Excellent service from Engwe. Simple & straightforward to buy my P275SE online. Prompt replies from customer support to the various questions I asked during & after the purchase. I was kept inform... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I bought Engwe m1 dual battery international version for part time deliveroo job. The after sales customer service and support is truly amazing. They provide full support. The team responds to your em... See more
Company replied
The ordering process was seamless, and tracking the delivery worked perfectly. Assembling the iBike was easy. The iBike looks exactly like the pictures, and I'm already thrilled with it. The broken... See more
Company replied
The support team was good at getting back to me, its thru email which takes a little longer but seems to be the best avenue by sending pictures and serial numbers etc. A friend used my engine pro 2 an... See more
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4.1
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very good service
Bought a used bike without papers wrote to Engwe if they could help me get a receipt so I could get it insured two days later they had found all the papers on the bike for me that's what I call good customer service ⭐️⭐️⭐️⭐️⭐️👍🏻
14 August 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your wonderful feedback! 🌟
We’re really happy to hear that our team could help you with the papers so quickly. Your satisfaction is our biggest motivation. Enjoy your rides and feel free to reach out anytime you need assistance 🚴♂️💨✨
Outstanding support experience
The customer service team exceeded my expectations. They were not only fast and professional but also very attentive and supportive. I truly appreciate their effort and dedication.
14 August 2025
Unprompted review
Reply from Engwe Bikes
Thank you for taking the time to share your experience. 🌟 Your appreciation motivates us to keep delivering exceptional service. We’re delighted that our team could support you so well and look forward to being there whenever you need us.
Battery and charger replacement
We had our Engwe bike for about 6 months when we had a problem losing charge on the battery. Engwe's service department was extremely responsive and we were able to replace the battery and charger at no cost and now the bike is fully functional again.
15 July 2025
Unprompted review
Reply from Engwe Bikes
Thank you for your kind feedback! We’re glad our service team could quickly resolve the issue and get your bike running perfectly again. Enjoy your rides! 🚴♂️
I bought a new Engwe M20 last month (in…
I bought a new Engwe M20 last month (in Spain) and can heavily recomend both the bike (its awesome, very easy to build and rides even better than I thought) and the Engwe support I received. Although we had an issue with the local Spanish delivery which was outside Engwe control they managed to respond very quickly, to my satisfaction and resolved the issue perfectly. I can highly recomend both the bikes and the customer service. Thank you.
30 July 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your kind words and recommendation! 💛
We’re thrilled to hear you’re enjoying your new Engwe M20 and that our team could assist you promptly.
Wishing you many happy rides in Spain — we’re always here if you need us! 🚴♂️✨
The E26 Is a Game-Changer
I’ve had my yellow E26 for a few months now and I can honestly say it’s one of the best purchases I’ve ever made. It’s my first electric bike, so I wasn’t quite sure what to expect, but it’s completely blown me away. There was a slight delay in delivery, but I genuinely think that’s because it’s so popular — and after riding it, I can absolutely see why.
The E26 is powerful, smooth, and just so much fun to ride. The electric assist makes hills and longer journeys effortless, but it still feels like proper cycling. The battery life is amazing — I can go for days without charging, and even when I do, it charges up quickly and reliably. It’s built like a tank too, really sturdy and well put together, but still looks sleek and eye-catching. I’ve had loads of compliments on the yellow frame — it stands out in the best possible way.
It’s totally transformed how I get around, and I find myself using it for everything — commuting, errands, weekend rides, or just going out for the joy of it. I enjoy riding again in a way I haven’t for years. I’ve been so impressed that my partner is now getting one too.
Highly recommend the E26 to anyone considering their first e-bike — it’s an absolute game-changer.
29 May 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your amazing review!
We're absolutely thrilled to hear how much you're enjoying your yellow E26 — it’s wonderful to know it has not only exceeded your expectations but also reignited your love for cycling. Your detailed feedback truly made our day, and we’re especially happy that it’s become such a reliable and fun part of your everyday life.
We appreciate your patience with the delivery delay and are glad to hear it was worth the wait. The fact that your partner is now getting one too means a lot to us — nothing makes us happier than seeing our riders share the experience with others.
Enjoy every ride, and feel free to reach out if you ever need anything. We’re always here to support your journey!
