Overall straightforward and intuitive booking process for my Marseille car hire but let down slightly in one area. The terms and conditions state that any driving license endorsements have to be highl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All fine except for trying to sell insurance when it was already provided by the car rental firm itself. Very much made to look like one won't be covered unless purchasing from Enjoy.
Company replied
It was a genuine discount as I had checked the company website beforehand and got slightly more discount with Groupon. Fairly easy to redeem and book. No hidden fees
Company replied
Fairly clear site. But as usual the initial sections give a misleading impression that the various insurances are included. Should be made clear that these are in fact extras
Company replied
Company details
Written by the company
EnjoyTravel.com is a global travel comparison platform that helps customers compare car hire, hotels, airport parking, airport lounges and travel extras in one convenient place. With a leading edge against other travel comparison brands, we focus on comparing the widest range of big brands and local ones too, offering the biggest choice and best prices. We enable you, our customer to search and compare prices, rental terms and key conditions from a wide network of trusted international and local providers, making it easy to compare options side by side and choose the best value for each trip. Our focus is on transparency and simplicity. We aim to clearly present pricing, inclusions, exclusions and important rental information upfront, so travellers can make informed decisions before they book. By bringing multiple suppliers together into one comparison experience, with a slick express payment checkout built using the latest technology, we help customers save time and money while increasing choice and flexibility. We support customers before, during and after travel, working closely with our partners to maintain high standards and resolve issues efficiently. Whether travelling for business or leisure, EnjoyTravel.com is designed to make comparing and booking travel straightforward, competitive and reliable worldwide.
Contact info
Borers Arms Road, RH10 3LH, Copthorne, United Kingdom
- 0330 165 9369
- hello@enjoytravel.com
- enjoytravel.com
4.4
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Uncontactable if you have any problems
Avoid as the customer service is poor
I had an issue on collecting the car as I did not realise the company did not accept amex for deposit. Whilst I understand that this was my issue and my oversight, I was advised by the rental company to contact EnjoyTravel.
I tried calling them (in office hours) on 6 occasions, each time being put in a queue for 5 minutes and being told no-one was available and to leave a message. I left 2 messages and to this point (5 days later) have not been contacted back. I was therefore left after an early morning and long flight unable to collect the car and with no one to contact for assistance
I'm sure they will respond stating it was my fault for not reading the agreement (which I accept) as they seem unwilling to address the issue of no-one being able to call for help despite being at 11:00 on a Friday
31 July 2026
Unprompted review
Went well easy
5 August 2026
very easy to book
5 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
first time using the site
4 August 2026
Reply from EnjoyTravel.com
sunny kem,
We appreciate you trying our site for the first time. We hope your experience was positive, and we look forward to assisting you again.
EnjoyTravel.com
Very easy booking
4 August 2026
Reply from EnjoyTravel.com
We are so pleased to hear that you found our site easy to use and friendly. Thank you for your positive feedback; we appreciate it very much!
EnjoyTravel.com
Reply from EnjoyTravel.com
We are so pleased to hear that you found our site easy to use and friendly. Thank you for your positive feedback; we appreciate it very much!
EnjoyTravel.com
Great fast and good prices
4 August 2026
Reply from EnjoyTravel.com
Jack,
We're so pleased you found our service great, fast, and appreciated our good prices. Thank you for your wonderful feedback!
EnjoyTravel.com
reliability
4 August 2026
Reply from EnjoyTravel.com
We are so pleased to hear that you found our site easy to use and friendly. Thank you for your positive feedback; we appreciate it very much!
EnjoyTravel.com
Transaction was seamless
4 August 2026
Reply from EnjoyTravel.com
We are so pleased to hear that you found our site easy to use and friendly. Thank you for your positive feedback; we appreciate it very much!
EnjoyTravel.com
Reply from EnjoyTravel.com
We are so pleased to hear that you found our site easy to use and friendly. Thank you for your positive feedback; we appreciate it very much!
EnjoyTravel.com
Reply from EnjoyTravel.com
We are so pleased to hear that you found our site easy to use and friendly. Thank you for your positive feedback; we appreciate it very much!
EnjoyTravel.com
Reply from EnjoyTravel.com
Malgorzata,
We're so glad you're looking forward to your experience with us. We appreciate your positive feedback!
EnjoyTravel.com
Car hire
Overall straightforward and intuitive booking process for my Marseille car hire but let down slightly in one area. The terms and conditions state that any driving license endorsements have to be highlighted at the time of booking. However, there appeared to be no way of doing so. The online chatbot assured me this was targeted at UK hires only which was of some help.
4 August 2026
Reply from EnjoyTravel.com
Martin Allison,
We appreciate you sharing your feedback regarding your car hire booking process. We are glad to hear that the overall experience was straightforward and intuitive. We understand your concern about the driving license endorsement declaration and the lack of a clear option to highlight this during booking. We are actively reviewing our terms and conditions presentation for international hires to ensure clarity and ease of use for all our customers. Your comments are valuable as we continuously work to improve our services.
EnjoyTravel.com
Reply from EnjoyTravel.com
Thomas brannan,
We're so pleased to hear that you found our service easy and simple to use. Thank you for your positive feedback; we truly appreciate it.
EnjoyTravel.com
Reply from EnjoyTravel.com
We are so pleased to hear that you found our site easy to use and friendly. Thank you for your positive feedback; we appreciate it very much!
EnjoyTravel.com
Booking process easy. Price better than other sites.
Booking process easy, good discounts so made the price cheaper than elsewhere. Apparently includes cancellation. Haven't had to deal with customer service so can't comment of this.
4 August 2026
Reply from EnjoyTravel.com
Eileen Wood,
We're delighted to hear that you found our booking process easy and that our discounts made your price more affordable! We aim to provide excellent value and a straightforward experience.
EnjoyTravel.com
Reply from EnjoyTravel.com
Derek,
We're so glad you found our website easy to navigate and appreciate our loyalty bonuses! We truly value your positive feedback.
EnjoyTravel.com
Reply from EnjoyTravel.com
customer,
We're so pleased you found our prices good and the booking process easy. Thank you for your wonderful feedback!
EnjoyTravel.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.