Enter Coliving Reviews 

682
•
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 95 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported excessively long delays and months of waiting to receive their security deposits back after ending their rental contracts and moving out. People also noted that communication regarding these ongoing financial matters was extremely poor, with customer support frequently providing repetitive and generic excuses instead of actual refunds. Some reviewers were happy with the customer service, praising individual staff members for being remarkably polite, attentive, and very supportive throughout their tenancy. Consumers sincerely appreciated the prompt assistance provided with complex administrative paperwork and the quick responses they received to urgent questions during their stay.

What people talk about most

Refund

Reviewers express dissatisfaction regarding refund experiences, noting that deposits are often delayed.... See more

Staff

Customers had ambiguous experiences with staff, highlighting both dedicated assistance and significant... See more

Service

Customers consistently note ambiguous experiences with service, as reviewers share sharply contrasting... See more

Response time

Reviewers highlight ambiguous aspects of response time, as opinions on communication speed are deeply... See more

Customer service

Users describe ambiguous interactions with customer service, highlighting widespread frustration over delayed... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a good experience with Enter CoLiving. While I ran into a couple of maintenance issues during my stay, the customer service team was great. Huge thanks to Analex for being so responsive and help... See more

Rated 4 out of 5 stars

Good afternoon! I would like to share my experience of living in Enter Coliving. In general, can say that everything went well for me: I received the room that had rented in advance.... See more

Company replied

Rated 4 out of 5 stars

I would like to thank Vanessa and Sergio for their help with the paperwork! Nice team :)

Company replied

Rated 4 out of 5 stars

ANA LEX IS BEING VERY KIND WITH ME AND REMINDS ME EVERYTHING. SHE WORKS VERY GOOD

Company replied


Company details

  1. Apartment Rental Agency

Written by the company

Coliving company based in Barcelona, Spain. Renting out rooms in completely furnished apartments with all conveniences included, and a community of international people with regular events 🛋.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

682 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 32% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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2.7

All reviews

(682)

124 reviews in the last 12 months

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Rated 4 out of 5 stars

Mike for president

They are good. Prices are maybe a little bit high than private, but you have the security of a company. I have been followed by Mike. He's awesome. For everything he answer immediately even on weekends.
I had a problem in my room and the day after it's been fixed.
Super fast and with Mike you are sure that you don't have to worry about anything of the room/flat.
I arrived in May and thanks to him I get the room on the same day, with fast burocracy.

8 May 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Thank you for your enthusiastic feedback Martino! We're thrilled to hear that Mike has provided you with excellent support, ensuring quick responses even on weekends and prompt resolution of any issues. We appreciate your trust in us and look forward to continuing to provide you with a worry-free experience.

Best regards,
The Enter Coliving Team

Rated 5 out of 5 stars

Room search

Sam helped me searching for a room that suited my needs and the took care of all the renting paperwork, making it a seamless process 🙂

11 June 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving


Thank you João for your review! We're glad to hear that Sam helped you find a room that suited your needs and took care of all the renting paperwork, making the process seamless 🙂

Best regards,
The Enter Coliving Team

Rated 5 out of 5 stars

Greet experiencs

A greet experience to stay at santa madrona with the help of the cleaning lady Judith, thanks

6 June 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Thank you for sharing your experience! We're delighted to hear that you had a great stay at Santa Madrona with the help of the cleaning lady Judith.

Best regards,
The Enter Coliving Team

Rated 5 out of 5 stars

Good Guidance and Availability

I was helped by Anko, who guided me throught the process of renting an accomodation for the summer. He was very available and ready to help. Overall great experience!

31 May 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Thank you for your feedback! We're thrilled to hear that Anko provided you with good guidance and availability throughout the process of renting accommodation for the summer. We're glad you had a great experience overall!

Best regards,
The Enter Coliving Team

Rated 5 out of 5 stars

Great support

Everything was smooth and clear. Mike helped me a lot and was a great support through the process.

2 June 2024
Unprompted review
Rated 5 out of 5 stars

Broken bed repaired

I am writing this review because Enter helped me with my issue. My bed was in a bad shape but when I reported it they immediately sent a person to give me a new one. Gaston was really nice, although we didn’t speak a common language, we could solve the issue with my bed. It is a pleasure to have such a fast assistance for my problema! Thanks

27 May 2024
Unprompted review
Rated 5 out of 5 stars

Mike was such a great help

Mike was such a great help in all the process, answered always very fast and solved all of my questions with the best attitude. I highly recommend Enter as a coliving company to rent an apartment and would personally ask for Mike again

13 May 2024
Unprompted review
Rated 5 out of 5 stars

Helpful and kind staff

I had a problem with the previous room and without any issue the staff of enter Coliving helped me get a new one. I was very happy to be talking to Analex, who was extremely kind and helpful from the very beginning to the very end. I would definitely recommend renting with them if you’re a student in Barcelona.

14 May 2024
Unprompted review
Rated 5 out of 5 stars

Super attentive

I was in contact with Jop the whole time. I'd definitely recommend! Very attentive and helpful with everything. Responds very well and quickly to all my requests. Thank you for your help Jop :)

14 May 2024
Unprompted review
Rated 5 out of 5 stars

Aylin

Aylin, our cleaning lady, cleans our apartment very well! She does her job precisely and the result is good. She is also very nice towards us living here.

14 May 2024
Unprompted review

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