Enterprise Rent a Car Reviews 

Rented a van off of enterprise in Epsom, was dealt with a young Lady called karry, she was excellent at her job , was easy start to finish, van was excellent to drive and brilliant on fuel , would definitely recommend these people to anyone, many thanks again Epsom branch

You had to select at least one star to be able to leave a review, but we give NIL STARS

Would not recommend these crooks in a heartbeat! Pay the hire fees, pay the tolls, get sent an invoice for an already paid toll, will charge you the tolls and citation and forget your exist when queried. Multiple emails sent for clarification and resolution, no response. They just take you for a ride as you’re international and they bank on you not coming after them. Absolutely an unlawful and dishonest enterprise. Enterprize Crew you might want to check emails delivered 03/02/25 with validations and evidence of tolls paid and get back to me. Dishonest, dishonest dishonest.

Steer clear and go to hertz, save yourselves the agony!

From the very start of the experience things were poor and just got worse
When I tried to call my local office, the phone message you receive and have to laboriously go through is ridiculously long and totally un-customer friendly
Having finally got through (virtually losing the will to live at one point) I made my request of a medium size van to collect from 3pm the same day. 'No problem' I was told - all booked & sorted I was assured
A few hours later I received a call telling me the vehicle I had requested was not available and a substitute would be made, and the van would be ready from 4pm?!
I had been assured at 9.10am that the vehicle was available and had been booked - suddenly 2 hours later it was not available.........
I called back ( and had to go through the awful options message yet again) with a request that the local branch call to let me know the earliest I would be able to collect the van as 4pm would be a real struggle and give me problems
At 3.40pm I had a call to say the van was ready. I live 20 mins away so didn't really achieve anything! Why didn't they call sooner, they must have had an indication it would be ready earlier.....?
I arrived to collect the vehicle and this was again tedious due to issues with the mobile tablet the guy was using to process the transaction. Then there was an issue with the van not being in the right location on the system ( apparently it was showing as still being in London) and there was no way I could take the van until the correct location was showing - more delay while this was sorted
I was given no instructions on the workings of the vehicle and even had to go back into the office and ask how to start it ( due to the 'stop start' method of ignition)
At this point, I was not running very late and felt I had received pretty poor service right the way through, so I asked for a senior manager to call me. This was Tuesday afternoon, it is now Friday afternoon and guess what..............?
There are so many car rental companies out there - please do not put yourself through this pain - use someone else. I most certainly will.

We collected our hire car from Adelaide and were served by a very helpful trainee. We expected a Skoda as you advertised and I ordered, at the service counter another customer was collecting his car which he expected a Mazda. He complained that he did not want an MG that your customer service guy advised was replacing the Mazda he ordered, then your customer service guy offered him a Skoda to resolve which he accepted. What has extremely annoyed me is that the Skoda was given to the complaining customer and we got lumbered with the MG. I advised at the time I did not want the MG but advised we had no option. I specifically selected the Skoda for the 3 large suitcase capacity which the MG did not have, secondly I could have ordered an MG at a lower price.
Contacting customer service and advising them of this they simply responded they have the right to supply a similar vehicle if the one I ordered was not available. I responded to this to advise they did not address the issue correctly but no reply.

Enterprise/national/alamo at STT (USVI) airport did not treat us fairly. Their in-person price is 40 dollars higher than online reservation price. So we asked if we can book online. The manager said yes. Then in the middle of my booking, the manager suddenly said "Have you completed? If you book online, I cannot give you a same-day car guarantee", trying to force and threaten us to book with them in-person and pay extra fees. It is tricky so be aware and book in advance.

My insurance used enterprise in relation to my car repair.
My car replacement was meant to arrive this morning.
They have no cars available in my area.

Enterprise Rent-A-Car Sydenham SE23
I received a very comprehensive, courteous and professional service. From the point of collection; to matching the car to my physical and mobility needs and then the final point of return.
Staff worked alongside the AA, to ensure that at a difficult time, their service was on point and respectfully inclusive.

