Our solar system is 6 months old. It went down for a week before anyone could come to fix it. It worked for a week and went down again. When they get here to work on it again it will have been d... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
crappy crappy customer service, dominated by AI and DIY. My solar has not been communicating with inverters for over two weeks already, and whenever I try to get help, I'm referred to a selection... See more
I find the enphase app and the web interface above average. There is plenty of room for improvement. Here are a few ideas to consider: -The app day's production does not update throughout the day... See more
Company replied
I have to say that here in the UK Enphase gave me excellent, responsive support when I had issues with my gateway. I was disappointed to learn that this piece of equipment only had a short guarantee p... See more
Company replied
Company details
- Solar Energy Equipment Supplier
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Information provided by various external sources
Enphase Energy is a NASDAQ-listed energy technology company headquartered in Fremont, California.
Contact info
47281 Bayside Pkwy, Fremont, CA, 94538, Fremont, United States
- (877) 797-4743
- enphase.com
3.3
Average
660 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 2 weeks
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Service is horrible
They just cant seem to get anything together, they called me for three months saying my system needed service but couldn't tell me why, I couldn't speak to anyone technical. Thier software shows no issues. I have a red led on a battery inverter, they setup a service vist 2 months out. Sent one wrong RMA part and refusing to send the right one. I cant put my life on hold to wait for a service person to replace a part that literally takes 30 seconds to change. They have wasted hours of my life on this. Just horrible service. Great hardware but I think they outsourced thier service to India and it shows. I literally sent them pictures of the fault, and the serial numbers and still no parts. Now I have to schedule my life around someone coming out and they won't even have the part!!
30 September 2026
Unprompted review
Reply from Enphase Energy
We’re sorry to hear about the frustration caused by the delays and difficulties you experienced while addressing the reported issues with your Enphase system. We understand your concerns about the red LED indication, the time taken to arrange service, and the incorrect replacement part being initially issued.
Our review found that the battery/PCU concern and the separate microinverter LED concern involved different devices. The reported PCU had recorded an ACVOOR event, and a site visit has been scheduled for October 20, 2026, at 10:00 AM to troubleshoot the PCU/battery issue.
We also reviewed the video you provided with our technical team and identified that the initial RMA was issued for the wrong device due to a serial-number mismatch. This has since been identified and corrected, and the return shipping label for the incorrect replacement has been sent to you. We are also working to ensure that the correct replacement part is provided for the reported issue.
We understand that having to coordinate a service visit and follow up regarding the replacement has been inconvenient, particularly given the time involved. Our team will continue to support the resolution of both concerns and the scheduled site visit.
If you need further assistance, please contact Enphase Energy Support at mobile-apps-support@enphaseenergy.com, and our team will be happy to assist you.
Terrible customer service
Terrible customer service from the Enphase Store. I purchase a Gateway from Enphase in July 2026, and returned the box unopened on August 11, 2026, following instructions for return they provided. After 7 weeks, 5 follow ups by phone and email, and confirmation return was received, I have still not received a credit for the return. Will not do business with them again.
29 September 2026
Unprompted review
Reply from Enphase Energy
We’re sorry to hear about the delay you experienced with your Enphase Store refund. We understand that you returned the unopened Gateway on August 11, 2026, following the return instructions provided, and that you had to follow up several times while waiting for the refund. Enphase aims to ensure that returns and refunds are processed as smoothly and promptly as possible.
The delay occurred because the returned package was not shipped through the Store return channel, which required additional time for our teams to locate the shipment, verify the returned equipment, and complete the necessary return processing. Our teams worked to confirm receipt of the returned equipment and complete the required steps so that the refund could be processed.
We’re pleased to confirm that the refund has now been processed. The funds should be credited within 5–10 business days, depending on your payment provider. We recognize that the overall timeframe was longer than expected and appreciate your patience while the return was being finalized.
