Entripy Custom Clothing Reviews 5,578

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, noting the excellent printing, embroidery, and materials used, often exceeding expectations. The customer service is frequently highlighted as outstanding, with many appreciating the professional, knowledgeable, and caring staff who provide helpful guidance throughout the ordering process. People also commend the efficient service and quick turnaround times. However, some customers experienced issues with their orders, including delays in delivery, incomplete shipments, or incorrect items. A few also found the online ordering interface difficult to navigate and encountered problems with the design process, such as incorrect sizing or colors on proofs.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often praising the great quality of... See more

Order

Users describe ambiguous interactions with order. Many customers praise the ease of ordering, good... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the great quality of custom hats,... See more

Service

Consumers find service to be positive. Many reviewers praise the customer service for being friendly,... See more

Customer service

Clients share positive opinions on customer service, often highlighting responsive, friendly, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The shirts came out great and everyone was very responsive to my emails. I just think the interface was really hard to navigate and the steps for order should be outlined somewhere because it is not c... See more

Company replied

Rated 4 out of 5 stars

Product and turnaround time were great as always, There was a mistake on my invoice where an advertised discount was not applied--if I hadn't caught it, I would have inadvertently paid full price, and... See more

Company replied

Rated 4 out of 5 stars

Creative associates did well working with asks. Order was 1 or 2 days late. New at this, suggestions would be appreciated for making bolder outlines or improvements.

Company replied

Rated 5 out of 5 stars

Product hasn't arrived to be stitched yet (Feb 24) even though order was placed in January. Event is in 4 days with no time to correct. I found out by checking status. No one reached out. Awful, wors... See more

Company replied


Company details

  1. Printed Clothing Store
  2. Clothing Store
  3. Custom T-Shirt Store
  4. Embroidery Shop
  5. Screen Printer

Written by the company

Entripy Custom Clothing is Canada’s largest custom apparel decorator offering screen printing and embroidery on custom t-shirts, jackets, sweatshirts, caps and more. Entripy offers a fast 5-business day turnaround on any quantity orders from one to thousands in bulk with all-inclusive online pricing. All screen printing and embroidery is done out of Entripy’s 55,000 square foot facility in Oakville, Ontario. In-house client experience representatives provide extended client service hours over phone, email and live chat.


Contact info

4.0

Great

TrustScore 4 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great!

Highly recommended, easy to use website, quick turnaround with draft proofs to review, great selection. Will use again.

28 February 2025
Rated 3 out of 5 stars

Order was not completed on timely…

Order was not completed on timely manner. It was delayed by a week.

24 February 2025
Entripy Custom Clothing logo

Reply from Entripy Custom Clothing

Hi Bhavin,

Thank you for taking the time to share your feedback. We sincerely apologize for the delay with your order. We understand how important it is to receive your items on time, and we're sorry for any inconvenience caused. Someone from our resolutions team will be contacting you shortly to address your concerns. We appreciate your patience and understanding.

Rated 4 out of 5 stars

Great products and customer service!

The product turned out great, we were very happy with the quality. There were some hiccups in terms of timing, but when I contacted customer service to let them know I needed the order ASAP they managed to get it to me in time.

11 February 2025
Rated 5 out of 5 stars

Perfect delivery

The regular production updates kept me wall-informed, and I was thrilled by the rapid turnaround on the revised proofs after my charges. Plus, receiving my delivery exactly on time was an added bonus

10 February 2025
Unprompted review
Rated 3 out of 5 stars

A good company but pricing could be…

A good company but pricing could be better for educational institutions especially with the volume that was purchased.
Also, delivery was delayed due to moving between buildings (from their old operation to new building operations).
Also, the delivery company was terrible as they loaded everything onto the dolly and let things fall and boxes get damaged instead of multiple trips to the Main Office Reception.

31 January 2025
Rated 5 out of 5 stars

Amazing!

Easy to use online tools with quick turnaround and expertly done printing!

22 January 2025
Rated 1 out of 5 stars

Confusing ordering system/Poor service

Confusing ordering system. Poor communication between internal departments. (I was hounded for payment when the order was not yet completely fulfilled). No freebies for extra trouble caused by poor quality product that had to be reprinted.

24 January 2025
Rated 5 out of 5 stars

Product Updates and Speedy Proofs

The updates on where my product was in the production phase was great and the proofs being delivered very quickly after my changes were made is fantastic...actually getting your delivery on time is defintiely a bonus. Thank you!

7 January 2025

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