Enthuse Reviews 378

Jared made everything so simple, it was a really easy and smooth process for us. We hadn't had any experience fundraising but are flying now!

The support team answer quickly, is super helpful and breaks things down in a way that anyone can understand
Lots of customisation options, and Jared is great at explaining how the process works

Rachel Spanswick resolved my request really quickly and was easy to deal with making the process seamless!

Quick, efficient and helpful service from Rachel Spanswick today - thank you!

Rishika Bhalla Customer Support Executive Enthuse was very helpful, I had a problem fitting my photo to a fundraising page and Rishika was able to resolve the problem almost effortlessly.

What was really helpful was that the main race website was not working as it should and very quickly you are incredibly grateful for precise accurate support.

Emma was prompt, friendly and handled two queries I had very well! Thanks Emma!

I’d made a mistake when adding money from another person to Enthuse and Emma Smith and team in customer support were on hand to sort the issue.

Enthuse always provides great customer support

If I ever have any issues or need assistance the Enthuse team is prompt and responding and always have a solution. I recommend!

I needed help to set up a fundraising challenge on enthuse. I wanted an overarching campaign that individuals could create individual fundraising pages for. Within a day I had a call with Amanda Sutherland who sorted the whole thing out with me and showed me how easily it could be done. The campaign is up and running and we've nearly made 50% of our target - we haven't even started the challenge yet!

Great response from the Enthuse team, most especially Rachel Spanswick who was so helpful, friendly and patient! It was wonderful to have a friendly voice pick up the phone without any delay and provide further back up via email. Very impressed with the efficient and quick resolution to my queries!

I made a donation on Enthuse but i had made it anonymous by mistake. I rang Enthuse and explained to Rashika. She was extremely helpful and explained what she could do to include my name which she promptly did. I fully expected to be fobbed off but Rashika couldnt have been more helpful. Many thanks

Great customer service makes the slightly fiddly website more bearable. Special mention to Rishika for going above and beyond to help me restore my page for this year's Marathon.

Gave up… useless and a ripoff

When contributing I didn’t spot that enthuse takes a significant extra % to pay for their administration. I do try to take care but certainly missed this when paying. I am normally happy to support such companies but not by the amount taken. Maybe no one else has ever missed this “slider”. I have spoken to enthuse and the matter has now been dealt with to my satisfaction. Well done enthuse.

The very prompt answer to enquiry resulted in me being able to combine my sponsorship money ( 2 amounts ) into one amount.
I am very happy & gratefulx

Wonderful, quick service as always to my query. Rachel Spanswick, was able to solve my problem with our first contact too.

Thank you.

SJF have been with Enthuse since 2022, we run a few ticketed events a year here in Ireland and receive regular donations from our kind donors, enthuse has helped us to provide an easy to use platform to our supporters. Fiona Goemans and Luke are always at the other end of an email when I need assistance (usually because I've missed a simple step), the team are very responsive and I highly recommend Fiona, Luke and the easy use platform!

I had a WiFi error in the middle of making a donation to a friend which resulted in two donations being processed. Asked Enthuse to refund one of the donations. Emma Smith at Enthuse had everything sorted out within 12 hours.

I received a very quick and helpful response from Danielle Taylor who was able to resolve an issue I had with my fundraising page. Great support from the Enthuse team. Thank you.