I have used this site multiple times now and the experience has been positive every time. I’ve had a variety of shirts from all over the world end have enjoyed getting my friends involved too, Somet... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered a X2 World Cup boxes. Really happy with both shirts! I got a Cape Verde shirt, the underdogs of the World Cup and most memorable team plus a lovely comfy kit. My partner received a Belgium shi... See more
Ordered an INTERNATIONAL shirt and received a CLUB Real Betis shirt When explaining this situation to the customer services team they told me they wouldn’t exchange it and will send the shirt back.... See more
Company replied
Ordered a load of mystery boxes for my under 7s end of season presentation. Ben delivered and then some. Some really great shirts that the boys loved including Borussia Dortmund, Feyenoord, Italy, Hol... See more
Company details
Written by the company
How it works - 1. choose the mystery box you want - 2. pick your size - 3. Choose any teams/ leagues you want to avoid - 4. Order your mystery shirt - 5. Unbox our unique mystery shirt
Contact info
United Kingdom
- enigmafootball.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service, ordered the wrong sizes (completely my fault). Emailed Ben and he changed the order no fuss. Most other places would’ve made me cancel and reorder which would’ve been annoying. On top of that I got some really sick and unique football shirts that I had never seen before! Would recommend!
Retro Mystery Boxes
First 2 Retro Mystery Boxes i received were top quality and great teams AC Milan Away Shirt 1995 and Inter Milan Away Shirt 1992.....will be getting a Retro Mystery Box again 100% cant wait to see what i get next.....
Football shirt
Ordered a shirt and got a gorilas fc shirt who are they what a rip off my son bought it for me he was so disappointed

Reply from Enigmafootball
delighted with my shirts always really…
delighted with my shirts always really fast delivery and exciting to open.
Enigmafootball review
The packages comes on time and in good condition. The kits they send are good quality kits. This is my second time ordering from them. The first time I got a Rangers Home kit which I wear often. My second time, I decided to get a monthly subscription where I can get mystery kit every month for a cheaper price. For the people who likes football kits, I would really recommend buying from Enigmafootball.
Hotel California
Cancelled subscription. Received email
Saying they were getting order ready. Cancelled again. Just got email saying order dispatched. Don’t sign up…Hotel California.

Reply from Enigmafootball
Poor quality shirt
Poor quality shirt.
Comes up at least 4 sizes too small from purported size.
Cancelled subscription immediately. Can return short but this is at my cost.

Reply from Enigmafootball
Brilliant service overall both times…
Brilliant service overall both times I’ve ordered its been top quality with beautiful shirts would 100% recommend ordering with enigma if you are looking to get a mystery shirt
Amazing service and product
Amazing service and product, would highly recommend them
Excellent service
Excellent service from Ben when querying a delivery over the busy Christmas period. My son absolutely couldn't be happier with the shirt he received and we will definitely order again.
We ordered a youth size M for our…
We ordered a youth size M for our daughter, and they sent a youth size S. They told us we had to pay for the return label. It's going to cost us over $30 dollars to return the shirt and get a replacement. They made the mistake and should be the ones to make it right. This is a bad look for a company that we had high hopes for.

Reply from Enigmafootball
Great Mystery Jerseys, Dependable Shipping
My experience with Enigma has been awesome! I am interested in the clubs that others might not have heard about...not as much the big powerhouses. I look forward to receiving my mystery jerseys and I enjoy learning about the team and the city. The world might not know much about some of these clubs, but to the local city, I bet the people look forward to matches just like I love the matches played by my city's team. I am proud to honor this. It is super cool to bond with football fans throughout the world in this way, and the designs on these jerseys can't be beat. Shipping is very dependable and service has been excellent. I have ordered from a few mystery shirt companies but Enigma has been the best experience. 5 Stars. Steve, USA
Fab company
Great communication from Ben, he went above and beyond to deliver a quality surprise shirt for my son’s Christmas present. Will recommend to friends for gifts.
Enigma have proved me wrong!
I always worry about buying from an unknown company. Enigma have proved to be an exception. The football shirt I ordered for my grandson arrived in 3 days. But then I realised I had ordered the wrong size. I sent an email to Enigma and I received a reply within hours. A gentleman called Ben was very helpful and after an exchange of emails a new shirt is on its way. I couldn't be happier with the service and outcome. Enigma have proved there are good companies out there and their customer service is second to none
Great company to do buisness with…
Great company to do buisness with communication and customer service are top draw highly recommend and will be returning again.
Great experience
I ordered from here as I want to start collecting football shirts and scarfs. I am amazed how good the service is and how quick it was delivered. I was pleased with what I received and I would advise people to order from here.
Mystery box
Recently bought a mystery box for my 9 year old son... the look of joy on his face when he opened the box to find borussia dortmund!! Fantastic!! Thank you, will be using you guys again!!
Great shirts
Great shirts, great communication with emails regarding shipping. After receiving the email. Parcel is delivered the next day. Excellent service 100% recommend
5 star service
Great service from start to end. packaged brilliantly, great quality product and the customer service was second to none I have subscribed and urge anyone else who wants to collect football shirts to use enigma football you will not be disappointed.
Awesome company
Awesome company - Highly reccomend.
I have had 2 Mystery shirt boxes from this company now and have been more then impressed with them.
I got a nice Cagilari home shirt from them and a Bayer Leverkusen FC shirt. Both from a season or two a go and also great value for money.
I will definitely be buying from this company again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







