Envoy Financial Reviews 287

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that the company often goes above and beyond to ensure a stress-free process. Many customers felt well-guided and supported, especially first-time buyers, who found the explanations clear and the overall journey straightforward.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the team's professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the responsiveness, dedication,... See more

User experience

Clients share positive opinions on user experience. Many customers, especially first-time buyers, appreciated... See more

Response time

Customers had positive experiences with response times. Reviewers frequently highlight the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn't rate Graeme and Karolina from Envoy Financial highly enough. We recently moved into our new home, and as this was our first time dealing with both selling and buying, their advice and guidanc... See more

Company replied

Rated 5 out of 5 stars

Ross and Erin are simply the best when it comes to mortgages. As a first-time buyer, I had countless small questions and worries, but they patiently clarified every single one without hesitation. T... See more

Company replied

Rated 5 out of 5 stars

Meryn at Envoy Financial was amazing in helping me secure both my mortgage deal and life insurance policy. She explained everything clearly, guided me through the whole process, and made it all feel r... See more

Company replied

Rated 5 out of 5 stars

Another massive thank you to my long term mortgage advisor Robyn who has completed all the mortgage applications on my property since 2019. You’re still the best in the business and still manage... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

At Envoy we cover all facets of property related mortgage advice. To put it simply we allow our clients to make value adding decisions based on our extensive experience & market knowledge. We offer a genuine end to end approach whether you’re buying your first home, moving home or looking to secure the best re-mortgage deal. Our whole focus is our clients. We aim to create a lifetime relationship with each client. We want to help you source and select your new home, secure you the funding you need to buy it; and ensure you have all the correct insurances in place to keep it.


Contact info

5.0

Excellent

TrustScore 5 out of 5

287 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10 out of 10!!!

10 out of 10 service from Envoy Financial who went above and beyond to help us get everything in place to secure our new family home.

Night or day, nothing was too much for Graham, Ross and the team, who made this whole process so smooth with their expert knowledge, professionalism and diligence.

What's really stuck out though was how friendly and empathetic they were. We were made to feel completely at ease right from the start, and we trusted them wholeheartedly, which makes such a difference when it comes to something as daunting as buying a house.

We are so so glad that we went with them and could not recommend Envoy Financial enough.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Many thanks to Ross and Cat for…

Many thanks to Ross and Cat for efficiently and hassle free mortgage arrangement.As we are older buyers we weren’t sure we would be able to obtain a mortgage however thanks to Ross's diligence he found a product suited to our needs

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience with Ross and Cat

Fantastic experience with Ross and Cat! We were introduced to Ross at Envoy Financial through Taylor Wimpey in South Queensferry. Ross spoke to us the next evening after work which was so convenient. Throughout, the whole experience he has been so great to talk to and guided us seamlessly through the process. We had added complications of changing salaries and me being on maternity leave. We’ve been able to keep in touch by WhatsApp chat and Ross and Cat have both been so responsive. We even had a call while on holiday to get things moving. It’s been a great personal service from the team with Ross taking a real interest in us and what we are looking for. We will definitely use the firm again when it comes to renewing our mortgage and for reviewing our life cover etc.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

For when life and finances happen!

Life events make you take stock of your finances so it is important you're in good hands and getting the right advice. Graeme and Karolina have been excellent- they know their stuff but also get the person behind the figures and the important decisions they are making. You are never kept waiting if you need advice or important paperwork. If you need reliability and planning for the long game go with this company

24 April 2026
Unprompted review
Rated 5 out of 5 stars

We would just like to give a massive thanks to the team at Envoy!

We would just like to send a massive thank you to the team at Envoy. As a first-time buyer we have had a great experience working with Kirsty, Steffi and Karolina they have been the best! We really appreciated how clearly everything was explained and how supported we felt throughout the process. The whole team were professional and efficient, helping everything move along smoothly and stress free. We could not recommend Envoy Financial enough, thank you for everything girls!

28 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with Steffi and the team at Envoy. As a first-time buyer, I really appreciated how clearly everything was explained and how supported I felt throughout the process.

Steffi was always approachable, responsive, and took the time to make sure I understood each step, which made a huge difference. The whole team were professional and efficient, helping everything move along smoothly.

I’d happily recommend Steffi and Envoy to anyone looking for a reliable and supportive mortgage broker.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Ross & Erin are a necessity to your house move journey!!