If you need further assistance, please contact Enphase Energy Support at mobile-apps-support@enphaseenergy.com, and our team will be happy to assist you.
purchased solar and batteries from…Solar Optimum
purchased solar and batteries from Solar Optimum about a year and a half ago. Batteries have not worked for about 2 to 3 months now. Solar Optimum and Enphase have tried to fix the problem over the phone the last month or so to no avail. Now Enphase wants to send a tech out about 5 weeks from now. Alot frustrating as I just have gone thru 2 of the hottest months ever without working batteries. Was told by Solar Optimum that they want the batteries replaced, but Enphase is going to check it out again before going forward....Less than 2 years old, not impressed so far for 12k in 2 batteries
16 September 2026
Unprompted review
Reply from Enphase Energy
We sincerely apologize for the frustration caused by the battery issue and the extended wait for an onsite service visit. We understand how disappointing it can be to have your batteries unavailable for an extended period, especially during the warmer months.
Our support team has worked with you through remote troubleshooting steps, including battery resets, power cycles, and recalibration, to try to restore the battery operation. While these steps helped confirm the battery status, further onsite investigation was needed to identify the underlying issue with the battery PCUs and communications.
Our team has since worked with the relevant service team to move your onsite appointment forward. The service visit has now been rescheduled to October 8 at 1:00 PM, where the technician will further investigate the battery PCUs and communication issues and determine the appropriate next steps.
We appreciate your patience while our teams have been working to address the issue and move the service visit forward. We have also shared your feedback regarding the delay and overall experience with the relevant team as we continue working to improve our support experience.
If you need any further assistance, please feel free to contact Enphase Energy Support at mobile-apps-support@enphaseenergy.com, and our team will be happy to assist you.
Customer Service at its finest!
Nithya went above and beyond to help me with my system issues. Nithya sent an email to Sunstrong Management regarding the issue.
This was customer service at its finest.
6 September 2026
Unprompted review
Reply from Enphase Energy
Thank you for your kind words and for sharing your experience! We’re delighted to hear that Nithya went above and beyond to assist you with your system concerns and coordinate with Sunstrong Management. We truly appreciate your recognition of her efforts and your support. Thank you for choosing Enphase Energy!
Enphase: worst customer support
Enphase energy provides literally the worst customer support I have ever experienced. There’s no way to talk to a personon their customer support team by Phone. They seem to have only human chat bots possibly with AI assistance, any problem you might be trying to resolve, with one of their solar system gateways for instance, will take a huge amount of time. In my case, I am still off-line and they were not really willing to help me resolve my solar system connectivity issue. They seem to engineer a good product, followed by decent sales, but completely undone by lousy customer support. I can’t recommend enough to avoid using this company.
9 September 2026
Unprompted review
Reply from Enphase Energy
We’re sorry to hear about your experience and understand how frustrating it can be when connectivity issues remain unresolved, especially when your system is offline. We’d like the opportunity to review your case and help move this forward.
Please reach out to us at mobile-apps-support@enphaseenergy.com with your site ID and detailed information regarding the issue you are facing. Please include the subject line: "Case number 20544269 – Attn: ORM Team".
We’ll prioritize your case and will be happy to assist you in the best possible manner.
Getting help from Enphase if your Enphase Solar System stops working
I have an Enphase solar system which was installed about 9 years ago using micro-inverters and a gateway which collects the information from the micro-converters and sends it by my network back to Enphase.
Every month I have been informed how much has been produced that month. So if Enphase doesn't receive this information then their software doesn't allow the electricity to be sent to my mains power supply! No output!
On April the 16th 2026, I was informed that no information was being sent to Enphase so they stopped supplying energy to my mains power supply. The gateway was showing no output. This is how it has remained up to the date of this review.
I have contacted Enphase many times, made complaints and used aI. Enphase have acknowledged my problem. But have not done anything about it. Unfortunately the original supplier of the system went out of business soon after they supplied it.