Best regards,
The ENGWE Team 🚴♀️
I bought an M20 for my wife back in May…
I bought an M20 for my wife back in May and the bike and customer service are both excellent, so I purchased an X26 for myself this week and again both the bike and customer service have been perfect, you do not see that much anymore. I highly recommend Engwe Bikes.
Thanks
Brett Tosh
1 August 2025
Unprompted review
Reply from Engwe Bikes
Dear Brett,
Thank you so much for your continued support and for taking the time to share your wonderful feedback!
We’re thrilled to hear that both you and your wife are enjoying the M20 and X26. It means a lot to us to know that our bikes and customer service have met your expectations—not just once, but twice! Your kind words and recommendation truly motivate our team to keep delivering the best possible experience.
If you ever need any assistance down the road, we're always here for you.
Ride safe and enjoy every mile!
Best regards,
Amazing and reliable e-bike.
Amazing and reliable e-bike.
I bought a Engine Pro 2 years ago and I have only good things to share about the e-bike.
The support team is also very helpful and attentive.
4 August 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your kind words and positive feedback! 🙌
We’re thrilled to hear that your Engine Pro has been serving you reliably over the past two years. It means a lot to us to know you’re enjoying the ride and that our support team has been helpful and attentive.
Your satisfaction is our greatest reward. 🚴♂️
Wishing you many more amazing adventures with your e-bike!
Best regards,
My battery display was not working
My battery display was not working
Showed me to reset it great service
28 July 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your kind review! 😊
We're glad we could help you reset the battery display and get everything working again.
If you ever need further assistance, feel free to reach out.
We’re always here to help!
i purchased my engwe l20 off of ebay…
i purchased my engwe l20 off of ebay and apart from a days delay everything went smoothly , every email answered by bjs ( this courier company is the best by the way) the bike was well packaged and easy to set up with the tools and manual provided the only issue i had was realigning the front brakes and applying the chain if i did get stuck theres videos on their site to guide you thankyou engwe the bike is brilliant.
26 July 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your kind and detailed review!
We're thrilled to hear that you're enjoying your Engwe L20 and that the delivery, setup, and support experience went smoothly overall. It's great to know that BJS provided excellent service — we’ll be sure to pass on the praise!
We appreciate your feedback about the minor setup adjustments as well. Your mention of the available video guides is very helpful for other customers too.
Enjoy every ride on your new bike, and don’t hesitate to reach out if you ever need further assistance.
Thanks again for choosing Engwe!
Best regards,
The Engwe Team
Tried to purchase a bike fron engwe…
Tried to purchase a bike fron engwe uk,but there isnt a uk branch-all goes through abroad.BJS (their courier)is also being akward.to receive the bike YOU have to be at home to sign for it(NO IFS OR BUTS) if you cant do that they cancell your order and it takes them 24hrs to reply to emails
25 July 2025
Unprompted review
Reply from Engwe Bikes
Dear Customer,
Thank you for your feedback, and we’re very sorry for the inconvenience caused.
We’d like to clarify that all our e-bikes are shipped from our local UK warehouse to ensure efficient delivery. In rare cases—such as when individual parts need to be reshipped—they may be dispatched from other warehouses depending on stock availability.
Regarding the delivery process: BJS is one of the delivery carrier selected by our partnered overseas warehouse for UK distribution. We do not work directly with BJS, so we’ve already contacted the warehouse to help verify the delivery status with them and urge a faster resolution.
We understand your frustration with the strict delivery requirements. If you no longer wish to receive the package, you can simply reject the delivery when BJS contacts you. Once we confirm the parcel is on its way back, we will arrange a refund promptly.
Our customer service office is based in Asia, so there might be a slight delay in our response due to time zone differences, but we truly appreciate your patience as we work to resolve this for you as quickly as possible.
Best regards,
Reply from Engwe Bikes
Dear Customer,
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your bike.
Your support means a lot to us, and we’ll keep working hard to make our products and service even better.
Happy riding!
Best regards,
“I didn’t expect the bike to be this…
“I didn’t expect the bike to be this well made – it meets my expectations and brings me a lot of joy! I hope it will serve me well for a long time.”