Ross & Erin made our whole mortgage journey completely stress free!! They were always quick to answer any questions and offer reassurance/peace of mind. We really couldn't of done our house move without them. We will 100% continue to use them throughout our mortgage journey. Highly recommend to anyone!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Professional, Responsive, and Incredibly Helpful

Buying a home can be overwhelming, but working with a great mortgage advisor made the entire journey smooth and stress-free. From the very beginning, they took the time to understand my financial situation and explained all the options clearly, without any jargon.

What really stood out was their responsiveness and dedication — they were always available to answer questions, no matter how small, and guided me through every step of the process, from mortgage selection to final approval. Their expertise helped me secure a competitive deal that I wouldn’t have found on my own.

I truly felt supported throughout, especially during the more stressful stages of the purchase. Their professionalism, transparency, and genuine care made a huge difference.

I would highly recommend their services to anyone looking for a reliable and knowledgeable mortgage advisor.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Envoy Financial

From the beginning of the process all the way through Steffi and Karolina have been an absolute life saver, taking care of the whole process and guiding me through it, handling all the hurdles and obstacles leaving me with less to stress about the process, whilst keeping me regularly updated on all the stages of the application.

Being a first time buyer and having no idea why I was getting myself in for, Steffi and Karolina from the get go have gone out there way to explain and break everything down in such a way that made the whole process extremely manageable and easy. The team were constantly available to be pestered with questions giving me a high level of understanding and clarity

The team at Envoy and Carol and Ellie at Taylor Wimpey have made the process so much easier and stress free than what could have been imagined for a first time buyer keeping me right and guiding me through the journey.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Informative, knowledgeable and efficient

I was getting stressed trying to talk to the bank to arrange a mortgage myself but after speaking to Kirsty I thought I’m going to let envoy deal with this!am I glad I did. Kirsty,steffi and Karolina have made this stress free, quick and I still can’t believe it’s done and how simple they’ve made this feel- can’t thank them enough. Will contact again when remortgage is due

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Pro-active and Fast Working

Ross and Cat were fantastic and managed to secure a deal within a day or so of getting in touch. Pro-actively contacting me to check my deal was ending and to try and secure a better deal which I did.

Would highly recommend the process from start to finish and as this is the second time of using them, I can only say positive things.
Thanks for your support and speak when this deal expires!

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Ross and the team were great

Ross and the team were helpful, professional and friendly. After our advisor left abruptly with no warning, Ross took over our account and explained everything but ensured we were in good hands. Ross got us a great deal on our mortgage and gave great advise throughout. I would recommend Envoy to anyone looking for a great deal on their mortgage paired with great customer service!

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Mortgage advance

I can’t recommend Steffi and Karolina enough. They have been so helpful and made the process very straight forward for us when applying for a further advance on our mortgage. We will definitely use Envoy again.

25 March 2026
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

Glad we could help you. Thanks for leaving us a review.

Rated 5 out of 5 stars

Purchasing a first property

Made every part of the process clear and concise and provided me with the confidence and the knowledge to make informed decisions.

18 March 2026
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

Glad we could help, thanks for the review.

Rated 5 out of 5 stars

Excellent service

I can't thank Ross and Erin at Envoy enough for their help and advice during the process of buying my first home. As a first time buyer I had no clue where to start, Ross supported me throughout and made the process easy for me. Communication was excellent throughout, the entire process was seamless! I will continue to use Envoy in the future and would highly recommend their service to anyone! Thanks again to the team at Envoy.

6 March 2026
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

Delighted to have been able to help. Thank you for leaving us a review.

Rated 5 out of 5 stars

As a first time buyer

As a first time buyer, the process of finding your first home can be very overwhelming, but Lauren has been absolutely fantastic. She has guided me through the entire process and my anxieties were definitely eased. Could not recommend you guys enough, thank you!

6 March 2026
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

Glad we could help. Thanks for leaving us a review.

Rated 5 out of 5 stars

Excellent service

I was recommended Envoy Financial by a colleague and as a first time buyer I couldn't have had a better experience. From the outset Graeme was extremely open, knowledgeable and helpful. Having someone so experienced in my corner when dealing with estate agents and advising on all aspects of the buying process was invaluable. Karolina was also very professional and efficient in the later stages. I won't be going anywhere else for mortgage services in the future.

6 March 2026
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

Thanks for leaving us a review. We are glad we could help.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look