A warning.
If you have such a system and your supplier has gone out of business in the UK and you are not under warranty from Enphase, then I think you will find it very very difficult to get useful help from Enphase directly.
For instance If you look for information on suppliers from Enphase then you are taken to a page which gives a list of suppliers from almost every other country except the UK! Clicking on the top of that page gives you the UK site but gives no information on suppliers! Apparently that information used to be there.
Please be aware of all this if you are considering installing an Enphase system.
At the moment I have found one supplier who is prepared to help. Whether he will do that, I do not know. He is an installer so he must know how to fix my problem I will post back here if he fixes the problem.
Since then (it is now 13/09/26) He hasn't contacted me again and I have not heard from Enphase themselves. Fortunately I have found out what was wrong and I have corrected it and it is now working!
However I still have grave misgivings about Ensphase and I would suggest people considering Enphase should carefully weigh up the reviews at Trustpilot before going for an Ensphase micro-inverter system. (This part I have not changed) Enphases reply doesn't address the problems I had, I would at least have expected an apology for the way I was treated. IN THE WHOLE OF THE REST OF THE WORLD, it seems to be easier to get help from the website but only the UK has it's own version of the website which just doesn't give information on authorised Enphese installers!!!
10 September 2026
Unprompted review
Reply from Enphase Energy
We’re sorry to hear about the difficulties you’ve experienced with your system and locating an installer near you.
We’d be happy to help you locate an Enphase installer in your area who can assess the system and assist with the Gateway issue. In cases where the Gateway is no longer functioning as expected, the issue may be addressed by replacing the Gateway at the site. A replacement Gateway can be purchased(https://enphase.com/en-gb/store/communication) for the system, after which an installer can assist with the installation and commissioning or you can commission the Gateway directly with technical documentation/support team help.
An email has been sent to you with installers who are offering services in your area and the gateway information which you use to replace your existing Gateway. Your patience and understanding are highly appreciated.
Atrocious reliability
I've had a 19 panel system since 2011 - So far I've lost MOST of the microinverters - including replacement ones to the tune of about 3-4 a year after about year 4. The system is currently 80% dead and my service company has started charging for labor to swap them out - so I have no incentive to actually repair the system. I get my SRECs either way, so whatever.
29 August 2026
Unprompted review
Reply from Enphase Energy
We understand how frustrating it must be to experience repeated microinverter failures, particularly with the system now operating at significantly reduced capacity. Under Enphase’s warranty policy applicable to the M215, replacement-related charges are covered for the first 2 years from the date of installation, subject to the applicable warranty terms. After this period, labor or service charges may apply depending on the service arrangement and installer.
For reference, you can review the M215 Warranty document here:
https://enphase.com/download/january-2011-m215-warrantypdf
It’s also worth noting that replacement microinverters benefit from subsequent product improvements and are designed with enhanced durability and reliability to help minimize the likelihood of future failures.
For any further questions or assistance, please contact our support team at mobile-apps-support@enphaseenergy.com. If you can provide your Site ID and relevant system details, the team can review the available information and advise on the appropriate next steps.
Everyone was polite and accommodating …
Everyone was polite and accommodating and very patient. I made several calls and I don't remember the dates/
26 August 2026
Unprompted review
Reply from Enphase Energy
Thank you for sharing your experience! We’re delighted to hear that our team was polite, accommodating, and patient throughout your interactions with us. We truly appreciate your trust and support, and we’re grateful to have you as part of the Enphase community!
The thermostat is a good product
The thermostat is a good product. Easy installation process. The schedule part of the thermostat is difficult to understand cause you need to start at 0000 work to 2400. So if you need your night time to run form 1600 to 0800. You have to start an add a night form 0000 to 0800, then add a day and then a night. Cause if you don’t it won’t know when to end the day. So then you do your day then night to finish it by doing 1600 to 0000. Plus doing the AI part , I can’t do cause I can’t update my profile right when adding the electric company part.
