English Exam Centre  Reviews 

1,076
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 423 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and welcoming staff members, noting that the overall examination process is remarkably smooth, straightforward, and well-organized. Many individuals also warmly appreciate the simple booking procedures and highly responsive support teams, which successfully help reduce test anxiety beforehand. However, some people mentioned encountering frustrating booking mix-ups, inconvenient test location changes, or general confusion regarding third-party service roles. A few reviewers additionally reported experiencing unprofessional communication, raised voices from representatives, and a complete lack of guidance during difficult situations.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, welcoming, and professional throughout the entire exam... See more

Service

Reviewers highlight positive aspects of service, noting that the booking process is very well organized and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting friendly staff and smooth,... See more

Booking process

Users describe positive interactions with booking process, highlighting that arranging the exam was very... See more

Customer service

People report positive experiences with customer service, noting that agents are exceptionally helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I chose this centre firstly,because I want a trusted, certified, accredited centre. Secondly, because a Pearson is a recognised exam board. Also, staffs at the the particular (Docklands) centre whe... See more

Rated 5 out of 5 stars

I have completed SELT B1 exam yesterday on the Isle of Man. The staff were welcoming and very helpful. The exam itself: Repeating sentences in general was easy enough,a couple of sentences felt to... See more

Rated 5 out of 5 stars

Hands down the easiest and most understanding place I’ve used. They were recommended for my wife’s Visa Application and the team handled every part of the process professionally and even changed the... See more

Rated 5 out of 5 stars

I took my english test yesterday, and they called me now, Ive passed the test! Heres my review: Upon arrival on the place, staff are so warm to welcome and greet you. Very friendly and always ready t... See more


Company details

  1. Education Center

Written by the company

A1, A2, B1 & B2 english exams English Exams via an approved SELT Awarding Organisation provider Spouse/Fiancé, Extensions, Settlement, Citizenship, Work & Student Visas


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 67% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(1,076)

420 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

They don’t provide the exam, they book it for you. The problem is you might not get what you want wanted!

I think that this company should make it more clear that they don’t actually provide the exam. They are more like a facilitator with professional staff who most likely take a cut for arranging the exam.

The main problem here is that not all exam providers are born equal. Some are really good and some are really bad. This companies reviews make it appear like you’ll get a great service, which you probably will until you’re handed over to the actual provider.

My wife took the A2 exam and booked it through the English exam website. Some companies provide an A2 exam where you speak to an examiner who grades your English. Others do a computer based exam where you repeat phrases that you have to memorise first. You take it in a room with other students and they’re talking while you’re trying to listen to your phrases. Yes, Pearson PTE I’m talking about you! My wife wanted to take the exam in which you talk to a real person and have a normal conversation. Unfortunately, she got the Pearson exam which tests your memory more than your English and she struggled with the distractions around her. We haven’t had the result yet and may well have passed but if not we’ll have wasted over £200. I’m fairly certain this company will have taken a nice share of that or taken some commission from Pearsons at the very least.

My point here is, read about the exam format and choose the company yourself. Don’t pay a premium and end up with an exam you never wanted to take. I feel like we were miss-sold the Pearson exam and wish we’d known more about the format it would take because memorising long phrases and repeating them like a parrot while surrounded by distractions is not what my wife wanted. Thanks to this company, that’s what she got. They took our money and sold us a bad product. It checked the box but it’s not what we expected or wanted.

My wife was angry that I booked that test and I said “Look at the professional website and the great reviews!” then I said, “Wait, Pearsons is not who I booked with!” I had to click every link on the website before I finally realised my mistake. I think it’s misleading, English exam centre takes your money but don’t provide the service you’re paying for.

By all means use this company but call them and request not to take your exam with Pearson PTE or shop around. Go to another city if you have to, make a holiday out of it but don’t take the Pearson Home exam unless you know what you’re getting in to. Read the reviews for that company too if you don’t believe me. We wanted to take our exam in Leeds and unfortunately got Pearsons PTE.

This company should explain exactly what they are offering and what you may get in return as a result of using them. You might not get what you expect, we didn’t and my wife was disappointed. I regret using them now and wish I’d done more research as we may well have wasted our money with English exam centre.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Hands down the easiest and most…

Hands down the easiest and most understanding place I’ve used. They were recommended for my wife’s Visa Application and the team handled every part of the process professionally and even changed the test after I selected the wrong one myself. I have never been through such an easy process and special thanks to Mustafa who helped me for days even though it was days of Eid I had booked.

Recommend highly.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

B1 Selt Test

When I arrived at the centre I was somewhat anxious but this was quicky dispelled by the staff with their kindly, respectful demeanour. My thanks to them in abundance for making the experience both comfortable and agreeable for me. A very satisfied customer.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful

Arranging the SELT exam was very simple, using the website I was able to book an exam without any issues. The staff were very helpful and even advised of a closer venue that was more suitable.
The staff maintained contact and made sure everything went smoothly.

25 May 2026
Unprompted review
Rated 1 out of 5 stars

I am truly upset and disappointed by…

I am truly upset and disappointed by the disgraceful experience I had when I called this centre. The person who answered my call was shockingly rude and completely unprofessional. Instead of helping me, he raised his voice and shouted at me as if I were beneath him — using unacceptable and offensive language that no customer should ever have to tolerate.

He gave me absolutely no opportunity to ask my questions. Every time I tried to speak, he interrupted me aggressively, talking over me in the loudest and most disrespectful manner. I was made to feel worthless, as though I was stupid simply for seeking information.

This kind of treatment is completely unacceptable. Not only was the information I received unclear and unhelpful, but the way I was spoken to left me genuinely shaken and upset.

I would strongly advise ANYONE to stay away from this centre. If this is how they treat people who reach out for help, they do not deserve your time, your trust, or your business. Zero stars.

28 May 2026
Unprompted review
Rated 4 out of 5 stars

I have completed the SELT B1 test

I have completed the SELT B1 test. The security procedure was a bit over the top, not sure how anyone could cheat in this test as it was very fast paced and you barely had time to make notes. Over all, I’d say it wasn’t so much testing my level of English as my memory.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

It was very easy to book they phoned me…

It was very easy to book they phoned me gave me alternative dates
I could get in touch with them anytime
Personal service test centre was easy to find and very friendly people
Thank you for your service
Looking forward to receive my certificate
Mustafa

22 May 2026
Unprompted review

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