Entertainers Tickets Reviews

125

•

4.7

Event Ticket Seller

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service and the extremely prompt response times when resolving various ticket inquiries. People also highlight the incredibly helpful and efficient staff members who quickly sort out mistakes and ensure a smooth experience. Consumers consistently express their intention to use the services again due to the reliable support provided. Some reviewers were not happy with the booking process, mentioning major frustrations and feeling that companies took money without providing proper value. Some individuals explicitly advised others against using the platform for purchasing event tickets due to these negative encounters.

What people talk about most

Response time

Reviewers highlight positive aspects of response time, frequently praising the extremely fast replies and... See more

Customer service

People report positive experiences with customer service, noting that reviewers received prompt replies and... See more

Staff

Reviewers mention positive feedback about staff, noting that customer service representatives are... See more

Service

Clients share satisfaction on service, frequently highlighting exceptionally fast response times and friendly... See more

Booking process

Consumers find booking process to be ambiguous, with some reviewers praising the prompt response to online... See more

Reviews shaping this summary

An email arrived 48 hours prior to our event as advised at the time of booking, however the tickets weren’t attached. I emailed back to advise and within 5 minutes the tickets landed in my inbo... See more

Company replied

So helpful, I’d suffered a bereavement, they were genuinely sympathetic and transferred my tickets very quickly and easily and I just had a small admin fee to pay. Definitely makes me want to use them... See more

Company replied

Having bought tickets for an event I discovered I hadn’t received confirmation in any emails. I contacted Megan at Entertainers and my issue was resolved very quickly. A quick response and all issues... See more

Company replied

I received great customer service and prompt replies. My issues was sorted without question and in a friendly and very helpful manner. Couldn’t fault anything about the support I received.

Company details

Event Ticket Seller

Written by the company

At entertainers.tickets, we’re all about helping you create brilliant memories through live entertainment. From West End-style productions and feel-good tribute shows to comedy, concerts and family favourites, we bring together thousands of live events from venues across the UK in one easy-to-use place. Whether it’s a night out with friends, a special celebration, or a last-minute plan, we make discovering and booking tickets simple, straightforward and stress-free. entertainers.tickets is powered by Entertainers, one of the UK’s leading live event promoters, with decades of experience producing and touring high-quality shows nationwide. That means you’re not just buying a ticket - you’re tapping into a team that truly understands live entertainment, audiences, and what makes a great night out. We exist to connect people with moments that matter - the songs you sing along to, the laughs you share, and the experiences you’ll still be talking about the next day.

Contact info

4.7

Excellent

125 reviews

5-star

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3-star

2-star

1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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All reviews

(125)

I reached out to customer service after making a silly error in booking tickets. They were very quick to respond and rectify without question. I will certainly look to use them again for future bookings.

31 July 2026

Unprompted review

Jul 31, 2026

Excellent Customer Service

I received fantastic service today. Last night I discovered that I had accidentally purchased two sets of tickets for a show (I blame it on old age). I emailed the company, sent proof, and a refund was issued, no problem! I’m so grateful!

31 July 2026

Unprompted review

Jul 25, 2026

Lady i spoke to in customer services …

Lady i spoke to in customer services was very polite and helpful and solved my problem very quickly.

25 July 2026

Unprompted review

Jul 24, 2026

Quick prompt reply

Quick prompt reply, very helpful

24 July 2026

Unprompted review

Jul 19, 2026

Great customer service ….

Megan was so helpful and issue was resolved very quickly .

Megan responded so quickly and answered my query and nothing seemed too much trouble.

3 July 2026

Unprompted review

Reply from Entertainers Tickets

Jul 16, 2026

Thank you for your lovely review! We’re delighted Megan responded so quickly and was able to help. We’ll be sure to pass your kind feedback on to her.

Jul 3, 2026

DONT book ur tickets via this company

DONT book ur tickets via this company. Go direct to the venue site to buy tickets. They charge extortionate fees over and above ticket value with limited choice of seating.

3 July 2026

Unprompted review

Reply from Entertainers Tickets

Jul 3, 2026

Sorry to hear you were disappointed.

Just to clarify, we never increase the face value of tickets – the ticket price itself is always exactly the same as purchasing directly from the venue. Like most ticket agents, Entertainers Tickets charges booking fees in line with industry standards. In some cases, venues also require us to collect a venue levy or similar charge on their behalf, which can slightly increase the total price.

In terms of seat availability, many venues allocate different seating areas to different ticket agents. Unless we're directly integrated with a venue's ticketing system, we can only sell the allocation we've been given. This is standard practice across the ticketing industry.

We're proud of the service we provide, reflected in our 4.7 Trustpilot rating, and we're always happy to help customers find the best available seats within the allocation we have.

Thanks for sharing your feedback.

Jun 30, 2026

Great customer service

I phoned and advised that I had not received a confirmation if tickets i brought

Elise the customer service person not only phoned me back after saying she may have to pass to her colleague the next day she confirmed that I had not brought the tickets as I thought but allowed me to buy the tickets there and then at which point I received a confirmation email

Excellent customer service

29 June 2026

Unprompted review

Reply from Entertainers Tickets

Jul 3, 2026

Thank you for your lovely review! We're so pleased Elise was able to help and get everything sorted for you. We'll be sure to pass on your kind words. Enjoy the show!

Jun 28, 2026

Had a query relating to a confirmation…

Had a query relating to a confirmation email for tickets I had bought. Megan replied quickly and resolved the issue in no time. Great service. Thank you.

27 June 2026

Unprompted review

Reply from Entertainers Tickets

Jul 3, 2026

Thank you for your kind review! We're delighted Megan was able to resolve your query quickly. We'll be sure to pass on your lovely feedback. Enjoy the show!

Jun 27, 2026

Incredibly quick and helpful response…

Incredibly quick and helpful response from Megan! Thank you!

27 June 2026

Unprompted review

Reply from Entertainers Tickets

Jul 3, 2026

Thank you for your lovely review, Lauren! We're so pleased Megan could help and provide a quick response. We'll be sure to pass on your kind words. Enjoy the show!

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