15 August 2026
Unprompted review
Reply from Enphase Energy
Thank you for sharing your detailed feedback! We’re glad to hear that you’re enjoying the thermostat and found the installation process easy. We also appreciate you highlighting the challenges with scheduling and updating your electricity provider profile. Your feedback is valuable and helps us identify areas where we can improve the experience. Thank you for choosing Enphase Energy!
delivery of the replacements were fast
delivery of the replacements were fast. after the out of warranty microinverter replacement by my contractor, i did not expect Enphase to retire the old and commision the new ones, but they did.
10 August 2026
Unprompted review
Reply from Enphase Energy
Thank you for sharing your experience! We’re glad to hear that the replacement was delivered quickly and that our team was able to help retire the old microinverter and commission the new one after the replacement. We appreciate your positive feedback and are happy we could make the process easier for you. Thank you for choosing Enphase Energy!
solar systems
My system is warrentied for full service and 25 years for limited warrenty. I had 10 of my microinverters stop working within the 15 years full warrenty. They sent new Microinverters and we had them installed. The only problem is the warrenty doesn't cover reinstalling the microinverters. So, when someone says full warrenty double check if full is full because mine wasn't but should have been.
18 August 2026
Unprompted review
Reply from Enphase Energy
We acknowledge the disappointment you’ve experienced regarding the warranty coverage and the cost of having the replacement microinverters installed.
We would like to clarify that warranty coverage for the equipment and labor reimbursement have different terms and coverage periods. For M-Series microinverters, the device warranty is valid for 15 years, while IQ Microinverters have a 25-year device warranty. In your case, we understand that the affected microinverters were replaced under the applicable device warranty, and replacement equipment was provided.
Please note, however, that the labor reimbursement period is separate from the device warranty period and is valid for 2 years. Labor charges for any replacement within 2 years will be reimbursed by Enphase. You can review the complete warranty terms and coverage details on Enphase's warranty page.
Your feedback regarding the clarity of the warranty coverage has been shared with the appropriate team as we continue working to improve the customer experience.
If you have any questions regarding the warranty coverage for your specific system or require further assistance, please feel free to contact Enphase Energy Support at mobile-apps-support@enphaseenergy.com, and our team will be happy to assist you.
Dysfunctional Solar and Battery system
My system was installed a year ago, and it worked fine up until February when I noticed that the batteries (2 of) were not charging evenly or charging to the settings I had set. This progressively got worst, so what started as a minor difference started to get more extream, resulting in a "BMU Low voltage warning". I reported a problem and after a couple of weeks of complete inaction, I discovered that Enphase had cancelled the problem ticket, because they had not found any error. They didnt look very hard because I sent them screen prints, and I still had the problem. Enphase tried to open a new ticket for the problem, but I insisted that they reopen my initial ticket which they did. My batteries still do not charge evenly, or to the settings I have set, and have on occasion, failed to charge altogether. Enphase are still trying to resolve the issues I reported months ago, and to make matters worse, I have now been told not to use Power Match functionality because it exaserbates the problems, and today I noticed that the battery charging settings for my system have been changed, but not by me.
Enphase are insisting that these are firmware problems and should be resolved with new releases (still months away). It like I have been sold a prototype system, to help Enphase develop something that may work correctly at some point in the future.
I have solar with enphase inverters, an envoy gateway, and 2 x 5P batteries. If my problems are because of firmware, every similar system to mine must be experiencing the same problems right now?
I am currently using the HIES arbitration service, UK trading standards, etc, to get my money back from Bliss Eco Energy (installers) to obtain a solution that actually works as it should.
My advice. Avoid.
14 August 2026
Unprompted review
Our technician was so helpful and…
Our technician was so helpful and walked us through the process and kept us informed as to how long each step would take. This was a follow up from my call a few days ago. Great Service!!
