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I sent some packages more than 2 months ago and they still haven't arrived at my relatives' house. I don't recommend them at all. Terrible customer service, extremely slow and unprofessional.
I looked for many websites on sending packages to Cuba. I narrowed it down to Panavana and it did not let me down. I have sent several packages and all have been received by family members in excellent conditions. Customer service is good about getting back with you and updating, are also good on answering your questions (I had many). I highly recommend this company .
I sent some products as medicines and miscellaneous from May 21 2021, almost four months and my family hasn't received yet. I sent through TRANSCARGO. My experience is very, very bad. I'm exhorting that if any person send through this Agency Panavana, thinking first. That's my own opinion.
I sent them a parcel from March. By June they haven't shipped it! Customer service have no idea. They just continue saying "soon" but not real solutions.
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