24 July 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your kind words! We're thrilled to hear that the bike has brought you joy and met your expectations. Your satisfaction means a lot to us. We'll continue striving to do even better and provide products that serve you well for a long time. Enjoy every ride!
solid bikes for affordable prices
solid bikes for affordable prices
good customer support
overall I would recommend
20 July 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your kind words and support! 😊
We're glad to hear you're satisfied with our bikes and customer service.
Your recommendation means a lot to us, and we’ll keep working hard to make things even better.
Looking forward to serving you again—happy riding! 🚴♂️🌟
Satisfied, the customer service was perfect.
Very satisfied, I ordered an M1 with two batteries, but ended up receiving a single-battery version with the second battery in a separate package. The screws needed to install the second battery holder were missing. Engwe apologized and offered to refund me the cost of the screws, while also agreeing to make a commercial gesture for the wait and the fact that I had to install the wiring myself, which was not planned. I thought that was professional and nice of them. Regarding the products (I have an E26 and an M1), I am also very satisfied with the value for money of the bikes. In short, it's nice that the brand follows up, and the after-sales service has been good.
18 July 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your kind feedback and support!
We’re truly glad to hear that you’re satisfied with the overall performance of the products and our after-sales service. We sincerely apologize again for the inconvenience caused and appreciate your understanding and patience throughout the process. Your feedback encourages us to keep improving, and we will continue striving to do even better.
If you have any further questions or suggestions, please feel free to reach out anytime. Wishing you many enjoyable rides ahead! 🚴♂️✨
🚫 Do NOT buy from Engwe Bikes 🚫
I purchased an Engwe M20 2.0 e-bike and it arrived in terrible condition. The front chainring was completely bent and unusable, and the brakes have a serious malfunction that makes the bike unsafe to ride.
To make matters worse, their customer service is absolutely awful. I’ve reached out multiple times, and they have refused to replace the bike or take responsibility for the damage.
This has been a horrible experience — I strongly advise everyone to avoid this brand and save yourself the money and frustration. Stay away from Engwe.
#engwe #engwebike #engwem20 #ebikefail #customercomplaint
7 July 2025
Unprompted review
Reply from Engwe Bikes
We’re truly sorry to hear about your disappointing experience with your Engwe M20 2.0, and we fully understand how frustrating it must be to receive a product in imperfect condition—especially after carefully selecting a new e-bike.
Please rest assured that we never refused to help. The issues you mentioned, such as the bent chainring and brake malfunction, are very likely due to shipping damage, which, while unfortunate, can be resolved through replacement parts. These problems do not affect the overall performance of the e-bike once corrected.
We’ve already communicated with our U.S. support team and asked them to provide you with a prompt solution. Kindly check your inbox for an email from our team (service2@engwe-bikes.com) so we can move forward with resolving the issue as quickly as possible.
We truly regret the inconvenience caused and thank you for bringing this to our attention. Your satisfaction remains very important to us, and we’ll do our best to turn this around.
Sincerely,
The ENGWE Team
Rating 0/5 stars
Rating: 1/5
I am extremely disappointed with my experience with Engwe Bikes. From start to finish, this has been one of the most frustrating and unprofessional customer service experiences I’ve ever encountered.
The bike I received was faulty upon arrival, with a warped rear disc, dented front fork, rubbing front brakes, and unusual noises. Not only that, but it was missing parts and had noticeable cosmetic damage.
After reaching out to customer service, the collection process was nothing short of a nightmare. Failed collections, poor communication, and an abrupt hang-up during a phone call only added to my growing frustration. The first collection date was missed, followed by a second rescheduled one that also didn’t happen. I was then told that the collection wouldn’t take place until the following week—leaving me without a usable bike for far longer than necessary.
To make matters worse, the delay in returning the bike caused me to be unable to work for an entire 2 week, leading to substantial financial loss. The lack of urgency or consideration for the impact this was having on my life is inexcusable.
While the bike has now been collected and a refund is processing, I feel that this situation has not been handled with the level of professionalism or urgency I should have received as a customer. The damage to my trust in this company is significant, and the inconvenience I’ve faced is simply unacceptable.
I’m not only dissatisfied with the product but with the entire experience from start to finish. I would strongly advise potential customers to think twice before purchasing from Engwe, especially considering how poorly issues are handled once they arise.
I’m hoping this review will lead to some form of compensation for the financial and emotional toll this situation has taken on me.
