It starts with how you take a patients call.
Just completely wrong how they handle calls at front office. First it was just please hold...click..Called back someone just said "hello?' then sent me to hold music. waited 5 minutes and someone said Englewood health ..PLEASE HOLD...back to music.
It starts THERE folks...how you get treated when you call a doctors office. When i finally got through i quickly said i need to cancel an appointment and ive been hung up on or sent to hold music 3 times. The person on the line offered no appology and almost seemed annoyed. NOPE wont be recheduling but will be spreading the word to my 500 co workers.

