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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being amazing, friendly, and welcoming, creating a comfortable and relaxing atmosphere. Many people highlight the exceptional talent of the artists and the high quality of the products, particularly their tattoos and piercings. Consumers frequently mention the professional and efficient service, with many appreciating the personalized approach and clear aftercare instructions. However, some customers reported dissatisfaction with specific experiences, noting issues such as late arrivals, perceived rudeness, and a lack of enthusiasm from one staff member during an event. There were also mentions of a rushed service and concerns about certain practices.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff as friendly,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the friendly and... See more

User experience

People report positive experiences with user experience. Customers consistently describe their visits as... See more

Product

Reviewers mention positive feedback about the product. Customers are consistently delighted with their... See more

Based on these reviews

Rated 5 out of 5 stars

I have had Tatts from both Zo and Steph, and also had multiple piercings here too. I cannot recommend highly enough. Such amazong artists and wonderful humans who are an absolute pleasure to be around... See more

Rated 5 out of 5 stars

Zoe is an incredibly talented person/artist who used a design i chose but made it so much better by adjusting it to fit my anatomy perfectly. Brilliant ear tattoos that i couldnt be happier with. Als... See more

Rated 5 out of 5 stars

Enigma is such a welcoming space for tattoos/piercings, from booking all the way through to completion. Alex did an incredible job, pulling together three vague concepts into one piece, taking care... See more

Rated 5 out of 5 stars

The whole team at Enigma were absolutely lovely and made me feel so relaxed and calm whilst having my first tattoo. Steph created the most gorgeous whale shark design for me and I’m absolutely obsesse... See more

Rated 5 out of 5 stars

We booked Steph & the tattoo van for our wedding on 13/09, and it was one of the best things we did to add to our day. Myself and my now husband had matching tattoos which we sent over before hand, an... See more

Rated 5 out of 5 stars

I got an impulse tattoo when I saw they were during walk-ins during the Cheltenham pride festival. I was fairly nervous about the pain level of a tattoo (I have a few piercings but the pain only... See more

Rated 5 out of 5 stars

I have a lot of tattoos done in a variety of studios, so have plenty to compare to. Can’t wait to go back for my next piece. Very clean studio with great people working there and the right kind of... See more

Rated 5 out of 5 stars

I've used Enigma since my very first tattoo and each time Steph and the team have been beyond amazing. Always friendly, relaxed and helpful to a fault. Honestly the most comfortable experience anyone... See more

Rated 5 out of 5 stars

Great experience getting pierced by phoenix, very welcoming staff, a very nice and clean process, was fast too, almost painless. And they look awesome. Will certainly visit them again. Perfect thank y... See more

Rated 5 out of 5 stars

So I’ve been using Enigma for all my tattooing and piercing over the past two years or so. They’ve got a talented team that I’ve got confidence in, and I particularly like the friendly and welcoming v... See more

Rated 5 out of 5 stars

Phoenix is such a great and gentle person. She provides reassurance and gives full information. She looked after me really well at both visits and I would highly recommend Enigma Studios.

Rated 5 out of 5 stars

Another exceptional tattoo by the guys at Enigma. I’ve had several colourful pop art style tatts recently, and all of them are amazing! The studio is very clean, and well run, and the staff are very p... See more

Rated 5 out of 5 stars

Another amazing tattoo completed by Steph from Enigma.The attention to detail and customer service are second to none. I’d never go anywhere else for my tatts. The guys at Enigma are incredible artist... See more

Rated 5 out of 5 stars

First time coming to Enigma and it was a 5* experience. Loved the studio, felt super inclusive compared to some others I have been to. My artist was Zo, she was so sweet and helped me to get exactly w... See more

Rated 5 out of 5 stars

I had the lovely Phoenix do my 2 tattoos It wasnt my first tattoo, but it was my first visit to Enigma. It took a few goes to get the stencil tattoo in the right place, but she was very patient and... See more

