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Entrusters Reviews 

14
•
TrustScore 3 out of 5

3.2

Shopping & Fashion
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Company details

  1. Shopping & Fashion

Information provided by various external sources

Shoppers all over the world use Entrusters to order everyday retail products from abroad. Our travelers earn money by buying and delivering those items as they travel.

Contact info

3.2

Average

TrustScore 3 out of 5

14 reviews

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Rated 5 out of 5 stars

Great experience. Awesome way to earn extra cash when flying

This actually worked really well. I fly to Brazil for business a LOT and this is brilliant way to get a few hundred bucks back with very little effort. They need to get into more countries and get an iphone app or something but it was a pretty smooth deal anyways. They have reps in major cities in Brazil for troubleshooting which surprised me - didn't need them in the end. Recommended to anyone who travels a lot.

25 April 2016
Unprompted review
Rated 4 out of 5 stars

status of purchase

need to know status of purchase

31 March 2016
Unprompted review
Entrusters logo

Reply from Entrusters

Hi there - Thanks so much for the review. We would love to help you out with that. You should be able to see the status of your request at any point from you shopping cart at https://entrusters.com/shop/your-orders

If you would like any specific help with an order please don't hesitate to reach out to Sally by replying to any of our emails. Please let us know what we can do to help?

Best wishes

David

Rated 2 out of 5 stars

Too much time

I ordered a cell phone (#11047 - Apple iPhone 5 Black GSM T-Mobile AT&T 16GB Factory Unlocked) two weeks ago and the order is still being processed.
I am getting old :)

28 March 2016
Unprompted review
Entrusters logo

Reply from Entrusters

Hi Diego,

Thanks for your review. Really sorry you had a bad experience on this occasion. We are looking into your request and the delay in responding and will get back to you as soon as possible with an update. Please accept our apologies for the inconvenience.

Best wishes

David

Rated 3 out of 5 stars

Interesting idea but not working for me

Payment process is unclear (who pays to whom?). Final price seems too high, not much different from what you would pay on a regular international delivery. Lack of offers, looks like the site doesn't have much movement.

23 March 2016
Unprompted review
Entrusters logo

Reply from Entrusters

Hi there Carpincho,

Really sorry your didn't have a great experience with our service. Our payment process is detailed in our FAQ. I'm really sorry if something was unclear - we will take a look at that and see what we can do to clarify matters. In short we are a marketplace where we secure a private transaction between two private individuals. We take payment from the shopper up front and pay out to the traveler on delivery of the item. Final prices need to account for a lot of factors. In many cases our prices are great, in some they are not - particularly for larger less portable items.

We would love for you to give us another chance. Please do feel free to write to us on the site and we will do our best to get you set up and happy :)

Best wishes

David

Rated 3 out of 5 stars

I don't receive any offers

12 March 2016
Unprompted review
Entrusters logo

Reply from Entrusters

Hi Perramus,

Thanks for the feedback. We are aware not all requests into the marketplace receive delivery offers, and we are working very hard to improve that. Sadly, at this early stage, we cannot guarantee delivery offers for any particular request.

We are always working to improve the marketplace and we recently began rolling out "Buy-It-Now" pricing for a range of popular products we know we can deliver quickly and reliably, so you do not need to wait to receive delivery offers.

We really hope you will be consider giving Entrusters another try in the future. If I can be of any specific help please feel free to reach out to me directly.

Best wishes

David

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