Customer Services quickly understood my request and expedited it efficiently and accurately. We have loved every site we've visited and recommend the discounts we've had because we were members. Our k... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Polite friendly and helpful, describes everyone we have met or contacted. It means a lot. We now have many more places we can visit and we look forward to meeting more very pleasant people at really i... See more
Company replied
I contacted Customer Services regarding tickets for Bolsover Castle I had bought to take my grandson as a surprise. Unfortunately, my daughter booked a holiday departing on the same day so I asked if... See more
Company replied
It was so great to be able to speak to an actual person who was friendly and helpful, dealt with my query efficiently, and confirmed everything to me in an email. Such a refreshing change from having... See more
Company replied
Company details
Written by the company
English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. Through these, we bring the story of England to life for over 10 million people each year.
Contact info
United Kingdom
- english-heritage.org.uk
4.7
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from English Heritage
Hi Alan, Thanks for your review! We are so pleased to hear that our response was fast and helpful. We appreciate your feedback.
The guy who handled my call today…
The guy who handled my call today couldn't be more helpful amazing customer service
6 August 2026
Unprompted review
Reply from English Heritage
Hi Donna, Thank you for your kind review! We're so happy to hear that the person who handled your call was helpful and we truly appreciate your feedback!
Full refund
I couldn’t find my booking for Dover Castle. I bought two more tickets for the same date and time. I realised I had double booked. I emailed explaining what happened and received a full refund
Very happy with the outcome
6 August 2026
Unprompted review
Reply from English Heritage
Hi kat, thanks for your review! We are pleased to hear that we could assist you with your booking for Dover Castle and that the refund process was smooth. We appreciate you sharing your experience with us.
I was very impressed with English…
I was very impressed with English Heritage customer service representative who quickly resolved my membership issue. The direct debit has been reduced accordingly. My phone conversation was also backed up by an quick email confirming the amended membership. Many thanks.
5 August 2026
Unprompted review
Reply from English Heritage
Hi David, thanks for your review! We're so pleased to hear that our customer service team was able to quickly and efficiently resolve your membership issue. Thank you for sharing your experience!
Reply from English Heritage
Hi Kathleen, thanks for your review! We're so glad that we were able to help you.
Liam assisted with my issue quickly and…
Liam assisted with my issue quickly and professionally
5 August 2026
Unprompted review
Reply from English Heritage
Hi Christopher, thanks for your review! We're so glad to hear that Liam was able to resolve your issue quickly and professionally. We appreciate your kind words.
Very efficient and helpful
5 August 2026
Unprompted review
Reply from English Heritage
Hi Richard, thanks for your review! We're very glad we could help you.
Very helpful made our visit to…
Very helpful made our visit to Brodsworth hall possible
5 August 2026
Unprompted review
Reply from English Heritage
Hi Rollin, Thank you for your wonderful review! We are so pleased to hear that we were able to assist you and make your visit to Brodsworth Hall possible. We appreciate your kind words.
Live Chat are prompt ,precise and professional
prompt precise and professional responses in Live Chat queries
5 August 2026
Unprompted review
Reply from English Heritage
Hi there, Thanks for your review! We are so happy to hear that you received prompt responses from our Live Chat team. We appreciate you sharing your feedback!
A very short wait on the phone
A very short wait on the phone, then swift, efficient and friendly action to complete the business I called about. Full marks.
5 August 2026
Unprompted review
Reply from English Heritage
Hi Kathryn, Thanks for your review! We're so pleased to hear that your phone call was handled quickly. We appreciate you sharing your experience!
Real people answer the phone!
It was so great to be able to speak to an actual person who was friendly and helpful, dealt with my query efficiently, and confirmed everything to me in an email. Such a refreshing change from having to grapple with an on line chat that never resolves anything properly. Well done English Heritage.
3 August 2026
Unprompted review
Reply from English Heritage
Hi there, Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience speaking with a friendly and helpful person who resolved your query. We truly appreciate your kind words.
Customer service
Customer service: it helps me email for a BSL interpreter on Tour
4 August 2026
Unprompted review
Reply from English Heritage
Hi there, thanks for your kind review! We're so glad we could assist you with your BSL interpreter request for your tour! We appreciate you letting us know.
New membership
The lady I spoke to was extremely helpful, sorted all my queries and set up membership. If only all customer services could be this good.
4 August 2026
Unprompted review
Reply from English Heritage
Hi Barbara, Thanks for your review! We're so happy to hear that our team was helpful in sorting out all your queries and setting up your membership. We appreciate your kind words about our customer service!
I had been send the wrong membership…
I had been send the wrong membership card on renewal, l had a disabled pass and been sent a senior membership. Contacted them by email and it had been changed back to disabled membership within a few days look forward to visiting again excellent service
30 July 2026
Unprompted review
Reply from English Heritage
Hi Jan, thanks for your review! We're glad to hear that the membership card issue was resolved quickly. We appreciate you bringing it to our attention and are pleased that we could correct it. We look forward to your next visit!
Membership query
I needed a little help with a membership question and received a super swift and helpful response from Katie.
Proud to be a member and supporter of EH. Thank you.
4 August 2026
Unprompted review
Reply from English Heritage
Hi Paul, thanks for your revire! We're so pleased to hear you received such a quick and helpful response to your membership question. Thanks again for letting us know.
All my questions were answered quickly…
All my questions were answered quickly and efficiently
4 August 2026
Unprompted review
Reply from English Heritage
Hi Mrs Rhona Djaelani, Thank you for your review! We are so happy to hear that your questions were answered quickly. We appreciate your feedback!
Very helpful person who sorted out my…
Very helpful person who sorted out my difficulty. Thank you
4 August 2026
Unprompted review
Reply from English Heritage
Hi Mary, thanks for your review! We are so glad we could assist you. Thank you for your kind words!
Great customer service!
Great customer service!
I spoke with Kemi via live chat who was able to activate my membership immediately.
4 August 2026
Unprompted review
Reply from English Heritage
Hi Dave, Thanks for your review! We're so pleased to hear that Kemi was able to activate your membership immediately. We appreciate you sharing your experience.
Quick and helpful
I didn't have to wait for an agent, they answered quickly, they were very helpful and polite and resolved the issue quickly. This is much better than email, as I had emailed 5 days ago and only received an auto reply and nothing more.
4 August 2026
Unprompted review
Reply from English Heritage
Hi Cheryl, thanks for your review! We're very glad that we were able to help you over live chat and appreciate you letting us know your experience.
i had some questions
i had some questions, and live chat was really helpfull
4 August 2026
Unprompted review
Reply from English Heritage
Hi Tim, We appreciate you taking the time to leave us a review. We are so happy to hear that our live chat was helpful with your questions. Thank you for your feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.