Rated 5 out of 5 stars

I am obsessed with my new Tattoo! Zoe is so f****** talented! The whole experience of my day session was amazing. All staff are super friendly and very cool and the shop is a total vibe. Zoe... See more

Rated 5 out of 5 stars

Was tattooed by Zoe she did an amazing job and we did a 11 hour session to get the beautiful outcome of my two shoulders tattooed. All my co-workers have commented on how beautiful the details are and... See more

Rated 5 out of 5 stars

Steph and the rest of the team were amazing, friendly, and make you feel welcome, Steph is an amazing tattooist and discussed designs in detail before commencing, she consistently asked if I was ok a... See more

Rated 5 out of 5 stars

Had the best experience with Enigma, their studio is immaculate and beautiful. The staff are so friendly and make you feel at ease immediately. It's the only place I will go!

Rated 5 out of 5 stars

Lovely environment lovely people Alex did my tattoo, he was awesome, super kind and felt very comfortable with him. Def be back soon for another 😝

Rated 1 out of 5 stars

Posting on here as it appears my review magically disappeared off google 👀 Well where to start. This was the highlight of my best friends wedding having a tattoo van.. Let’s just say, di... See more

Rated 5 out of 5 stars

Steph is so talented, I wouldn’t want to use anyone else, especially for such fine detail. I only had a small tattoo done this time but I will be back for more :)

Rated 5 out of 5 stars

Zoe is amazing, listened to what I wanted and made sure it was exactly as I envisioned before tattooing it so beautifully. Thank you! 😊

Rated 5 out of 5 stars

Great experience for my piercing. Steph was efficient and professional, and I barely felt a thing. Will absolutely go back to get more done!

Rated 5 out of 5 stars

Enigma is awesome. Steph & Phoenix were amazing. Definitely going back for more piercings and maybe some tattoos!

Rated 5 out of 5 stars

Made me feel so comfortable and relaxed especially going in by myself. The workers are lovely and very welcoming. Will definitely be going back!

Rated 5 out of 5 stars

Good customer service, friendly and welcoming atmosphere and I felt very at ease and relaxed. I would highly recommend and will certainly be back.

Rated 5 out of 5 stars

Very friendly service. The lady who did the nose piercing was fantastic. Everything was professional. I highly recommend it.

Rated 5 out of 5 stars

Great service. Sam was absolutely brilliant. Am so happy with my tattoo so much so that I've already booked another one.

Rated 5 out of 5 stars

First ever tattoo and I chose a day sitting with the amazing Zoe! She was fab!!! She took all my ideas and merged it all into one! I honestly cannot wait to go back for another one! I’m addicted😍 Tha... See more

Rated 5 out of 5 stars

Great experience and Griff was very thorough with what I wanted and redesigned my tattoo a bit for me. Cant fault him at all!

Rated 5 out of 5 stars

Nice , welcoming place. Warm and professional people. Job well done. Reasonable price for piercing.

Rated 5 out of 5 stars

Absolutely fantastic from booking through to tattoo so helpful and friendly that goes for the entire team highly recommend them also think it's amazing they attend events

Rated 5 out of 5 stars

Super chilled experience, Phoenix was very friendly and made my worries disappear about getting my nose pierced

Rated 5 out of 5 stars

Great friendly service and helpful when I had to pop back in a week later as I had knocked the ball from my piercing

Rated 5 out of 5 stars

They are so brilliant and friendly - makes having a tattoo so much less scary

Rated 5 out of 5 stars

Such a cute little parlour! Friendly and so easy to book! Thank you for being so patient with my piercing!

Rated 5 out of 5 stars

Friendly staff, clean premises and would definitely recommend.


Company details

  1. Tattoo and Piercing Shop

Written by the company

Tattoo studio based in Cheltenham, home to 4 resident tattoo artists, a professional piercing boutique and coffee lounge. Enigma runs a mobile tattoo bus service for weddings, festivals and events.


Contact info

4.9

Excellent

TrustScore 5 out of 5

99 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Professional and welcoming

Steph was very professional. My daughter was put at ease with Steph’s calm and friendly manner. The piercing was efficient and my daughter felt very little pain. The staff were very welcoming.