1 July 2025
Unprompted review
Reply from Engwe Bikes
Dear Joshua,
We’re truly sorry to hear about the difficulties you've experienced with your Engwe purchase. What you described is far from the level of service and product quality we aim to provide, and we deeply regret the frustration, inconvenience, and financial stress this situation has caused you.
That said, we’ve carefully reviewed our system but have not been able to locate any order under your name. In order to investigate this matter thoroughly and provide the support you deserve, we kindly ask you to contact us directly at service2@engwe-bikes.com with your order number or any related purchase details.
We fully understand how disappointing it is to receive a faulty product and to face further difficulties during the return process. While we're aware that the refund is currently in progress, we want to ensure everything is resolved properly and fairly — and that your concerns are fully acknowledged.
Thank you again for sharing your experience. We’re committed to improving and hope you'll allow us the opportunity to make things right.
Sincerely,
The ENGWE Team
Excellent Customer Support from Engwe Team
I bought my first Engwe bike two years ago and I’ve been really happy with it ever since. It’s reliable, fun to ride, and overall a great investment.
Recently, I had an issue with the frame, but the support team responded quickly and helped me solve the problem without hassle. It's rare to find a brand that stands behind their product so well, even after years.
Great bikes, excellent service — highly recommended!
29 June 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your kind words and for being a loyal member of the Engwe community over the past two years!
We’re thrilled to hear that you’ve enjoyed your bike and that our support team was able to assist you quickly and effectively. It means a lot to us that you’ve had a positive experience — not just with the product, but with the service behind it.
Your satisfaction is our top priority, and feedback like yours motivates us to keep improving and doing even better.
Thanks again for your trust and recommendation — we truly appreciate it!
Warm regards,
The ENGWE Team
Thank you very much Engwe
Thank you very much Engwe. For all the support these weeks, I had a problem with my bike. I reached out to them and they give me some support and they even sent me a controller and Motor which I took to the repair shop, but they told me that they cannot fix it and I reach back to Engwe I reached back to them and they support which it helped me very much they send me some videos which I watch, And I can able to fix the bike by myself which I’m grateful thank you very much #Engwe
17 July 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your kind words and detailed feedback! We're truly glad to hear that our support was helpful and that you were ultimately able to fix the bike successfully. Your patience and persistence mean a lot, and it’s wonderful to know the video instructions made a difference.
At ENGWE, we’re always striving to improve and provide the best possible experience for our customers. Your satisfaction motivates us to keep getting better.
If you ever need further assistance or have suggestions for us, please don’t hesitate to reach out. We’re here for you — and we’ll keep working hard to do even better.
Best regards,
ENGWE Customer Support Team
I found this company’s customer…
I found this company’s customer services post purchase as exceptional.
Very responsive and helpful .
Bike came in a timely manner and well packaged.
We had a mishap with the bike and needed spare parts and nothing was too much trouble .
16 July 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your kind words and positive feedback!
We’re thrilled to hear that you were satisfied with our post-purchase customer service and that your bike arrived on time and well-packaged. It’s always our goal to be responsive, helpful, and supportive — especially when unexpected issues arise.
We're glad we could assist you with the spare parts and that everything was handled to your satisfaction. Your recognition means a lot to us and motivates our team to continue striving for excellence.
We truly appreciate your support and will keep working hard to serve you even better in the future.
Best regards,
The ENGWE Team
Engwe e-bikes
I used their domain engwe-bikes-eu.com to purchase an L20 boost e-bike for my wife.
I received the e-bike within a couple of weeks, well packaged and without any issues.
Their customer support is responsive within 1-2 business days usually.
The e-bike is of good quality considering the cost and very attractive to our eyes at least.
The experience was satisfactory and if I need another e-bike, I will certainly consider them again.
17 June 2025
Unprompted review
Reply from Engwe Bikes
Thank you very much for taking the time to share your experience!
We’re delighted to hear that your L20 Boost e-bike arrived safely and met your expectations in both quality and appearance. It’s also great to know that our customer support team was able to assist you in a timely manner.
Your satisfaction is incredibly important to us, and it means a lot that you would consider ENGWE again for a future e-bike. We’ll continue working hard to provide reliable products and excellent service.
Thanks again for your trust!
Best regards,
The ENGWE Team
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