you love your new shoes!
Welcome to the #envyarmy xoxo
Worst online shopping experience I have…
Worst online shopping experience I have ever had!!! Never received the items I had ordered and now fighting to get my money back….
12 December 2021
Reply from Envy Shoes
Hello Samantha,
I’m so sorry to hear that on this occasion we didn’t deliver the high level of service we strive to achieve. If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x
Shoes need to be checked
My shoes came with pen and dirty marks all over them, credit to envy as they said they would refund me but by this point the shoes were out of stock and I couldn’t re purchase them. In the end I was given a discount on the shoes but all in all the shoes should haven’t been sold to begin with and should have been throughly checked. The shoes them self are lovely and nice quality but as my first experience I’m a little disappointed.
11 December 2021
Reply from Envy Shoes
Hello Lily,
I’m so sorry to hear that on this occasion we didn’t deliver the high level of service we strive to achieve. I can assure you this is not up to our usual quality and I would like to apologise for that. If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x
APPALLING- AVOID
Purchased during BF, paid next day delivery, a week later still no order, emailed CS to be told it’s Black Friday and there’s a delays to which I advised they should not advertise & charge customers for a service they know full well they can’t deliver, requested a refund on the shipping costs & was told no, since the courier has miraculously lost my parcel and they still will not issue a refund even though I don’t want the shoes anymore, been told I need to wait 28 days until courier investigates. Absolute joke, wouldn’t recommend & will never purchase from them again! Rude customer service as well!! AVOID AT ALL COSTS!
10 December 2021
Reply from Envy Shoes
Hello Necol,
I’m so sorry to hear that on this occasion we didn’t deliver the high level of service we strive to achieve. If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x
Terrible.
Terrible.
The shoes are cheap. Went for a meal and lost the decor on one of the shoes.
I've very annoyed I only got a 20% discount back . I just wanted to send them back. I can't use them again now I sent pics to them. As I have used them but only once :/ just poor quality.
Fuming.
8 December 2021
Reply from Envy Shoes
Hello Charlotte,
I’m so sorry to hear that on this occasion we didn’t deliver the high level of service we strive to achieve. If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x
Because you don’t cover shipping back
Because you don’t cover shipping back! When item is too small!
8 December 2021
Reply from Envy Shoes
Hey Tikem,
I’m so sorry to hear you’re unhappy. We are working on our returns process but as we are a small business it is a huge expense to offer free returns and keep our prices affordable. We appreciate your feedback and are working hard on further reducing the costs of returns. If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x
First off all the order toon verry long…
First off all the order took verry long and then after wearing it 2 times the paint of the lether came off verry quickly so the quality is poor i was verry disapointed and not even customer service would not even send a new pair or whatever zara has better quality
2 December 2021
Unprompted review
Reply from Envy Shoes
Hello Abigail,
I’m so sorry to hear that on this occasion we didn’t deliver the high level of service we strive to achieve. If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x
I haven’t heard from this company since…
I haven’t heard from this company since Oct 25 , what is going on ?
30 November 2021
Reply from Envy Shoes
Hi Donna,
I’m so sorry to hear this. All orders placed will receive a tracking email upon dispatch, please check your junk folder if you did not receive this. I’ve just checked your tracking and it was updated today to show that your order is currently with customs, so it should be delivered shortly. We thank you for your patience. If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x
My purchase really comfortable I really…
My purchase really comfortable I really love it and size true fit I recommend on this shoes really beautiful I’ll keep ordering some more shoes from you
Thank you so much
26 November 2021
Reply from Envy Shoes
Hi Angela,
Thank you for taking the time to leave such a lovely review, we truly appreciate it. We are so happy that you love your new shoes!
Welcome to the #envyarmy xoxo
Not recurved my shoes yet
26 November 2021
Reply from Envy Shoes
Hi Domenica,
I’m so sorry to hear this. All orders placed will receive a tracking email upon dispatch, please check your junk folder if you did not receive this. I’ve just checked your tracking and your order was delivered the day after you ordered, so please check with your family members and neighbours to see if they have taken it in for you. If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x
The shoes never arrived and I am still…
The shoes never arrived and I am still waiting for my refund.
23 November 2021
Reply from Envy Shoes
Hello Emily,
I’m so sorry to hear that on this occasion we didn’t deliver the high level of service we strive to achieve. I can see that customer services are waiting to hear back from the courier to locate your order and as soon as we have an answer we will email you, but if you require any further assistance please email us on hello@envyshoesuk.com. Thank you x
DONT ORDER FROM THEM THEY STOLEN MY…
DONT ORDER FROM THEM THEY STOLEN MY MONEY
I ordered boot from these people and now they are telling me I have not placed an order when I have all the emails from them the order number and tracking number
They have stolen my money low life people
22 November 2021
Unprompted review
Reply from Envy Shoes
Hey Tanisha,
I’m so sorry to hear this. Customer services have explained that you ordered from a fake website that is not associated with us in any way, and have given you steps you can take to recoup your money from the fake website. We only have one legitimate website which is www.envyshoesuk.com, please always check sites prior to ordering. We are working on getting this fake site taken down.
If there is anything else we can do to assist you please email hello@envyshoesuk.com. Thank you x
Shoes were gorgeous and a perfect fit
Shoes were gorgeous and a perfect fit! Package did not take long to arrive. I would absolutely buy from here again.
20 November 2021
Reply from Envy Shoes
Hi Alyssa,
Thank you for taking the time to leave such a lovely review, we truly appreciate it. We are so happy that you love your new shoes!
Welcome to the #envyarmy xoxo
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