9 February 2025
Rated 5 out of 5 stars

Fabulous

Zoe really put me at ease & explained everything to me . My tattoo & my daughters are amazing

4 February 2025
Rated 5 out of 5 stars

Navel piercings

My daughter had her belly button pierced - very professional and great after care instructions - would 100% recommend

9 January 2025
Enigma Studios logo

Reply from Enigma Studios

Thank you for your kind words! it means a lot to our piercer! we hope the healing journey is going smoothly! <3

Rated 5 out of 5 stars

Professional, caring and highly competent

Really professional staff, daughter had a naval piercing and the staff couldn’t have been more attentive, explaining the process, ensuring she was ok, talking her through each stage as well great hygiene and a nice selection of piercings. I felt like they really knew what they were doing as well as a great manner. Would recommend!

1 January 2025
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Reply from Enigma Studios

Thank you so much for your kind words! It means the world to our piercer that you thought this! We hope the healing process is going smoothly <3

Rated 5 out of 5 stars

Excellent service

Excellent service, friendly staff, hygienic and comfortable salon.

2 January 2025
Enigma Studios logo

Reply from Enigma Studios

Thanks Melanie, means the world to us! We hope your tattoo is healing nicely x

Rated 5 out of 5 stars

Fantastic studio

Fantastic studio! Girls were fantastic and made the experience all the better with professionalism and they clearly know their stuff.
A welcoming environment!
Tattoo and piercings, well worth it. Highly recommended 👌

1 January 2025
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Reply from Enigma Studios

Thanks Matt for your kind words!

Rated 5 out of 5 stars

Amazing

Amazing, friendly accommodative staff
Sterilised, welcoming and decorated environment

Best experience <3

28 December 2024
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Reply from Enigma Studios

Thank you so much for your kind words Lucy! We hope your healing process has been going smoothly <3

Rated 5 out of 5 stars

Great experience having my 10 year…

Great experience having my 10 year old’s ears pierced, they were very gentle and clear about what they were doing and she’s thrilled with her ears! Thank you 🙏

8 December 2024
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Reply from Enigma Studios

Hi Harriet, Jess is thrilled that you had a great experience with her and your daughter is still very happy with her new sparkly additions <3

Rated 5 out of 5 stars

Great experience - recommended

Great virtually painless experience from a skilled artist.

Very happy with the first part of my Egyptian sleeve.

Would not hesitate to recommend & look forward to my next session in January 😎

5 December 2024
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Reply from Enigma Studios

Thank you for sharing such kind words Steve, we are so excited to have you back to continue your sleeve!

Rated 5 out of 5 stars

Jess was amazing

Jess was amazing, at both the curation and piercing. Explained everything clearly and listened to exactly what vision I had and helped me plan to make that a reality. I would recommend Jess to anyone looking to get pierced.

7 November 2024
Enigma Studios logo

Reply from Enigma Studios

Thank you so much for your kind words Charlotte, it really does mean the world that you have taken the time to share your experience. Jess cannot stop talking about how obsessed she is with the outcome of your curation! <3

Rated 5 out of 5 stars

10/10 recommend

My first tattoo experience was with Enigma and now I wouldn’t go anywhere else. The staff are absolutely lovely and patient 100% recommend

6 November 2024
Enigma Studios logo

Reply from Enigma Studios

Thank you for taking the time to share your first tattoo experience with us, it means the world!

Rated 5 out of 5 stars

Nose piercing

Love it everytime I come for a new piercing always friendly and welcoming and have a nice chat at the same time

25 October 2024
Rated 5 out of 5 stars

So welcoming,everyone is so…

So welcoming,everyone is so friendly,whilst there you always feel like part of the family.wouldn’t go anywhere else for a tattoo you guys are the best highly recommend I’m always passing on enigma for your go to thank you for everything p.s if your planning a wedding then have Steph & gang there to give you the most memorable day ever x

10 August 2024
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