Customer service is disgraceful
Quick enough to take your money but the length of time to refund is unacceptable
Be VERY careful when using this firm as lots of rules and regulations in the small print that is NOT clear
I would use another company and never again will I use this firm

I rented a car for the 7th time from Enterprise Madrid Airport Terminal 4, SPAIN. I was very well received by Laura, a very friendly, humorous and bright person with an incredible smile. I was able to get a magnificent Premium car. I recommend this company, and if you are lucky, you will be treated to Laura's legendary smile. Thank you again. See you soon

Still waiting over a month for a refund of my excess after an accident that that was not my fault.

We have found the whole process and customer service of the Enterprise Damage Recovery Unit to be well below an acceptable standard. All our friends and colleagues cannot believe the delays we have experienced.

After many years of being a loyal customer we will never rent a car from Enterprise again

I rented a car at the Edimburgh airport, returned it in the same conditions i pick it up, have videos to proove it but they charged £ 2.000.- in my credit card. The telephone number provided in the email they sent is not working and they take time to reply to emails and requested more information from my side. They are scammers.

Hiring a car from Enterprise Rent -A-Car, Aqueduct Street, Preston was an absolute pleasure. A time was arranged and I was collected from my home by Naeem. Naeem was professional and friendly and the treatment I received was exceptional. Naeem answered all of my questions and discussed all aspects of the rental with me before I drove off. ⭐️⭐️⭐️⭐️⭐️ for Naeem. I will definitely recommend Naeem and Enterprise Preston. Exceptional service and excellent team.

I am disgusted with the service from the Newbury location from start to finish, a van was given to me in shocking condition, firstly the van was soaking wet on the inside and the outside where it had been hosed down, my trousers were wet for four days, there was not a panel on the van that didn’t have scratches or marks on it. Half the wing mirror was missing on the passenger side. I had to take the van to the garage after collection to put air in the front tyres due to the van pulling to the near side kerb constantly! The clutch was so high on the van that if you touched the clutch half an inch the clutch was engaged! When going up hills with bathroom furniture in the clutch was spinning. On returning the van to the rental location the girl cam straight out and bent down to the front tyre (nowhere else) and said that had damaged it and it required a new tyre! This was completely false, the tyre is below the damaged wing mirror that was obviously marked when somebody had previously hit it, and I would hazard a guess that that was the reason I had to put air in the tyres an hour after leaving Enterprise- on assuring the girl that I had not damaged anything on the van she told me her manager would speak to me, unfortunately the manager was busy and I was told she would call me, that was four days ago, in the mean time I have not received my deposit back of £200 and I have not had anything back from the rental location. I have videos of all the damage on the vehicle, I have photos of the soaking wet seats, I have photographs of me topping up the tyres an hour after renting the van on my video cam that was installed on the dashboard! I will give your company a few more days to get back in touch with me prior to contacting my local Solicitors office to take action against you and before bombarding your websites and groups with my photographs of my experience.

Couldn't provide a car through my insurace. Left me without a car despite paying for the service with Aviva. Was also lied to by advisor. Avoid at all costs.

Zero stars. Cancelled my rental without informing me. Berlin

Enterprise Rent-A-Car - Sabiha Gökçen International Airport İstanbul - Enterprise Rent-A-Car (Alamo, National Car Rental) – Absolutely the Worst Experience!

This was hands down the worst experience I’ve ever had with a car rental company. The front desk employees at this location have serious attitude problems—rude, unprofessional, and acting as if they are doing you a favor instead of providing a service. It felt like we were working for them, not the other way around.

We pay for the service and their salaries, yet they treat customers with complete disregard. On top of that, when I requested a simple adjustment—shifting my pickup and return time by just two hours—they outright refused, without any reasonable explanation. When I asked about renting an extra car for a few hours instead, they came up with an outrageous policy, saying the minimum rental is three days! Where on earth did they make up this nonsense from?

