Enigmafootball Reviews 

54
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I have used this site multiple times now and the experience has been positive every time. I’ve had a variety of shirts from all over the world end have enjoyed getting my friends involved too, Somet... See more

Rated 5 out of 5 stars

Ordered a X2 World Cup boxes. Really happy with both shirts! I got a Cape Verde shirt, the underdogs of the World Cup and most memorable team plus a lovely comfy kit. My partner received a Belgium shi... See more

Rated 1 out of 5 stars

Ordered an INTERNATIONAL shirt and received a CLUB Real Betis shirt When explaining this situation to the customer services team they told me they wouldn’t exchange it and will send the shirt back.... See more

Company replied

Rated 5 out of 5 stars

Ordered a load of mystery boxes for my under 7s end of season presentation. Ben delivered and then some. Some really great shirts that the boys loved including Borussia Dortmund, Feyenoord, Italy, Hol... See more

Company details

  1. Soccer Store

Written by the company

How it works - 1. choose the mystery box you want - 2. pick your size - 3. Choose any teams/ leagues you want to avoid - 4. Order your mystery shirt - 5. Unbox our unique mystery shirt


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

54 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(54)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, ordered the wrong sizes (completely my fault). Emailed Ben and he changed the order no fuss. Most other places would’ve made me cancel and reorder which would’ve been annoying. On top of that I got some really sick and unique football shirts that I had never seen before! Would recommend!

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Retro Mystery Boxes

First 2 Retro Mystery Boxes i received were top quality and great teams AC Milan Away Shirt 1995 and Inter Milan Away Shirt 1992.....will be getting a Retro Mystery Box again 100% cant wait to see what i get next.....

9 July 2025
Unprompted review
Rated 1 out of 5 stars

Football shirt

Ordered a shirt and got a gorilas fc shirt who are they what a rip off my son bought it for me he was so disappointed

16 June 2025
Unprompted review
Enigmafootball logo

Reply from Enigmafootball

Hi Chris,

I’m really sorry to hear your disappointed with the shirt sent out. We offer a 60 day return/ exchange policy for all orders, so we can exchange this or refund it if you send it back to us. Please contact ben@enigmafootball.co.uk for the return details.

You can also request to only receive top 5 leagues etc using the teams to avoid box on our website for any future orders.

Many thanks,
Ben

Rated 5 out of 5 stars

Enigmafootball review

The packages comes on time and in good condition. The kits they send are good quality kits. This is my second time ordering from them. The first time I got a Rangers Home kit which I wear often. My second time, I decided to get a monthly subscription where I can get mystery kit every month for a cheaper price. For the people who likes football kits, I would really recommend buying from Enigmafootball.

4 June 2025
Unprompted review
Rated 1 out of 5 stars

Hotel California

Cancelled subscription. Received email
Saying they were getting order ready. Cancelled again. Just got email saying order dispatched. Don’t sign up…Hotel California.

18 May 2025
Unprompted review
Enigmafootball logo

Reply from Enigmafootball

Hi Greta,

I’m sorry to hear you’ve had this issue. I’ve just checked our emails and can see you requested to cancel on the 4th of March. We then replied on the 5th of March requesting the most recent order number so that we could cancel the subscription for you. However we didn’t receive a response to this so we were unable to cancel it.

We then received an email on the 17th of May again requesting to cancel and you included your order number in the email. This allowed us to cancel the subscription and also the order before it was sent out.

We hope everything is sorted for you and if you have any issues please contact us.

Many thanks,
Ben



Rated 1 out of 5 stars

Poor quality shirt

Poor quality shirt.

Comes up at least 4 sizes too small from purported size.

Cancelled subscription immediately. Can return short but this is at my cost.

14 March 2025
Unprompted review
Enigmafootball logo

Reply from Enigmafootball

Hi Andrew, I’m really sorry to hear that the shirt has come up very small, this is likely due to it being faulty and having the wrong size applied during manufacturing. Please contact us about this and we will issue a full refund including the shipping costs as an apology for this.

Many thanks,
Ben from enigma football

Rated 5 out of 5 stars

Excellent service

Excellent service from Ben when querying a delivery over the busy Christmas period. My son absolutely couldn't be happier with the shirt he received and we will definitely order again.

4 January 2025
Unprompted review
Rated 1 out of 5 stars

We ordered a youth size M for our…

We ordered a youth size M for our daughter, and they sent a youth size S. They told us we had to pay for the return label. It's going to cost us over $30 dollars to return the shirt and get a replacement. They made the mistake and should be the ones to make it right. This is a bad look for a company that we had high hopes for.

31 December 2024
Unprompted review
Enigmafootball logo

Reply from Enigmafootball

Hi Paul,

We’re really sorry to hear this. I have just checked and you had sent us a photo of your shirt and order. On the label of the shirt it says size 9-10 and you had ordered a size 9-10. We would be happy to refund this for you once it has been returned to us but unfortunately wouldn’t be able to cover the return shipping costs as the correct size was sent out.

Many thanks,
Ben

Rated 5 out of 5 stars

Great Mystery Jerseys, Dependable Shipping

My experience with Enigma has been awesome! I am interested in the clubs that others might not have heard about...not as much the big powerhouses. I look forward to receiving my mystery jerseys and I enjoy learning about the team and the city. The world might not know much about some of these clubs, but to the local city, I bet the people look forward to matches just like I love the matches played by my city's team. I am proud to honor this. It is super cool to bond with football fans throughout the world in this way, and the designs on these jerseys can't be beat. Shipping is very dependable and service has been excellent. I have ordered from a few mystery shirt companies but Enigma has been the best experience. 5 Stars. Steve, USA

24 December 2024
Unprompted review
Rated 5 out of 5 stars

Fab company

Great communication from Ben, he went above and beyond to deliver a quality surprise shirt for my son’s Christmas present. Will recommend to friends for gifts.

23 December 2024
Unprompted review
Rated 5 out of 5 stars

Enigma have proved me wrong!

I always worry about buying from an unknown company. Enigma have proved to be an exception. The football shirt I ordered for my grandson arrived in 3 days. But then I realised I had ordered the wrong size. I sent an email to Enigma and I received a reply within hours. A gentleman called Ben was very helpful and after an exchange of emails a new shirt is on its way. I couldn't be happier with the service and outcome. Enigma have proved there are good companies out there and their customer service is second to none

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

I ordered from here as I want to start collecting football shirts and scarfs. I am amazed how good the service is and how quick it was delivered. I was pleased with what I received and I would advise people to order from here.

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Mystery box

Recently bought a mystery box for my 9 year old son... the look of joy on his face when he opened the box to find borussia dortmund!! Fantastic!! Thank you, will be using you guys again!!

24 October 2024
Unprompted review
Rated 5 out of 5 stars

Great shirts

Great shirts, great communication with emails regarding shipping. After receiving the email. Parcel is delivered the next day. Excellent service 100% recommend

15 October 2024
Unprompted review
Rated 5 out of 5 stars

5 star service

Great service from start to end. packaged brilliantly, great quality product and the customer service was second to none I have subscribed and urge anyone else who wants to collect football shirts to use enigma football you will not be disappointed.

4 August 2024
Unprompted review
Rated 5 out of 5 stars

Awesome company

Awesome company - Highly reccomend.
I have had 2 Mystery shirt boxes from this company now and have been more then impressed with them.
I got a nice Cagilari home shirt from them and a Bayer Leverkusen FC shirt. Both from a season or two a go and also great value for money.
I will definitely be buying from this company again.

7 August 2024
Unprompted review

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