7 August 2026
Unprompted review
Reply from Enphase Energy
Thank you for sharing your experience! We’re delighted to hear that our technician was helpful, kept you informed throughout the process, and clearly explained each step. It’s wonderful to know you received great service during your follow-up. We truly appreciate your support and for choosing Enphase Energy!
I called because a micro inverter in my…
I called because a micro inverter in my system is out and has been for over a month.
They gave me a list of installers, but they are unhappy with the price I was quoted. I mean so am I since I got to pay it! Then the guy on the other end of the phone was very hard to understand while he proceeded to explain to me that I needed to shop around and find a cheaper installer to come fix the problem. The system is only 4 years old and this is the 3rd time it's happened.
Solar was not a good investment!
3 August 2026
Unprompted review
Reply from Enphase Energy
We sincerely apologize for the frustration and inconvenience you've experienced while trying to get your system restored.
We have reviewed your case and confirmed that the affected microinverter's PV module requires an on-site physical inspection by a qualified installer. The inspection is needed to check the associated solar panel, as the microinverter is receiving low DC voltage from the panel.
We understand your concerns regarding the quote you received. However, since on-site installation, inspection, and repair work are performed by installers, Enphase is unable to determine or control the pricing they charge for service visits. If you would like to obtain additional quotes, you can use our Installer Locator to find another certified Enphase installer in your area: https://enphase.com/installer-locator.
If you are unable to find an installer near your location, you can enroll in Enphase Care, a support program designed specifically for homeowners for onsite maintenance. You can learn more and enroll here: https://care.enphase.com/signup.
Your feedback regarding your support experience and the communication during your call has been acknowledged. Please be assured that we are continuously working to improve the customer experience, and we truly value your feedback.
If you need any further assistance, please feel free to contact Enphase Energy Support at mobile-apps-support@enphaseenergy.com, and our team will be happy to assist you.
I am extremely disappointed with my…
I am extremely disappointed with my experience and the lack of support I have received with my solar system.
My original installer went out of business in April, and I was left trying to figure out on my own how to get help. It took me going down a complete “rabbit hole” just to find a phone number and someone willing to assist me.
I brought my account current over a month ago, yet my system has still not been properly restored. My system had a padlock issue, and after finally receiving an access code, I was able to turn it back on myself. However, my Enphase batteries are still not working. They are not communicating, they are not storing energy, and they are not providing the backup power I am paying for.
I have reported this issue, but no technician has come to my home to resolve it. Meanwhile, I am paying approximately $650 a month for my solar payment while also paying double my normal electricity costs because the system is not functioning. This has created a serious financial hardship.
I have also been told refinancing may be an option, but I have not received any follow-up or help despite multiple attempts to get answers.
I am asking Enphase and everyone involved to please take ownership of this situation, send a technician to properly repair my system, and work with me on a fair resolution, including reviewing payment relief and refinancing options.
Customers should not have to fight this hard to get support for a system they are paying thousands of dollars for.
30 July 2026
Unprompted review
Reply from Enphase Energy
We’re truly sorry to hear about your experience and understand how frustrating this situation must be. This is not the level of service we strive to provide.
With respect to your concern about a technician visit, we'd like to clarify that Enphase dispatches technicians directly only for storage parts replacements on case to case basis or for customers enrolled in the Enphase Care program. To review your concerns in detail and determine the most appropriate next steps for your system, please email us at mobile-apps-support@enphaseenergy.com with your Site ID (or the email address associated with your Enphase account) and include the subject line: Case #20330628 – Attn: ORM Team. Once we receive your details, our team will review your case on priority, investigate the issues you've reported, and coordinate the appropriate next steps to assist you.
Your experience is important to us, and we are committed to improving our support experience. Thank you for bringing this matter to our attention—we appreciate the opportunity to investigate your concerns and work toward a satisfactory resolution.