This company is completely unreliable and not trustworthy. Stay far away if you expect even the slightest level of professionalism or customer service.

Another great rental from Enterprise Lowestoft - easy to arrange, easy to pick up, easy to drop off - all in all great service every time, thanks guys!

Everything went well; except they did not tell me that I did not need to purchase the rental car insurance when your car has been in accident. Anyway, I purchased the rental insurance but have been thrown back and forth like a ping-pong. Enterprise won't refund me or my auto insurance. This was the Clinton location.

Would not recommend this company at all. Booked car rental fight (from UK to Alicante) pick car up at Alicante office flight arrival 20.20 on Saturday 16th November. Flight arrived 20.30 luckily no wait for cargo bags got to the designated area for free shuttle bus to car rental pick up location at 21.05. No shuttle bus for enterprise although lots of other car rental shuttle buses coming and going numerous times throughout our wait. Called the office 21.20 and there on every 10 minutes, no answer and no recorded message. At 22.00 got an airport taxi 5 minute ride to enterprise office to find it all closed no lights etc. we were aware of the 21.00 closing time but as our booking was accepted we expect that service to be honoured as per booking. We had to get to Torrevieja to our accommodation no alternative than the taxi ……… 85 euros and 45 minutes later we finally arrived, although minus a rental car. The purpose of our 5 night trip was to travel the Costa Blanca area with a view to finding a place/town to relocate to next year in our retirement so a car was essential. Next morning spoke to a young lady at the Alicante office after explaining in detail what happened she stated that she had been at the office until 21.15 and then changed time to 21.30. Also insinuated we must have at the wrong location for the shuttle bus and then the line was cut off. I tried several times to call back no answer, no voice message. Tried with a different number/phone ( my husband’s) answered straight away, explained again to a young man this time his name was Adue??? Promised he would talk to his manager and call back….. never did. This whole situation was so stressful, in total 27 phone calls made from 08.20 Sunday morning 17th to 13.15 and only 2 actually answered. We eventually had to get a bus back to the airport, got the enterprise shuttle bus at the place where we were the night before, the driver actually had our name on his pick list from the previous night!!! And picked up a car. We plan to visit several times more over the next few months but will not be using enterprise car rentals again. I sent feedback to them by a return email customer service survey and NEVER even received a response. If they would have at least acknowledged the issue, recompensed additional taxi’s and bus costs it would have gone a long way to make our opinion more favourable. Mrs G Towers

BEWARE…. Enterprise vehicle hire use computer estimating system ‘Audatex’ for over exaggerating repair costs using customers excess money!
Son hired a van for few days from North London branch. Unfortunately during this time whilst parked up over night in parking bay van got scratched ( which was later noted by Enterprise as minor) Although not my sons fault, it happened whilst in his care and he informed Enterprise soon as he noticed. Their contract says must not get repairs done yourself but he did ask few body shop repairs for estimates so he knew what costs he’d be looking at having to pay via Enterprise. 2 estimates and 2 quotes all between £500-£600. Upon returning van was told he had to pay £2,000 upfront there and then to cost costs ( is in contract !) To his shock actually body work repair for this minor scratch came to nearly £1,500! Plus charged him admin fee of £78 and £75 for loss of van use. And when queried bill they had made him feel he should be greatfull he had change from HIS £2,000!
Spoke to actual garage that did work in said van and was told “ if private/ regular customer repairs much cheaper though same high standard of work and time, but via business or insurance claim goes though computer estimating site and costs ( or exactly saw work ) much dearer)
Have complained and sent copies of estimates from the garages which was given prior but Enterprise’ Damageb Escalation unit says only accepts estimates from Audatex system.
Note this is NOT quotes or actual bill but estimate!! And taking from their customers £2,000 they have paid upfront!
DISGRACE!