Enthuse Reviews 378

Emma Smith at Enthuse was amazing at sorting out the issue on my fundraising page quickly and promptly with really good communication via email!

Danielle Taylor was really helpful in solving my issues with multiple enthuse pages for a marathon I am running for charity this year.

Really speedy and helpful advice. Super- friendly and knowledgeable- thank you!

We were experiencing an issue with the new Passkey log-ins, and after months of striving and poor correspondence in trying to get setup with the new system and getting nowhere, Rishika swooped in and provided us with exactly the level of support we needed!

In one day, Rishika was able to provide a solution for our issue and allow us to access our account again, something that we weren't able to do for a while and which was having consequences for us and our fundraisers.

Thank you Rishika!

Excellent customer service from Rishika as we migrated accounts. Clear guidance and prompt replies to questions.

Rishika was really helpful and made the process of adding further users to our account really straight forward. It's nice to have the support of the team when we need it.

After a wrong name going on my donation page, you fixed straight away when emailed. Thank you for your help

Had an issue with Enthuse re a donation however this was sorted out quickly by Danielle Thomas which was much appreciated.

Despite a challenging, complicated and long query, Rishika Bhalla, your Customer Support Executive, was patient and always on hand with another solution.

As always, great and prompt service from Enthuse

Immediate real person response after the bot redirected.

Danielle Taylor did an excellent job helping me in a speedy manner

I contacted Enthuse with a request and within a few minutes, Danielle Taylor got back to me, having already done what I'd asked. You can't get any better than that! That's what I call customer service - swift, polite and professional.

Rishika provided excellent support - the reply to my query was very quick, and incredibly comprehensive. Rishika followed up a few days later to check that I was able to address my query, which was a very special extra touch. Overall, Rishika is terrific and I am very pleased with the support. Thank you!

Rachel Spanswick was very quick and efficient in helping to solve my issue, especially as I realise it is over the Christmas period.
Excellent service.
Thank you.

Easy service to use to donate money to your favourite charities. You also get confirmation direct from the charity once processed, so you know the money is getting to the right place. Customer service was also excellent. I had chosen a monthly donation by mistake, instead of a one off payment. I contacted customer service via email about the issue. They were so polite and helpful. Their response was quick and they sorted my issue within a few hours! Exceptional service, Thank you Enthuse 10/10

Quick response and helpful support.

Emma Smith responded quickly to my support request when I was having troubles logging in. Her instructions were easy to follow and helped solve my issue.

Prompt and efficient response to a mistake of my own making.
The automated system understood exactly what I was asking,forwarded the information,and the issue was dealt by Danielle Taylor,without any fuss or delay.Brilliant customer service.

Really great service in ensuring my donations were all linked up to my fundraising page. When I had some tricky corporate contributions sent directly to the charity, Danielle Taylor quickly and efficiently sorted this out for me. Really great job and friendly along the way.

Emma Smith was incredibly helpful throughout my experience with Enthuse. She responded quickly, kept me informed at every step, and resolved my issue efficiently. Her professionalism and friendly approach made the whole process smooth and stress-free. It’s great to receive such timely and effective support — thank you, Emma!