UK support very good
I have to say that here in the UK Enphase gave me excellent, responsive support when I had issues with my gateway. I was disappointed to learn that this piece of equipment only had a short guarantee period, which meant that I had to either replace it or go without. But that isn't the fault of the support person, who conscientiously looked after me and all my questions.
31 May 2026
Unprompted review
Reply from Enphase Energy
Thank you for sharing your experience! We’re pleased to hear that our UK Support team provided excellent and responsive assistance with your Gateway concerns. We also truly appreciate your continued trust in Enphase and are delighted to hear your system has been working problem-free for 10 years. Thank you for choosing Enphase Energy!
My system has worked problem free for…
My system has worked problem free for 10 years what could be better, fantastic product!
28 July 2026
Unprompted review
Reply from Enphase Energy
Thank you for your wonderful feedback! We’re thrilled to hear that your Enphase system has worked problem-free for 10 years. It’s fantastic to know you’ve had such a positive experience with our products. We truly appreciate your support and for choosing Enphase Energy!
I had a great communication experience…
I had a great communication experience with Muhammed. I never once got frustrated talking with him in solving my issue with IQ Gateway. Working with Enphase a great company.
25 July 2026
Unprompted review
Reply from Enphase Energy
Thank you for your kind words and for sharing your experience. We're delighted to hear that Mohammed provided you with a smooth and positive support experience while resolving your IQ Gateway issue. We'll be sure to share your appreciation with him. Thank you for choosing Enphase Energy.
Great Phone Customer Support
I hadn’t checked the functioning of my solar panels on the Enphase app for a few months. When I tried to use the app the information wouldn’t load - spinning wheel syndrome. A customer service representative, named Muhammad, patiently walked me through reinstalling the app which mad the connection to my panels. He also gave me some tips on how to compare past performance of the panels to current performance. That was my original objective when I first tried and couldn’t download the information on the app.
Thank’s Muhammad!
16 July 2026
Unprompted review
Reply from Enphase Energy
Thank you for your wonderful review and for taking the time to share your experience. We're delighted to hear that Muhammad was able to patiently guide you through reinstalling the Enphase App, restore your connection, and help you access the information you were looking for. It's great to know he also shared helpful tips on comparing your system's past and current performance. We'll be sure to pass along your kind words to Muhammad. Thank you for choosing Enphase Energy!
14 of my 35 solar panels quit producing…
14 of my 35 solar panels quit producing energy according to their Enlighten app. I want the problem fixed under warranty. They want the installer to look at it first. The installer is out of business. They e-mailed the installer anyway and are waing for a response. Good luck! They want to charge me look at the warranty issue even though they have been to my house for free in the past when the installer was unable to resolve a problem.
13 July 2026
Unprompted review
Reply from Enphase Energy
We sincerely apologize for the frustration and inconvenience you've experienced while trying to get your system restored.
We have reviewed your case and confirmed that the affected 14 microinverters stopped producing on the same date. Based on our remote diagnostics, an on-site inspection is required to determine the root cause, as the issue appears to be related to field wiring or the AC branch circuit rather than the microinverters themselves. Since these checks require physical testing, they cannot be completed remotely.
Since your original installer could not be reached. As a result, we recommended the following options for obtaining on-site assistance:
Installer Locator: You can use the Installer Locator tool to find a certified new installer/maintainer in your area: Find Solar Installers Near Me | Local Solar Installers
Enphase Care: Enphase has recently launched Enphase Care, a support program designed specifically for homeowners who do not have an active installer. You can learn more and enroll here: https://care.enphase.com/signup.
Please note that all on-site service visits arranged by Enphase are chargeable, regardless of the nature of the issue. We understand your concerns regarding the associated costs and this may be frustrating, particularly when your original installer is no longer available. Your feedback has been shared internally as we continue working to improve the support experience for customers in situations like yours.
If you need any further assistance, please feel free to contact Enphase Energy Support at mobile-apps-support@enphaseenergy.com, and our team will be happy to assist you.
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